Was excited for this service for the convenience of having a mechanic come to me to replace my…read morealternator. The first sign of trouble was that Visionary Conceptions was not communicative and rescheduled multiple times. However, the real problem was that when he finally did show up, he installed the alternator incorrectly. After installation, the alternator was seated so that it was touching the water pump drive pulley. This caused my car to overheat, my timing belt to break, and cost me $1,000 more to fix my car. After getting a new mechanic to look at it, I explained to Visionary Conceptions what had happened and he refused to admit he had done anything wrong and refused to give me a refund. However, the new mechanic was able to prove that the alternator was installed wrong by showing there are notches on the pulley where it was getting snagged on the alternator. Edit: the response below is a bold face lie; as nothing about my tensioner was ever mentioned or communicated to me.

I needed an oil change for my 2017 Porsche Panamera, and I needed service quickly to prepare for a…read morelas minute road trip to NC. Deandre responded quickly via YELP and was at my home 3 hours later the same day. He was very prompt, personable, and has a deep knowledge and passion about any and everything that pertains cars. His prices were very fair, and came in cheaper than the quotes I received from reputable car dealerships. I strongly recommend his services. I've already booked my 2nd & 3rd appointments!

Jerry is the man!!! His prices are fair and honest. Great customer service and just the best…read moremechanic I've been referred to.

Ok let me say this is my new home for my babies!!! I requested a quote online through Yelp and…read morewithin 30 minutes his wife responded with a price. I immediately called because I just knew this lady didn't know what she was talking about; I was proven wrong she did! She took all my info and set me up in the system to save me some time. I went in the next day and just knew I was going to get the bait and switch WRONG!! Bc the dealership quoted me an extra $100 on the same service. Her husband immediately started working on my car, checked on me to make sure I was ok and even explained what procedures were being done. He then said I'm doing a diagnostic on your car to make sure there aren't any problems that you don't know about. Wait, WHAT and he didn't charge me for this diagnostic. He then said I'm not trying to beat people up on the prices WHAT?!! Who are you and where have you been all my life regarding my cars?!! This is my new best friend. Oooh did I forget to mention he and his wife are knowledgeable, professional, precise and it doesn't feel like a "mechanic shop"! I feel totally comfortable leaving my car and I've never said that about any mechanic. This is my new go to place!!

Always responsive. I take My 2019 BMW X1 to get a battery replacement and brakes/rotors. Done…read morebefore quote time. Great quality mechanic and great pricing for repairs.

Didn't fix problem or tell me the problem with suspension components! Was so money hungry to get…read more240 for alignment when I wanted to fix car. Not a mechanic just know how to work computer.Very disappointed! No details on receipt not an organized business. I wouldn't trust them with a bike.

Can't say enough about the team at Pro Touch Auto in Fayetteville, Ga…read more Called on a Thursday about needing a new battery for my Mini Cooper. Jeff was terrific and said bring it in at your convenience and we'll take care of it right away for you. Offered to pick me and the car up, or if I could get the car to them they would bring me home. Whatever worked best for me is what mattered to Jeff. I brought the car in that same afternoon and with a short wait I was all set. Had a pleasant wait as well. I was introduced to the owner Justin and he is wonderful too. The team is all about customer service with very fair prices!! If your shopping for a used car, they have a great selection as well with affordable pricing. Great group of guys with fun personalities, I highly recommend Pro Touch Auto and have a new place for all my vehicle needs. If your trying to decide who will treat you well, think no further and give Pro Touch Auto your business. You won't be disappointed....... Ellie Murphy

Horrible!!! I was…read morereferred to Pro Touch Auto by CarShield, and my experience has been a nightmare. My car was towed to their shop and kept for over four months, only to return with new problems they caused, including a gas leak, missing undercarriage, and a turbo cover that was never replaced. I had to bring my car back several times for issues they created. My cover to my engine was left off and the under carriage cover was not place on properly and cause it to drag causing more problems. Despite claiming the work was under warranty, they refuse to honor it and will not return my calls. I have called from other phone numbers and the owner Justin answers and have lied to me several times that he'll get back to me and never does. My car not drivable and has been for months now due to the poor workmanship, missing parts, and total lack of accountability. This has caused me enormous stress, financial hardship, and frustration. I trusted them based on a CarShield referral, and the experience has been completely unprofessional and unacceptable. Avoid Pro Touch Auto in Fayetteville at all costs. I hate that I have to write this review and held back from doing so because I thought that Justin would do the right thing and fix the problem his shop created. I am totally disappointed and wouldn't wish this on my worst enemy!!!! Services General repairs & maintenance

I always get fast friendly service. I have all vehicle maintenance and repair needs completed here.read more

