Ordered a takeaway at 6.30pm, expected it to be busy due to it being new years, by 8pm it said the…read morefood had been delivered which it hadn't, called the restaurant and were informed it would be with us in 20 minutes and was on its way and not delivered. By 9pm still nothing, called five more times talking to numerous people saying it would be ten minutes or five minutes etc, tried to finally cancel the order at 9.30pm, three hours after placing it, they weren't able to as our food was already made - luckily it eventually arrived at 10.30pm cold and disappointing. No apologies or anything just constant mixed messages, really unhappy and will not be ordering again.

I use this Chinese takeaway on a regular basis, the food is always hot, fresh and is always…read moredelivered in the time slot the give you. They have a good varied, fair priced menu. The staff are friendly and so is the delivery staff. They deliver a good few miles away for them but charges do apply but it is worth the charge!

I have to confess this is the only Chinese restaurant that we use in Lincoln. It far exceeds the…read moreother ones that I've visited in the area in every way - food, service, value for money. We're pretty familiar with the menu, and can personally recommend the spring rolls as appetisers - they are, without exception, always hot, flavoursome and delicious. Similarly, the chicken and cashew nuts in yellow bean sauce (in a birds nest) is a favourite, and the beef with mushrooms is a regular dish in our order. That's not to say the other food isn't excellent - it always is. The staff are attentive and friendly, and will usually respond to any special requests. However, we have always found Friday and Saturday nights to be a bit too busy for us, when the staff are whizzing around serving the large number of covers. However, that said, we do take our young son with us, and if we were with adult friends or just as a couple, it would probably not matter at all to us. Can't really think of anything there is to dislike about the Phoenix. The toilets are clean, the beer is cold and the food really hits the spot. Well worth a visit.

I really enjoyed this takeaway and found the food was really niceread more

Pass on the Apps, enjoy the ramen…read more The service was nice and the location was bomb - great views of the water. We started out with juice and multiple appetizers. The juice was solid, but the apps were terrible. We had multiple dumplings, and the texture/taste of them all was chewy and not flavorful- far from my expectations based on their looks. So, I was concerned for my Ramen. However, the Ramen was fantastic- great broth, noodles, and fillings. I did the rich broth and a side of chilies- I was pretty happy with that choice as it allowed me to vary the spice level. Good place, just skip the dumplings.

I loved the view on the Brayford and it's a lovely date spot. The food was good and server was…read morereally nice

We went here as a family and was sat down and told to pay before we eat which we found a bit odd…read morebut went with it. Finally settled in our seats eating food that is at most satisfactory, we was asked by someone who seemed to me staff to move tables as a party was booked. Reluctantly we moved and then discovered it was a customer that asked us as the restaurant messes up his partys reservation. For the next 10mins balloons was hitting us and our food on the table, the final straw was a fire alarm going off and a chef came over and said its fine there is not a fire. We had enough and decided to leave. We spoke to the staff at the till to get a refund as this was ridiculous, they phoned there manager who was not there and we was denied a refund as it wasn't a food issue. The staff to be fair wanted to give a refund but made out they couldn't. Either way I've left my details at the store and tried to email. I will get ignored but I wont be returning and will advise everyone else not to go. A restaurant which recently got a 1* hygine rating ( look it up) i would expect to turn it around and also make a customers experience good. I will add we had about half a plate of food in this time and was still denied even a partial refund. Avoid and I hope they get closed down for there poor standards

Cracking selection, well presented and very tasty. Could be…read morea little cheaper, could include sushi?

Nice food, unfortunately wouldn't go back. Its an all you can eat for £30 a head. You get three…read morerounds in total and can order 10/15 dishes each order. What they don't tell you is, if you do not eat all the food, they charge you £5 a head because you left food!!! We couldn't finish our dishes on the second round because we were so full and they charged us for it!! Even though they had saved money because we couldn't have the 3rd round!! Also we asked if we could take it away with us and they said no you have to eat it all here! So we paid £80 for £30 worth of dishes and got charged for not eating all out food. I couldn't believe it, day light robbery.

Surprisingly comprehensive Chinese menu and quality cooking that goes way beyond standard British…read moreChinese fare, with plenty of exotic gizzards, brains and hearts as well as the usual chow mein, sweet & sour type dishes. Just off the wharf front, it's upstairs (or a lift) behind an unprepossessing red frontage. Decor is somewhat spartan and uninspiring however the service and food was great. Other tables were filled with what looked like satisfied regulars also enjoying this hidden gem. I had an excellent (huge) braised pork dish other family members all enjoyed their beef chow mein, chicken with ginger and sweet and sour pork restively. Bill very reasonable. Food wise, the best Chinese I've had outside of London.

average food, and really rather grubby. They used to do an all you can eat buffet, not sure its…read morestill going- Popular with students on that basis, but I always had concerns about the food stood standing. Hygene and cleanliness never seem to be massive areas at this place, and as such I now avoid it totally.

Really nice pizza's hereread more

Food was amazing. I've had it a few times before ages back and it was a bit meh but now, oh boy,…read moreit's so much better! Spoke to the guys at the counter and they told me that new management took over around 2013. So that might explain it. I prefer to order a collection and I arrive at the shop around 20 minutes later to pick it up. The food is fresh and smells wonderful! Sometimes I nick a few chips out the bag when I'm in the car, just can't help it. Delivery is ok but when it gets super busy e.g. saturday nights around 6-8pm delivery time can be around an hour because they currently (I believe) have only one delivery driver. So I'd ask on the phone how long collection might be. Collection time is usually half the time of delivery, plus I save money on the delivery charge (esp. when I'm at my friends and we're a few villages away). The delivery charge goes directly to the driver anyways so I can't tip the chefs who actually cook the food at the door even if I wanted to.

Used this place twice (to make sure we didn't get them on a bad day) & wouldn't go again. Food was…read morebland & sauces watery. Not a nice experience.

Terrible service. Was recommended this place by a friend. Ordered sweet n sour chicken that I have…read morehad numerous times before. When it arrived I couid taste nuts so having a nut allergy I called to check. The lady who answered the phone said she would check with chef, she came back advising no. I probed more and again she said she would check with chef. This time she advised don't eat anymore it's cooked in a peanut sauce!!!! If I had taken her word first time I would have been extremely poorly. There was no acknowledgement as to the danger this could have caused not to mention refund, shocking place!!!

We have used them for some time. Tonight was the first time we had a delivery. Although it was…read morelater than advised the food was just as good as ever. definitely recommended.

Disgraceful! Owner cannot deal with problems, probably due to the fact she cannot understand basic…read moreEnglish. The order was wrong. "Free chicken wings" was advertised for spending over £25 if you request a flavour you will be charged £5.20 for a full portion and be given a bag of 3 plain as your "free" reward, after raising the issue that food we'd payed for was missing AND we were charged for and given something we didn't want she told me to come in and get it sorted. After explaining that it was a fair few miles and I'd like it delivering she huffed and passed me over to the young girl who answered the phone to me to begin with who then informed me we would be waiting 45 minutes!!!! For our missing food to be delivered. An hour later and our missing food still hasn't arrived. To top it off I then found out when typing their name into Google that they had been fined £4,000 for 13 accounts of hygiene offences. DO NOT ORDER FOOD FROM HERE!!!