Good customer service. Will come back. Highly recommend to friends. Best mortgage brokers

I don't think I could find a worse lender. So disappointed with the processes at this company, the customer service is very poor, and overall I've wasted so much time on the phone with zero resolution to move forward. They recently done a companywide sync and it's just caused a lot of problems for many different customers. Overall, I've had the worst experience here. Hope that they can improve otherwise I would highly recommend stay away. read more

ABSOLUTE WORST COMPANY EVER, THEY LIE LIE LIE LIE LIE LIE, THIS COMPANY HAS TO BE MOST INCOMPETENT COMPANY I HAVE WORKED WITH! When i purchased my home, they were running a deal with a $500 promotion if I used one their home inspector, never got my $500, their building inspector inspected my home with their eyes closed, load bearing was missing. Big miss. Then their system took 3 payments out of my account claiming I called to make add pymts, took them almost 2 months to return my money. During closing on my FHA loan, no occupancy permit was pulled, i have been waiting since 8/2024 why, then the letter was to be sent 1.22.25. 2.15.25 STILL NO LETTER. F this company, i will watch as they fold! read more

HORRIBLE HORRIBLE COMPANY AND HEARTLESS PEOPLE!!! They are a typical collection company and they don't give a shit about people. They are misleading and harassing. You can't trust them! It seems that all they want to do is have you default so they can foreclose on your property. Make sure you get everything in writing and even then they will tell you disregard it and turn around and use it against you!! I had to hire an attorney because it has been so bad. BEWARE!!! DO NOT USE THEM AND SAVE ALL THE FRUSTRATION AND AGGRAVATION AND MAYBE YOUR HOME!!! read more

Newrez - Mortgage Lenders Near Me - Fort Washington, Pennsylvania

We pay our mortgage company always on time, Newrez! They do not post the payment on time. Newrez is difficult to work with on most occasions. We had a different lender prior to Newrez and never had an issue. read more

Called in to ask how secure are customers accounts me being one I asked if any home loans or if any refinance loans have been attempted to been open against our property due to so many fraudulent cases have occurred in the past on different homeloan companies and I understand the reason why life lock or other cyber security companies provide services being said that was the reason of my call to ask a representative on this issue that may and do occur more than we think but the Newrez representative seemed not to understand my question on the reason of my call but anyhow I would hope Newrez would be aware and knowledgeable on customers accounts regarding online security. read more

Today (8/8/23) received e-mail stating our loan was transferred to Newrez. Clicked on "SIGN UP NOW" link to create new account. Received confirmation e-mail. Went to sign into account. 1. Sign in to your account web page states "Username ". Why not say "E-Mail Address" since Username is really e-mail address? 2. Tried to log into Newrez website via Firefox and upon entering verification code website does not respond. Why? 3. Clicked on "My Loans" then clicked on "Access My Loan". Web page asks for "Loan Number". How am I to know my Newrez Loan Number when Newrez has not informed me what my Loan Number is? Makes no sense. 4. The e-mail stated, "... a better home loan experience." How does the above issues make this "a better home loan experience"? read more

Be aware of Newrez mortgate company, especially their insurance department as careless mistakes they make will cost your thousands of $$ and hours of time. The mortgage company recorded my homeowner insurance as hazard condo unit owners (HO6) insurance and decided it was not compliant. They started buying insurance for my SFH and charged me $3000+. I had to stay on the call with them for over two hours to get it corrected, and they are still not refunding the money. read more

2.2 stars...not shocking. They held my mortgage, it was paid off last year. Now, I can't get a hold of anyone for tax information. They only have a completely stupid automated system. And if you no longer have a loan there, they're completely worthless!!!! read more

FRUADULENT COMPANY - DO NOT USE! I was told that I could pay my escrows on my own, so I paid my taxes on my own in Sept of 2023. 6 months later, despite numerous phone calls, emails, certified letters, THEY HAVE NOT STOPPED THE ESCROW and have NOT RETURNED MY MONEY. THEY have $6k of my funds they refuse to return. They play all sorts of games. HIGHLY UNETHICAL COMPANY! BEWARE !!! read more

