I have been living @ Milpine Garden since 5/2011. Glendale bought Milpine in early August 2017. Glendale has failed to properly repair my kitchen ceiling that consisted of water coming through my kitchen ceiling and has resulted in plaster from my kitchen ceiling falling onto my kitchen floor & countertop (& my head!!). I reported this to NF Office immediately. Then I waited numerous times from August till late September for maintenance to show only to wind up calling the office in NFalls & be told that they weren't going to come after all & thus I was left waiting around for nothing as they have no consideration what so ever to communicate whether there was an emergency that occurred or what ever else that may have happened. Instead I've been treated rather rudely by 2 of their staff members at the NFalls Office. The only way that I was able to get the maintenance men over here to repair this is by my having to call the Section 8 Leased Housing Inspector to file a complaint inspection. The inspector had come toward the end of August, maintenance men came & took a look at the kitchen ceiling that same day BUT they no showed consistently w/ coming to repair this problem until THE day before the inspector was due back. During the few weeks that maintenance no showed, I reported their no showing to the inspector who then inquired with the NFalls Office & the office staff there lied to the inspector by telling him that I refused to let them into my home. However, I have 2 witnesses who were here those times that I had waited around for maintenance to show up & in which the maintenance men no showed right until THE day before the inspector was due back to re-inspect in late September. Then a few days after the inspector had visited & approved the re-inspection I received a letter in the mail from Mary May attempting to increase my rent payment from $595 to $610 as of December 1st when I had signed my new leased w/ Glendale Development in August (2017) for $595 & I am protected by Section 8 Leased Housing where as a rent increase can happen once per year w/ approval by Section 8 if it is deemed a reasonable increase. I instantly knew, due to the way that I have been mistreated by the NFalls Office staff that this is retaliatory for my reporting the repairs that weren't done to my Section 8 worker & Section 8 Inspector. After 1 1/2 weeks of contact between myself & Section 8 & Section 8 & your NF Office, your NF Office left a message claiming that it was a "mistake" that they sent that to me. However, I don't buy that for a second. Then, less than a week later (Early October) water began coming through my kitchen ceiling yet again. I reported this to the NFalls Office in which your maintenance man, Willie, told me over the phone that he was going to get a roofing contractor out here to put a new boot on the roof & have the surrounding of the boot sealed off. Again, that was early October when he claimed that was going to be taken care of. Through October & into November water kept coming through my kitchen ceiling along with plaster coming down onto my kitchen floor all over again (as well as the plaster coming down onto my head while I washed dishes in my kitchen when the water began coming through again in early October). I had no choice but to file another complaint inspection w/ the Section 8 Leased Housing Inspector who came & did an inspection again toward the end of November & he is due back to re-inspect on 12/29. However, I also called a Building Inspector w/ the City of Niagara Falls to also report to him. The City of Niagara Falls Building Inspector has told me that he has received more phone calls from tenants in regards to Glendale Development's NFalls Office & maintenance not doing repairs that have needed to be done for months. Maintenance once again no showed in October & November and so far in December to fix this. However, I was just informed yesterday that they finally got the roofing contractor to put a new boot on the roof. I have contacted the Tonawanda Office to file a complaint & seek help from a higher up in your company. That is when I have spoken w/ a very nice woman @ the Tonawanda Office who answers the phone when I have called. On Wednesday 12/13 when I spoke w/ the very nice woman at the Tonawanda Office, she put me on hold & contacted the Niagara Falls Office to get maintenance over to repair my damaged kitchen ceiling. When she came back from putting me on hold she told me that maintenance would be over the next day (12/14) but I received a call the morning of 12/14 who told me that she was off the day before. Then she proceeded to tell me that the office in Tonawanda can not tell them what to do and then she became patronizing and condescending and told me that the maintenance men will come over on 12/21 at 9am & that I had better make sure there isn't any clutter (the maintenance guy, Willie, has made rude comments about the clutter that is my 3 son's toys) or they won't repair. read more