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11 months ago

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RGV Endocrine Center- Gloria Ortiz

RGV Endocrine Center- Gloria Ortiz

1.8(5 reviews)
46.1 mi

The worst medical practice I've ever been to. Completely incompetent staff. The woman in billing…read morecould not figure out how to properly bill my insurance... and instead of calling BCBS to sort it out and figure out why her claims kept getting denied, she told me that I must have been lying about having medical insurance and that I couldn't be seen until I settled my $1200 balance. Keep in mind that I had been in contact with BCBS multiple times who explained to me that the issue was on her end and not with my coverage, because she was filing the claims incorrectly. When I tried to tell her this and requested her to call BCBS, she told me she "couldn't get ahold of them". If you're in medical billing and can't get ahold of a major insurance company, maybe you're in the wrong line of work. Ultimately, they kicked me out after weeks of going back and forth with them because I told that their incompetence wasn't my problem. About two weeks after kicking me out, I was notified that my balance was settled and *GASP* my insurance approved the claim once it was filed correctly! But thank you for denying me medical care as a pregnant Type 1 diabetic for absolutely no reason other than your own delusion. Avoid this place at all costs.

we been here since 8:30 this morning so that when 9:45 came around my brother would one of the fi…read moreone to been seen but that wasn't the case we where told that that was the arrival time the receptionist is very rude and doesn't care for the patients that are here how long it takes them to see anyone here people been here since 8 o'clock and they haven't been seen I do not recommend this place for anyone. I recommend to go elsewhere.

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RGV Endocrine Center- Gloria Ortiz

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DHR Health Diabetes & Endocrinology Institute

DHR Health Diabetes & Endocrinology Institute

2.7(3 reviews)
47.5 mi

Of all the physicians, including endocrinologists, that I have seen for my Type II Diabetes over…read morethe last 30+ years, Dr. Naranjo has helped me to gain control over my blood sugars more than any other. What impresses me the most is her tenacity. She does not give up on her patients, which helped me to resume my fight against diabetes. She reminds me of my college Algebra professor, who would try many different doors to understanding for her students as she wanted all of them to succeed. If one method did not work, Dr. Naranjo was willing to try one after another until my A1c came down to 6.8 from as high as 10.2. Not only did she care for me as a patient, she ushered in a great deal of hope, hope that had pretty much waned to the point of sheer complacency. I gave up, letting go of all efforts to fight this silent killer. I will forever be grateful for Dr. Naranjo's intervention. My blood sugars are now under control thanks to the treatment protocols that she implemented.

Welp. A bit disappointed with the wait time. We received a print out with all the appointments to…read moreattend to on day discharged from hospital after having surgery. The paper said to arrive in afternoon and on day of appointment showed up 15 minutes before the scheduled time, only to have receptionist say that appointment was actually moved to the morning. Well didn't get the memo so showed them the printed appointment for afternoon. Waited two and a half hours to be seen. Terrible scheduling on their part and not very personal or show any delicacy for patients. Receptionist cut me off a few times to answer their co workers questions and don't explain things thoroughly. If you are asked to wait in car, they take longer to call you in and then you have to wait at door for someone to open up. RIP. Quite a waste of time for someone recovering from surgery and have a great deal of lethargy. :( suggest to call ahead to double check appointment coz these ladies will forget to call

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DHR Health Diabetes & Endocrinology Institute
DHR Health Diabetes & Endocrinology Institute
DHR Health Diabetes & Endocrinology Institute

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Nexgen - weightlosscenters - Updated October 2026

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