Horrible company that loves to make threats and harass their customers.. I was previously with Caliber home loans who were. great. but unfortunately this horrible company Newrez bought the loan. They should get minus zero stars.. Steer clear of this company.. read more

Unfortunately I am a current customer. Someone called me from this company today claiming that my credit had just been pulled for a refi application. (2406144435) I went on my credit report and that wasn't true. If you want to know if I would like to refinance please tell the truth. Terrible low Integrity business practice. read more

Worst mortgage company I have ever dealt with. They bought out loan from another lender and they have been the worst to deal with. read more

By far the worst loan servicer I have ever dealt with. They recently took over servicing my HELOC. I made a large principal payment 3 weeks ago. They have taken the money but not applied it to my account. It shows in my account as unapplied and has for weeks. I've used their online communication tools with no response, I've called and was told they would handle it, and a week later, nothing has been done. I've talked to the mortgage brokers who reached out to them and were told it would be resolved in a day, and it still isn't. It's like no one works there. My next message is going to be to the CFPB and a request to close this HELOC, which I spent thousands to open, because this servicer is unacceptable. read more

If at all possible, do not utilize Newrez. They are focused on their compound interest. You can pay the payment 1, 2, or 3 months early. Specify to apply it immediately - which they do, however, your compound interest does NOT change. This is a significant issue that could lead to legal action. I called three times, and on each occasion, their customer service had no answer for it. In fact, I had to explain to them HOW compound interest works. How can you work for a loan company and NOT understand how compound interest accrues? Stay away from this company. I have my attorney looking into this problem. read more

This is the laziest most worthless and ridiculous loan company on the planet. Literally a talking scamming loan company. Not one person you talk to can do thier job and they definitely cant help you cause "its not the correct dept" excuse. Do whatever you can to avoid dealing with these idiots at all costs. They will charge you and double charge you and then play stupid and say they cant help you even though theyve happily been taking your money for a year. Absolutely ridiculous. These people and company are a joke!!! read more

This is the worse company to communicate with. The customer service rep is in another country I cannot understand anything they say. Every year I receive a notice about my master policy on my condo. I sent the current master insurance policy to them by email. Every year I send PHH/New Rez my current policy. I was just told by their customer service rep that my master policy expired 5 yrs ago on 6/1/2019. Now the Representative is telling me to wait two days for their system to update. They are confused and the company should hired employees in the United States that speak clear English. read more

My mortgage has been sold a few times, and it's currently being serviced by NewRez. They have a good website, helpful phone support, send clear statements, and I really can't say a single bad thing about them. Sometimes it's nice when things work like they're supposed to to the point of not having to think about them. read more

This lender cannot be trusted. We were working with Newrez on a loan application for a house purchase in Dec. 2024. We had a bit of a unique situation with our finances/employment/businesses, but were more than qualified with income and excellent credit score. They agreed to do the loan - we spent days preparing all the documents and ridiculous requests they made. They worked on the loan application for about 3 weeks, and on the very last day when we're supposed to close they backed out. They claimed no one at Newrez had even signed off on a pre-approval and said they never would have. They also made up an excuse that we show 'too much income'!? None of it made any sense. So we had to extend our closing, pay the sellers a deposit, and scramble to find a new loan. We also had to pay for a rental/hotels and storage because we had no house to live in. Do NOT trust this lender. read more

The WORST WORST company EVER!!!!! Does NOT care about customers and all are absolute liars!!!! Do NOT ever allow automatic withdrawal-They took out it twice and after calling, they promised a refund which was NEVER processed and proceeded to take out the amount the following month! read more

Newrez took 2 payments out of my bank account without my permission. I am a senior citizen with just a social security check and they took all my money. I've been calling for two weeks without any results. Each customer service representative keeps telling me that they are sending it WHEN. I will never ever give a good review. All I want is to be reimburse my next step is to get my lawyer involved. People shouldn't be treated like this. read more

