If I could give a minus 10 I would. I am the power of attorney for my elderly parents who live in Winter Haven. They are in their 90's so they still like receiving the paper like years ago. Their billing is set up where an email comes for quarterly subscription. No problem as that is now modern day common practice. The problem begins when the on-line bill pay set up which is third world country set up does not work and does not allow you to pay on-line. So if their is an issue with billing a number is given and when you call that number it says..."you have reached a non-working number, try again later." So I happened to be in Winter Haven visiting my elderly parents from Tennessee, and thought that I would just go up to their advertised office location in Winter Haven and pay their next quarterly bill. Surprise, surprise...this location is not open to the public! Another sign reads, Please call the number listed below. Again, "you have reached a non-working number!" If this is what anyone would consider a good business model no reason to explain that they are taking the final breaths of a dying business. I think I will just let their subscription run its course. It appears they do not want to have any continued renewals. read more

I want to support my local paper. Even though I did not read it everyday I had a daily subscription to the Winter Haven News Chief. However, I cannot continue due to the worst customer support ever. My monthly rate rent up from 15 dollars to 22 dollars a month. That is ok, cost of everything going up. But on Feb 7th I started to receive double charges, last and middle of each month. I could not get a straight answer from Bridgette in their customer support section. Had to plea for a response, then the response would be totally bogus. But, when I said enough is enough and asked Bridgette to cancel my subscription, she did that instantly. If the news print goes out of business in the Winter Haven area it will not be because of the talent. It will be due to the Customer Support. Great Job Bridgette. read more