What can I say--my whole family has gone to him for the last 15 years and he has always been professional and gentle and very concerned. I also really love the new Doctor -- Dr. Mui. The front desk staff are the best--kind courteous and helpful. I would really doubt the negative reviews--it appears they leave negative reviews for everyone. Maybe they are just not happy. read more

Root canal 2 visits and still in pain. Can't chew on the right side of mouth. Very aggressive pushing bottom lip against lower teeth so hard that my teeth started cutting into my lip. Still in severe pain, like i said can not chew food on right side of my mouth. read more

Had a cracked tooth- horrible pain. Called them and they blew me off- said they had an opening 2 weeks. I'd been an established patient for 10 years+. Called around town and found a dentist who would see me that day- never went back to Nielsen. I won't even mention the crappy work from Nielsen Dental that the new dentist had to fix.. read more

I grew up with a very shaming and condescending dentist. This being the case I've always dreaded going to the dentist and have felt super embarrassed about any work I may need done. But, when I met Dr. Mui, she totally helped me heal by putting me at ease, talking to me like a real person, and has always treated me with dignity and respect (as have the rest of the staff in this office). I appreciate her sense of humor and ability to connect on a personal level while still remaining very professional. Plus, she's super-efficient and has always done a wonderful job with whatever work I've needed done! Highly recommend! read more

Awful people the Dr ordered a new bridge get casted because the first one was cutting my jaw and the heavier assistant tried to choke me with the goop they use .and the short sawed off blonde clearly wants to be a man read more

Couldn't get my dentures correct for 2 solid years after pulling my teeth, My insurance will no longer cover it and thanks to them i have no Teeth and won't without spending tens of thousands of dollars thanks to these morons. Save yourself the hassle and go somewhere else, anywhere else. read more

Excellent Staff and Dentists. Time to re-visit for a new issue. Love how well they take care of me and they are so very patient with a very nervous patient. read more

I moved to Helena about 11 years or so.. I asked folks at work about a good dentist.. More than one recommend Neilson Dental.. Well needless to say they have all been great. The work is second to none and they have showen they actually care.. They are in network with my insurance and I seldom owe a balance if not much at all... I highly recommend Neilson and staff. read more

I have an abscess in a tooth and it's very painful. They dismissed me today with out pain meds or antibiotics. I wouldn't recommend this office to anyone! The old lady in front is not customer friendly and they are just looking to make money and don't give a crap about the patient No stars should be an option read more

If you want to pay bloody outrageous prices for work that lasts less than a year, this is the place for you. If you want it done right....don't bother going here. The staff at the FRONT desk is nice and friendly. The dental assistant for Nielson is horribly rough and not very friendly. Nielson never said one word to me the entire time I was in his office. If you don't have a fear of dentists already, you'll leave with one if you go here. read more

The doctor's staff seems nice and efficient. Hygienists have always been good although it seems like you never get the same one for more than a year. My experience with Dr. Nielsen always makes me feel like he is rushed. They seem to schedule so tight you feel like he is working on 3 people at once. And then they cancel an appointment on you and cannot get you back in for 3 months. Most places leave 2 or 3 appointments free per month to solve this problem. He needs to step back, slow down, and give the patients a little more attention. read more

If I could give negative stars I would. I used to love going to the dentist because I walked out feeling better, he has made me terrified to get work done. I went in for fillings the first time and he was rough and didn't numb me correctly so I kept having to ask for more because it was painful. The whole time he just talked to the assistant and never said much to me except to hint that I was ridiculous for needing more numbing. For a week after my jaw and gums hurt so bad I could hardly eat. Then I went back for my wisdom tooth to get pulled. I was scared when I went in and told him that. He numbed me left and then came back and didn't even tell me he was starting and just started to get it out. A wave of pain went through me and I told him to stop he said it was just the pressure but I know the difference. So he numbed me more and made me feel ridiculous for needing more numbing again, by this time I was in tears and just wanted it done. When he finished he just left. He is so rude! I will never be going back to him. read more