We have been with NewRez since they took over our loan (like often happens through the life of a mortgage). They have been very solid to deal with. We have had a few little bumps in the road -- when we refinanced back in 5/2020 and again here recently but issues are always resolved even though there is frustration. Given we were already with them, the refi made sense and we got a low rate with no escrow given the equity we already had in the home. It was the beginning of the pandemic and they did a nice job keeping things on track, including closing. Their website is super easy to navigate so that you can do just about anything online. We recently paid off our mortgage -- and it was not as easy as one would think, but they took care of what they needed to. In all dealings I have had with them phone call or emailing they are professional. Now that I am done with Newrez, I would consider going through them again if I decide to buy another property. read more

Bad customer service dont care, lied to me now a couple occasions. As a retired military member I recommend dont use them. They cost me over 700 and never did anything to get my loan approved even after I was told it was approved. read more

The worst company ever to buy my mortgage by far. I'm an easy, no-drama, always pay on time account. Newrez bought my mortagage and has been harassing me with letters that they don't have evidence of HOA insurance. My insurer assured me I do (I've had it for years) and that they had sent that info to Newrez when they bought my mortgage. I called Newrez and after a very long hold, was told that the info would be updated and I would receive a letter that all was good. Instead, I got a letter 3 weeks later (dated 1 week after my phone call), that was a "second and final notice" that I did not have HOA insurance and that Newrez was going to buy me some expensive mandatory insurance. What a total SCAM. I'm going to have to call them AGAIN and hope they do the right thing and update my account. AVOID AT ALL COSTS. Why is it so hard for Newrez to do the right thing? I submitted a complaint to the Consumer Financial Protection Bureau and you can too if Newrez is likewise harassing you: https://www.consumerfinance.gov/complaint/ read more

This company purchased my mortgage and there have been problems from the beginning. They told me not to worry, all my payment info would transfer then I got a late notice because this was untrue. They refused to correct the mistake. They send numerous letters each year demanding proof of insurance. They are very intimidating. Once I got a nice employee but most of their reps are surly and unhelpful. AVOID NEWREZ! read more

This is completely horrible and i will try my hardest to get away from Newrez as fast as I can! Newrez makes up excuses, causes more problems, rather than fix the problem I have with the app! My loan was sold to Newrez, I was able to find my loan on the app! I started making principal payments and all of sudden I couldn't find my loan on the app! Representative does an IT ticket to fix problem, it's been 6 business days and the representative today wants to start another IT ticket. Another representative factory reset my account, just delaying the problem! Here's where it gets very weird, I still get notifications from the app that I paid my loan, but I can't find my loan on the app! The app just says something went wrong, please try again later and that's Newrez's company motto, they don't want you to be able to pay your loan, they want to default you and steal your property! read more

This company has been a failure circus since day 1 of purchasing the company who started my mortgage: - failed to autodraft for a month (I guess this is in my favor) - sent me a notice for late payment for the month they started autodrafting, despite the autodraft being successful - when they initiated that autodraft, because I had been paying twice monthly, they made each of the those payments the full amount I was paying monthly, so doubled the amount I was paying - when I called to cancel the one payment, they cancelled them both - sent me a late notice because they cancelled my autodrafts - wouldn't let me set up autodrafts again, despite coming current - when I started paying by my bank's bill pay bill pay, they failed to credit my account And they have no online tools to help with this. And after every call to correct this issue, they ask if I'm buying or selling a home in the next month. Why on earth would I want to do more business with a company who cannot manage one account responsibly? My previous company hadn't had any issues since opening the loan years before. read more

I would highly recommend anyone to use New Rez. They helped me to refinance my home and they are very friendly and customer service driven. I have been pleased with my service and they have experience with mortgage services. Keep up the good work. read more

Newrez - Living room - Mortgage Lenders Near Me - Fort Washington, Pennsylvania

Excellent customer service. I was walked through what I needed to do to add a home insurance refund back into my escrow account. I wasn't quite ready with all my information but the agent was extremely patient. Everything was handled with ease. Thank you! read more

