If I could give this business zero stars I would! DO NOT USE THIS COMPANY IF YOU HAVE OTHER OPTIONS!
Today our trash was picked up per usual, but when we went to retrieve our garbage bin, it was gone! Waste management had picked it up with the trash with zero explanation. My bill is paid in full, and no requests had been made for the garbage bin to be removed. When I called to enquire, they admitted to the mistake, and said the bins would be returned on September 3rd! I said, "excuse me? September 3rd?, THAT'S 8 days away! What am I supposed to do with my trash till then?" They told me to "keep it in a safe place, or gave me the option to buy my own receptacle and keep my trash in that till our bin was returned. Are you kidding me right now, keep it in a safe place or buy my own bin? That's your resolution to screwing up and taking my garbage bin? What the f*ck am I paying you for then? I pay the bill, you provide the service. That's the way it works! I explained that it's unsanitary and unprofessional to expect me "store" my trash for the next 8 days, and that if they took the bins, they sure as hell can return them! The customer service lady then told me that I can always bag it up and leave it outside! Really? Where the wild animals and dogs can tear in up, making a huge mess? How sanitary and safe is that? I said "I'll tell ya what, I have an idea. How bout every single day that I don't have a bin I drive my trash to your front door step and leave it there for you to deal with, since I'm
Paying you for this service". She told me I couldn't do that, but yet that's what they were telling me I had to do! So guess where I am? In front of the waste management station in Newberg, OR about to leave the trash on their front door step to see how they like it! And I'm going to do it everyday until they bring my bin back! I'm also going to take and post pics to every single website, and social media platform I can, including theirs! In hopes that clients, and potential clients will see just what a "garbage" business this is! read more