I have been visiting this gym for some time now and mainly chose it due to its lokcation and being…read moreclose to the station too is convienient. The equipment is fine ie the usual machines however not as modern as some other gyms in the area but it has all that you need. It would be good the have some additional machines such as power plates etc and maybe some machines with built in usb and tv etc. The pool is a great bonus and well maintained and there is a nice little sauna and steam room although the steam room is sometimes a little dirty. The service is fine, pretty non obtrsuive however sometimes you can get hijacked by all the personal trainers on the prowl but mainly they are polite and not too pushy. Opening hours at the weekends could be better as it opens quite late at 9am and also the classes all seem full in weekday evenings and nothing at weekends.

LA Fitness Cambridge don't listen to the customer. Ok, it isn't the worst gym I've seen - it's…read morelight and seems tidy, the gym equipment (which I do not use, nor have planned to do so) looks decent and the pool area is pleasant. I used to go to a gym in another town who had a huge mebership area / café, nice changing rooms and good showers, jacuzzis and vast amounts of space everywhere, all of which LA lacks, so in comparison I'm not overly impressed, but LA Cambridge is now the one closest to my new flat. However I joined mainly for the classes - I DID mention this to the membership advisor, several times. They don't have a huge selection of classes and for the most popular ones it seems one would have to stay on the online "memberzone" class booking website until past midnight, when a new day becomes available to book, to get a place for a popular class 9 days down the line. I was rather surprised to find that a particular class I had been planning to book was already full around 9am on the day it had become available. Surely this is something the HO / Gym manager / other timetable planning body should have already noticed and changed the timetable accordingly, either adding more classes to it or moving the popular ones into a bigger studio. I think the membership advisor should have at least mentioned this when selling the gym to me. They seem to mainly push the personal trainer / gym equipment & weights side, which does not interest me like I said in the first place. Rather than listening to my wishes and how i would like to use the gym, the advisor kept repeating the same things which were largely irrelevant to me ("if you pay a more expensive joining fee, you get a free personal training session voucher." "yes, but I'm not interested in a personal training session" "but if you pay more you get it for free!" you get the idea...) I have also emailed the HO and have received no reply whatsoever. All in all - the little I have managed to go to the gym has been fine, but the "office"staff do not listen to the customer (instructors are nice) and neither does the so-called customer service at HO. Regularly over-subscribed classes mean the timetable does not respond to demand. They run what is their idea of what a gym should be, not a service to customers.

I went to this gym for three years and thought it was definitely worth the money. The staff are…read morelovely and friendly and there is a fairly good range of classes. It is also one of the most centrally located and prettiest gyms in Cambridge - working out under wooden beams is definitely a plus point. The changing rooms are always clean, with shower gel dispensers in the showers, and they give you a towel on entry which is useful. There are lots of mirrors and two Parlux hairdryers which I loved - much better than some of the college facilities I had. The spa is good, as are the beauty treatments, and you also get a discount at the River Bar and Kitchen, which does great cocktails and ok-ish food. However, the reason I didn't give The Glassworks more stars is that the gym itself didn't match up to the other facilities. The repeat offenders here were the treadmills; I think there was one that was stuck only going up to a certain level the entire time I was a member. The bikes also always seemed to have kinks, and every now and then the sound would go on the headphone slot. And don't get me started on the tvs - there was either a problem with the tuning or they would all be playing sky news - not exactly great to run to. Oh, and last rant - they only had 3 mats for sit-ups/stretching. Not ideal in a busy gym

The Glassworks is unfortunately the only truly central gym in town. Venture a little bit out from…read morethe centre and there are a fair number of alternatives. As a result, the gym itself is very small and quite expensive for what you get. They have basic machines available as well as some weights, but nothing fancy and these are not upgraded frequently (or at all during my 2 years there). The condition of the equipment is also average. These drawbacks are not a big deal if all you want is a basic workout and dont mind paying a bit more for the location. However, the management of the gym are absolutely dishonest in their dealings. During my time with them they charged myself and a few friends (independently) multiple times for services we did not use, or for renewals which we had specifically said we did not want. Approaching them only resulted in a lot of delay tactics and false promises and eventually they stopped responding at all. We gave up trying to get our money back but we would recommend everyone to stay well away!

I was in town to meet up with co-workers for the afternoon. I got into town early and decided I…read moreshould find a place to exercise. Found the gym on google maps, drove by and asked if I could pay to work out for just a few hours. They set me up with a decent price for the day, showed me around and it was great. The facility is broken up into different levels and sections. I spent most of my time in the weight room and then cardio room. It wasn't the most up to date equipment and the biggest selection but it was exactly what I needed. From what I saw on their website they have done a full update to the entire gym and cardio areas so I would check them out again if anyone was here before the remodel.

I would give this place zero starts if I could. Horrible attitudes, the lady at the desk had no…read moreclue what she was doing and was rude. The gym smelled badly and the could not figure out how to do a guest pass or trial. They tried charging me for a month and a half. Them I had to wait 10 plus min for another lady so I just left. I went to DW gym down the street

I like that you can use the gym on a casual basis. I go about twice a year, better than nothing I…read moresuppose. It's true that the staff just leave you to it, but they're always happy to help if you ask. I like the equipment, and they have a couple of decent punchbags too. It's quite busy early in the evening, but by 9 it's really quiet.

The Abbey Pool is not far from where I live so I thought it would be a good idea to pop over there…read moreand see there gym facilities. The gym not so long ago had a refurb and its made a big difference to the atmosphere and the equipment you get there. They also offer a number of classes such as mind body and soul classes as well as the normal aerobic ones. Another plus for this place is that although you sign up to the gym you can stop at anytime which is particually good if like me you have the best intentions to use a gym only for it to have worn off after a few months! A small negative would be that each time I go in there I never feel like the staff know a lot about what the place has to offer I often have to wait to speak to a Manager if I have a question. Apart from that there prices are very reasonable and the equipment is good.

This company is a SCAM. Moved far away from Cambridge and wanted to cancel the membership. The…read moreworkers there told me to cancel online. Their online system is complicated and I could not get it to work. So I called again to cancel. They now say we have to come in to the shop to cancel. This has dragged out for 2 months. And once I finally have time to drive all the way back to Cambridge. They told me I have to pay an extra 2 months membership because the new month has just started. This is DISGUSTING.

Its my gym since one year and the Equipment is quite good but the service provided by DW Sports'…read moreemployee is really the worst. The gym tries to charge you although you ve agreed on a suspension for a few month. The employees seem demotivated and unable to help the customers. Really cant recommand this gym, Cambridge has lots of other better gyms...