I also had a horrible experience here and I caution anyone who is thinking of going here. I hadn't seen a dentist in a while and knew I needed work done. During my appointment I had to continually ask the dentist questions because if I hadn't, he would have said nothing and just left the room. I decided to give him the benefit of the doubt and went back to get fillings. It was worse than my first visit. He told me the numbing medicine would go away and I could go back to work in a few hours. He was wrong. He told me it would be painless. He was wrong. In addition, during my appointment he was trying to see another patient at the same time and he kept running in and out of the room to see this other person. He said maybe a total of 5 words to me. He never told me which teeth he was going to work on. He never told me if I needed additional work. He simply did the procedure and left. The staff all seem nice, but as a medical professional myself, this was some of the worse bedside manner I have ever seen. Needless to say, I will not be going back. To top it off, it's been 6 months and teeth still hurt. read more

With many of the lesser reviews - I agree: Although the front staff seemed very nice and the bathroom clean, the fact is that Dr. Nielsen seemed in such a cold rush that instead of "treating" me, he simply wanted to needlessly pull a perfectly good tooth!!! This, along with Nielsen's absent manner and almost robotic treatment caused me not to go back. Besides him not explaining what he was doing to me with past regular dental treatments (I had to ask repeatedly "what/why?" he was about to do), Nielsen seemed either completely checked-out or purely rushed. Either way, he was totally disengaged at the "human" level which increased my anxiety about sitting in his dental chair, and lowered my level of trust and confidence in him and the quality of his work. ..... !!!!!!!! The worst part (after all the fore mentioned behavior) was that he actually wanted to pull a perfectly healthy and functional tooth !!!!!!!! ------- My tooth had only been hurting for about a week, so I told Nielsen, "No!" to pulling it. [I went home and self-treated: Used a sterilized needle to poke a small hole in my inflamed gum to relieve the pressure/pain of the infected area, then rinsed with peroxide (it foamed like crazy), and did not eat on that side of my mouth.] .... The self-treatment got me by until the next week when I saw a dentist friend in other town. My friend was furious that Nielsen even suggested pulling my perfectly healthy/functional tooth. ------ The problem? ---- A piece of food (popcorn?) had gotten wedged way below my gum-line (with floss?) causing pain from the abscess. My dentist friend went down between my gum and tooth to clean the area out; suggested I get a water-pick to more effectively irrigate the area with peroxide-water-salt solution until it fully healed. ...... After reading previous reviews, ---------- I realized the type of treatment I received from Nielsen wasn't just "having bad day" or two in the life of dentist Nielsen. .---------- The stakeholders in this practice (Dr. Fife, office manager, staff, wife, other patients, etc.) really need to sit down with Nielsen and have an intervention. .... Being a dentist is a "human" service business. Nielsen owes it to every single person who trusts him enough to sit in his chair to be treated by him as a peer "human being" and not simply a cash cow to churn out. Good teeth/gum/mouth health is critical to over-all health which is holistic - body, mind, emotions, spirit - never to be compartmentalized or dehumanized. Perhaps his dental school failed to teach Nielsen that HEALING and HEALTH is a holistic experience, from the minute a person walks in the door to the type and quality of all the treatment they receive throughout. Treating humans as a car mechanic does an engine is actually harmful to the patient, to the profession as a whole and to this business in particular. ----- Nielsen needs to welcome learning the needed skills he is lacking (and consent to be under initially constant, then forever intermittent, review to insure sustainability of new skills). ---- It takes a strong and healthy minded person to read these suggestions and agree to commit to making positive changes to one's modus operandi. *** *** *** Do let the staff know this review is here: (Nielsen Office Phone 406 - 442-7831). read more

I went to this location because I saw it had 5 stars on google. But the experience I had was not 5 stars. I almost gave them a 2 stars because the customer service was not too bad, but they kept getting my name wrong so my insurance wasn't getting the claim processed for awhile. I am currently having to go through the process of getting my tooth redone that I had done here a year ago. After going back and informing them that I felt pain and coldness from a crown that was placed. I was informed not worry and the pain and sensitiveness would go away after time. That wasn't the case and now I am having to get the dental work redone again by another dentist. If only my money would have been put to good dental care, instead of wasting money to pay for more dental care at another dentist. I was only looking for a good dentist office to go to in Helena, that I can continue to get dental care with. But I ended up spending more money to find another dentist and to pay for more Xrays and time lost at work because of sickness from bad dental work. Also my husband got 2 fillings done, and to this day he still feel pain and sensitivity from those two fillings. He is now working with another dentist also to get all his dental work redone, and he had to pay more money for Xrays too. The experience cost more money and the quality of the dental work and cleanliness of the facility needs to be worked on also. I don't even want to open another can of worms about how dirty the bathroom was in a dental clinic. Ridiculous read more