They're processing my re-fi now. What a crappy company. The people we've been dealing with have been slow and sloppy. We keep asking 'what else can they potentially need?' But we keep going round in circles with one document at a time and so it's just dragging on and on. And these are things that if you do loans you should know they need to be done. Once they make each request I'm thinking, "yea it makes sense they're asking for that but why didn't they know it was needed weeks prior when we asked what else". This has been a soul crushing experience as closing is delayed and delayed again. They begin the process over for each document and it takes weeks for them to re-submit... like it's just sitting there for weeks without any explanation. read more

hopefully zero stars is an option. Worst company ever. after 9 long months of getting the run around trying to assume my own mortgage I gave up and paid it off. almost every employee that I had communicated with has no clue what's going on. it was pure torture dealing with these folks. read more

What an absolute disaster of a company. Many great, problem-free years with Caliber and just absolute incompetence and thievery from NewRez since the acquisition. 1) I cannot access basic information, statements, etc. from my account on their woefully broken website despite attempts to reach out to their IT folks who would supposedly assist me. 2) More scandalously: they are thieves. They have put lender placed insurance on my account, despite my having been insured the whole time. They never made a good faith effort to contact me for verification and this was never an issue with Caliber. I live in a co-op. I am responsible for insuring what's inside the walls, which costs maybe a few hundred bucks a year. The co-op has the hazard/building insurance. They co-op has heard nothing from them in any attempt to verify anything. They started charging me more than $300 a month out of the blue. Multiple conversations with their incompetent insurance department with promised follow ups never occurring. You can see from this site that I'm not the only one. Clearly seems to be part of their abusive, thieving business model. Every one I speak to is rude and incompetent. Terrible, terrible company. Such a far cry from Caliber. read more

This was not my 1st call, and it's lucky I called back, as the original person I talked with ended up doing something wrong, or he just misunderstood what I was asking for. That was finally straightened out, so I thank the last individual for that issue. Now I'll see if I can get online and set up the rest myself, as I was not able to get in after many tries. Hopefully that is now resolved. read more

So I just got my updated monthly payment from Newrez, which acquired my mortgage in 2023. My property taxes have not changed. My homeowner's insurance has not changed. In fact, over the past 12 years, my monthly payment hasn't changed by more than 10 dollars one way or another, and it has changed hands 3 times (B of A, Nationstar, Mr. Cooper, respectively). My new payment with Newrez? Almost a 10% increase due to their "escrow analysis." Now, for each of the last 12 years on my previous refinance - and for every one of the last 25 years in this house - I got the analysis by mail in December. Newrez? Not so much. The escrow statement was mailed out at the last possible date, and is buried online under the "mortgage assistance" section of their dashboard. So not only are they charging an absurd amount of money to cover their "analysis," but they deliberately hide the information from customers. As far as customer service goes? I tried the chat function, which was all but useless. So I called. Now, I used to work in a call center or two, and let me tell you...I can tell when someone hates their job and yet can't say so because they're being recorded. It was all I could do not to berate the CS rep. It wasn't her fault, after all, but Newrez is a terrible, terrible money-grubbing company. I understand now why there are so many bad reviews and class action lawsuits. read more

My husband and I are attempting to sell our house because we have a new build. In order to sell our house the new owners are assuming the loan and due to the lack of communication with NewRez, the process is delaying. We will lose our new house if we do not get the ball rolling. We've sent in documentation a month ago and the assumption should be in process. However, since there so no way we, or the reps we call at NewRez, can get in touch with the assumption team, EVERYONE is in limbo. I have sent a message to the NewRez Instagram. I have submitted a survey I emailed - here is my yelp review. Where else do I need to complain in order to get something done? If your mortgage gets sold to this company don't walk... RUN! read more

I would like to say thank you for being there for me. I really appreciate all the hard work that you do behind the scene. Truly Blessed. read more

