Sadly, I reached out to the company but they did not respond, and it's been 2 months, so I'm sharing my experience here. I chose this place because of its good reviews, but my session did not live up to expectations given the cost of the treatment.
This feedback is in hopes of the business to improve and for clients to also get other perspectivces.
I chose the Thai massage service because of my specific pains and experience with this type of massage that focuses on my specific needs and muscle aches. I felt that those were not addressed and in hindsight, I should have been even more verbal with the masseur, Kristopher. I wanted to give him the benefit of the doubt and assumed what he was doing was assessing my body prior to the actual therapy.
First off, Kristopher was professional and kind. However, I felt his skills are too nascent and he doesn't understand the full client's needs.
Below are some instances that immediately ticked me off:
1. When leaving he said he would knock prior to entering. Although I was ready, I did not hear him knock before he entered.
2. I specified on my intake form about the pain points in my neck and shoulders. He spent way too much time on my toes and only what felt like the last 10 minutes on my chief complaint.
3. He needs to be aware of his client's body. One instance, he laid my hands down with the fingers still awkwardly bent, but did not adjust me before moving onto another body section. Meaning, as a client, I lay as relaxed and motionless as possible. I expect the masseur to position me in a position of therapy. Another instance was that he sat on the palm of my hand while working on another body section; he should be aware of the client's body to not unnecessarily move or touch the body.
4. I arrived before 2pm but had to use the restroom. I then filled out paper work, connected with Kristopher. This must meant that my actual therapy did not begin until 1210p. I paid for a full 2 hours, but the massage ended at 2pm. I understand the need for business efficiency, but from a client's perspective, I felt ripped-off.
5. He did not intuitively find my areas of pain; glancing over large knot and spending too much time on unnecessary areas. He performed a percussion style where her pounded my thigh with his fists, but I'll be honest - it was not therapeutic at all. It was quite painful, but since I like pain, I decided to let him do it to both sides, before I realized it was not therapeutic.
6. Kristopher made recommendations post therapy. While this was kind, his recommendations are what I have already been doing. Maybe it's the bad experience overall, but I interpreted this as him failing to ask the right questions or failing to listen.
I appreciated the cleanliness of the facility and ease of booking. Thank you for allowing me to share my feedback. read more
