Metro-Munster, IN (the one by Applebee's)....the nurses at this location are great! HOWEVER, the…read moremanager/director of metro, that handles the insurance is very UNPROFESSIONAL! I asked to speak to her directly about my insurance change. I explained to her that I wanted to come off of my cobra, as long as my treatment was covered under my new insurance. I told her who it is with and she said "yes they cover it". I was trying to tell her the importance of why I needed to make sure it was covered, but she was rushing me and just said, they will cover it. Then a couple weeks later, I got a call saying my appointment was cancelled because my new insurance declined it. I was shocked! I ask to talk to that manager and that lady ended up back tracking what she said and denied telling me that. After talking to my doctors office, they told me that it was approved. I called that lady back and she said it was not and that I needed to call their billing dept. "Because she can only go by what she was told". I said is it possible that you don't have the up to date information? Rudely said "no, the appeal was denied and I am taking you off the schedule". I told her, but the doctors office has the approval letters. She said, they have nothing to do with it. I was in shocked!! I told her, she should not be telling patient stuff is covered if she doesn't know. She didn't like that and doubled down, saying that she did not tell me that. A PROSSIONAL MANAGER, would have called the ordering doctors office and got this all straightened out. In the end, my insurance did approve it but their companies did not have updated info yet. So because I let her know, how I felt she handled thing, she retaliated against me and would not allow me to get my treatment there after she found out that I was approved.

I had a bone infection and the tip of my toe had to be removed! This place make you feel very…read morecomfortable and it's a relaxing environment, I went every day for preventative IV anabiotic! All healed and doing great, I highly recommend!

I have been coming here for physical therapy and all the therapists are amazing! One on one therapy…read morewhere they make you feel heard and cared for. If I ever need therapy again I will 100% be coming back to here.

Excellent follow-up care and convenient labs. The doctors are excellent and the notification for…read moreappointments are very helpful.

Absolutely horrible. I am having trouble breathing and the nurse just turned me away. "We don't see…read morepeople with that symptom since Covid started sorry." And told me to leave. Absolutely no advice or help.

This is my primary physician through my insurance, so don't really have a choice…read more Expect at least a 1 hour wait to see the doctor, even if you made an appointment. Most of the clientele here are truckers getting physicals, so expect some rude demeanor from them. The nurses and doctors here are helpful and nice though. Note, the TV in the lobby is way outdated and running on an antenna that barely gets signal. Maybe time for an upgrade??

Workers were very kind and helpful, I came here to get my sinus infection checked out. The doctor…read moregave me a prescription that worked!! Clean place

I would steer clear of this facility. I had an 8 am…read moreAppointment I showed up 20 minutes early to do paperwork and get everything sorted.i ended up waiting over an hour just to be told they don't know when they will get to me. Why make an appointment if your not even gonna get to the people relatively close to when you schedule them.I would not trust someone with my health that I can't even trust to do proper scheduling. The girl upfront could have cared less. There was only one other person in the clinic so they were not busy by any means.

The waiting time for lab is terrible! Expect to wait over an hour. I recommend to visit another…read moreplace.

If i could give them a zero I would. Called to see if a test was available. It was, ok no problem…read morego there early in the morning with a autistic child that need labs. Get there only to find out the test is not given on Friday and only given 8 to 11 , m-th. Gave me the name of place , when I asked where is a lab located, the nasty receptionist told me look it up your self. The receptionist needs to get a job where she does not have to deal with people

I have never never been so intimidated or felt harassed by the staff at Northwestern memorial…read more ER. tonight. My sister by another mother was taken from Tavern on Rush and admitted into the ER. I inquired about her at the front desk. the white girl at the desk in et was rude condescending as I explained the situation and said I didn't understand the process and was trying to. This attitudes by her was awful and quite rude for a hospital staff member She then told she had not been processed nor had she been admitted or registered in yet but to please wait that was at 9:30 PM. !!there was a second person who was black and very kind trying to answer my questions while she continues to interrupt her and act like she knows more then everyone rolling her eyes. but the white girl who would not let me go back and see her told me there can only be certain visitors. The physicians assistant called on my phone told me to get a visitors pink pass and I could back. This nasty girl yea girl if 22-25 brown hair 5'5 told when I said Howe's the last. Who said this, she called you, "we'll hang on" she came back and said nope you can't go back. The nice nurse or cna Becca came out to speak to me. How a hospital could allow anyone to act this way is beyond me. She was condescending and rude making me feel like I was doing something wrong. She than pushed her chair back and ran in the through the doors in what appeared to me to speak to someone about me visiting her .When I came back she told me I could not go back and see her. She was intimidating and acted like she ruled the roost.. disgusting for an RN, CNA or any hospital staff member . whoever. I come from Adventist in Hinsdale and can't imagine anyone acting like this in regards to patient care patients no matter what the sociological economic status of patients or family members inquiring is. The physicians assistant Becca or RN as I did not see her badge was kind considerate came out and explained and tried to a praise me of what was going on and why I could not see my her. She further explained it was because we had come in together from Tavern on Rush where she was picked up in the ER vehicle. She then said if we did let her go with you how would she get home. I explained what the process would be. The front desk person who was so disrespectful and literally holier than thou ran back in the back to speak with Becca who was kind when I asked again can I go see her she said just a minute. However after the front desk staff meme we made sure I could not go back for whatever reason she deemed was her right not mine to play god. Never explaining but with a total lack of disregard to a person. Is that how a hospital is run and that is accepted behavior. DISGUSTING TO BE ALLOWED!! We are now well into 2 hours of me inquiring and none the more informative. It is about 11 and I am still trying to figure out how I can see my her in the back and what's going on. Again Becca comes out explains that they would release her to someone else that did not come in from Tavern on Rush because we were together at there and they were not allowed to release to someone who is with her at there. Wow news to me on this point but ok. Not wanting to make waves nor have I made any I again went to the waiting room and waited. When I asked can I see her please, what's going on?? The same staff member who I will call the little Missy girl told me there were five people who inquired about her and are here. I said what there is only me here there are not 5 people. She then looked at me like I was stupid and said "Yes there are 5 people who have inquired, then the security guard also got snippy like I was stupid or on something. Hmmm Like I didn't follow the ambulance in and ask her questions - no one else was there. Now if her son called ok so say that don't be rude and snippy when a person is inquiring on the admitted!!! What is up with the intimidation of her and the security guard when I inquired. What 5 people I came here with the patient. There is no need to strong or intimidate a person asking questions of care. There is no reason for this type of behavior from either one of them when a simple question has been asked. When the CNA or whatever Becca was came over speaking to me . The rude Missy girl left her post from the front desk of the emergency room to run over and say what's going on what did she want. What is this you told her WOW how is this person employed there

We just got new insurance through Illinois marketplace so I was more than a little concerned about…read morethe limited urgent care options that we have access to. Grateful to say the AFC urgent care in Willowbrook, located in a standalone building in the parking lot of Pete's Market, is clean, organized, professional, easy sign in process through an online QR code, and all together very organized, quick and easy.

The staff was friendly, professional and made me feel very comfortable. Highly recommend!read more