Like my others I was forced into using Newrez after my loan was sold: 3/5/24: Attempted to change my bank account information on Newrez website and found out this couldn't be done online. Used Chat feature on Newrez website and was connected with an agent who told me she was unable to process this change and I would need ACH setup form. Completed form and emailed it to the agent. 3/6/24: Recieved an email from the same agent asking for me to confirm that the purpose of my request was to change from biweekly to monthly. Responded to her that this information was incorrect and I just wanted to update my bank account information. I then asked the agent to confirm that this request has been processed. The agent failed to respond to my email asking if she could confirm my new bank account information request. 3/7/24: Emailed same agent requesting confirmation that my bank account information has been updated. I recieved no response from the agent to this email. 3/7/24: Because the agent refused to reply to me I initiated another chat with a different agent. I explained the situation and asked for an update on my request. No update could be given and I was asked to wait a few more days. When I asked multiple times who would be updating me I was told by the agent "As I already told you. Our concern team will update you" Not a great response considering the situation. 3/8/24: Emailed the original agent requesting confirmation that my bank account information has been updated. I recieved no response from the agent to this email. 3/9/24: Emailed the original agent requesting confirmation that my bank account information has been updated. I recieved no response from the agent to this email. 3/10/24: Emailed the original agent requesting confirmation that my bank account information has been updated. I recieved no response from the agent to this email. 3/12/24: Emailed the original agent requesting confirmation that my bank account information has been updated. I recieved no response from the agent to this email. 3/12/24: Due to lack of assistance via email and chat I called Newrez regarding this situation. Spent 35 minutes on the phone with no closure to a simple change of bank account information. Was told my ACH form was being sent to be processed. I asked for a time frame and was told that she was unable to provide that information to me. I asked who would be reaching out to me regarding this request and was told I should receive a letter in the mail. This has to be one of the worse customer service experiences I have ever experienced. In 2024 you would think changing a bank account would be as simple as clicking a button and entering the information on the website. Literally every other online account I use features the ability to process this request online. The fact that I have gone over a week and through 3 different customer service representatives without closure for a simple change of bank account is mind boggling. The fact the original agent has failed to respond to 6 emails speaks volumes about the customer service given at this company. If I wasn't locked into a low interest rate I would have moved on from this company. I am so disappointed with Newrez and plan on passing along this experience with anyone who will listen read more

I called Newrez to shopping for a home improvement loan. They bought my morgage from Mr. Cooper (who, by the way, gave me OUTSTANDING service). I just assumed I'd get the best deal and the best treatment from the people holding my primary. Man was I wrong. Rude. Kept cutting me off. After running my credit my wife was inundated with 35 calls from other lenders looking to steal our business (honestly not a Newrez issue as much as an ignorant policy on the part of reporting agencies). Refused to return phone messages. Could not follow simple instructions in terms of how to contact me. And my score is well into the 800's They lost my business. And if you happen to be a Mr. Cooper rep reading this - I'll give you $1000 today if you'll buy my loan back from these clowns. read more

My mortgage was acquired in 2023 and my interest rate is the same, my monthly payments are the same and I can pay ahead on my mortgage when I want. They also have a generous grace period. So far, so good! read more

Recently switched home insurance companies here in Florida. I got a great deal on my home and auto bundle policy and paid the whole policy, personally up front instead of having it be billed to escrow. I sent the new declarations page to Newrez and asked them to close out the escrow account. After weeks of getting on the phone trying to get them to do their jobs, and submitting and resubmitting and reresubmitting the same documents they completely ignored all of my requests and billed the entire policy (INCLUDING MY AUTO INSURANCE) to the insurance company. When I found out, I asked why the escrow account wasn't closed and why they billed it anyways after weeks of telling them explicitly that it was already paid in full, they had no answer or any record of my previous requests. On top of that, the lady in the insurance department asked me to request a refund from my insurance company and then post the full amount back to my escrow account so that it doesn't go negative before the escrow analysis was finished. She said I would need to do this within the next five days.... It was Friday afternoon, right before I went on vacation for a whole week. Even if I got the insurance company to issue the refund that afternoon, there is no freaking way that the check would get to my house, deposited to my account, and posted to escrow within three days. It's still an ongoing saga. Worst lender ever, avoid them at all costs. The insurance department and the customer service department act like to separate companies and never the two shall meet. read more