I have been a customer of your shop since you first opened. Over the years, you've serviced not…read moreonly my family's personal vehicles but also several of my assigned work vehicles. I remember when an oil change included topping off all fluids, checking and inflating the tires to the proper pressure, and cleaning the windshield. Those little details were part of what made your shop stand out. At my most recent visit, I brought in my 2015 Ford F-250 diesel for an oil and fuel filter change. I understand that prices have increased over the years, but this service was over $400. While I was there, I also asked if you could remount a tractor tire onto its rim. I was told to check inside, and the person I spoke with said it wouldn't be a problem. After returning to my truck to wait, I was then told I would have to leave the wheel and tire to be mounted later. I explained that I needed it mounted so I could get back to work. I was then told there was a car that had to be finished by 10:00 a.m., so it would have to wait until after that--or I could take it to the tire shop up the road. I paid for my service and left. I went to the tire shop that was recommended, and they had the tire mounted in less than two minutes for $10. I realize times have changed, costs have increased, and businesses face different challenges today. However, higher prices should not have to come with a decline in customer service. One of the reasons I have remained a loyal customer for so many years has been the quality of service your shop has always provided. Unfortunately, this visit left me disappointed. I wanted to share this feedback because I value the relationship I've had with your business over the years and hope you'll take it into consideration.

took my 2018 Honda Pilot Here Once! it was overheating and acting up. brought it, paid for it, took…read moreabout 2 days to get it done! 3 days later, it did the same thing! I called them and they told me to bring it in, to see if they had missed something or something was left undone. my husband was at the Taco Bell and we asked for a tow truck, they said okay, but if it was their fault we wouldn't have to pay for it but, if it was something else other than what they were fixing, we'd have to pay the towing. the owing fee was $150... from Taco Bell, to the shop. it wasn't even that far. my husband ended up asking help to push the car. we get a call the next day, that the car is ready. we come in, they said "alright, take it". didn't get charged or get any explanation. second incident, my husband brings in his 2015 Chevy Silverado. it needs breaks changed on all 4. tell me why it's $2,000 ?? what do we do, we bring all the parts. the brakes and brake pads and router, and caliber. just for the labor it was $700? which is crazy, cause my husband kept going back and forth with them. they kept telling him they weren't the right breaks, or pads, and my husband comes to talk to the machanic and he's like "oh sorry, we haven't even opened the boxes or looked at them" NEVERMIND, $680 to change one set of breaks, router and caliber. FUCKING CRAZY. I'm sorry but, they need better communication skills, and they take sooo long to get things done.

Beware of Misleading Diagnosis - Get a Second Opinion!…read more We recently took our 2019 Lincoln Nautilus to Alpha Automotive in Locust Grove due to sluggish performance and visible exhaust emissions. After a quick inspection, we were informed the vehicle needed a brand-new engine--a repair quoted between $9,000-$10,000. The staff insisted this was the only option, and they removed the engine cover during the process. Thankfully, we sought a second opinion from a trusted mechanic and took the car to Legacy in McDonough, where we were told an engine replacement was completely unnecessary. The issue turned out to be a known and documented problem with that engine model (supported by a Ford service bulletin), not a catastrophic failure. Legacy handled the fix properly, professionally, and at a fraction of the quoted cost. When we contacted Alpha Automotive about the removed engine cover, they did apologize--but that didn't change the fact that we were nearly misled into an expensive, unnecessary repair. Our recommendation: Always get a second opinion, especially when faced with high-cost diagnostics. This experience raises concerns about transparency and trustworthiness. Consumers deserve honesty, not what appears to be pressure tactics or oversight.

Amazingly TRUSTWORTHY business! The owner- Dustin Perry will make sure you get the help that you…read moreneed with your vehicle with all honesty! If you don't need a repair then he will inform you of that. He will NEVER overcharge you. Great service- great mechanics- Great atmosphere

Dustin is a pretty cool guy and very helpful. He was able to get my car fixed and it was fast. It…read morewas my first time here but if I come up on any repair needs I'll be sure to come back.

Yesterday I posted a review based off an unforeseen breach in communication. The owner contacted me…read morethis morning explaining the miss understanding. Once explained along with one of our prior conversations it became clear that our prior conversation was strictly confidential, meaning our conversation was never conveyed to the rest of his team. In true business fashion a full refund was offered and instead of excepting it I chose to continue our business deal. This isn't about pricing it's about the respect and I respect that.

I have been a Gowen's customer for over 10 years. I followed a mechanic from shop to shop for…read morenearly 20 years. They've taken care of multiple cars from basic maintenance to custom work and all for totally reasonable prices. Now, they no longer want to work on the same cars they've helped me maintain for over a decade. If you want a strong, reliable, years-long relationship with a shop that can maintain your vehicles, I would look elsewhere.