For me, my experience with this outfit is Exhibit A in why those online coupons aren't always a great deal.
Like the other reviewer, my guide also had the Victorian-era black cape/coat and a top hat, but I wasn't so charmed by him. I got an awkward/creepy vibe.
It was a pleasant enough day to walk around, and he took us to some interesting sites, but I'm not sure it was worth the $10 I paid. At one point, we're stopped in front of a building, and he either can't find the right spot in his notes or forgot, and says, before he starts lecturing, something like: "Oh, what the heck, I'll just make it up you guys won't know the difference."
I also found out that he's not the Dr. Phil Schoenburg of CUNY that's associated with this tour. I don't think he has any credentials at all, might as well be some guy they grabbed off the street to ramble for two hours.
I did have one experience with Dr. Phil though. He called and left a muddle-mouthed message about the tour being cancelled because there weren't enough people. Then a day later, he called back and said it was still on.
Customer service and presentation were lacking. Lesson learned, I guess. read more