After being a customer for over a year, loyalty is only expected one way. I for the first time needed to reschedule my visit. their policy says 12 hours before the visit. but it isn't. it's 12 hours before they open. They charged me the cost of the full visit despite taking a deposit up front. I was treated no differently than a one-off customer. 60€ charge is not acceptable. Lovely nail technicians. Terrible service by the owner. Moving on to other salons... read more

Have been going to NYNails for ages but it's really gone downhill so i refuse to go back now. the salon is grotty and SOME staff are quite rude -the last time i went i was on my lunch break from work so only had an hour, they sat me at the station and left me there for 20 minutes while the technician DID HER OWN NAILS!! eventually i asked if there was an update - i said 'im on my lunch break' and she said 'So am i' and continued her nails! that was the last straw for me, also it's a bit dirty and always looks like they are decorating - last thing, ive made appointments and had them call to cancel loads due to lack of staff but if you miss an appointment they charge your card full price - shitty policy read more

Wouldn't recommended for anybody to go to this salon. Extremely unprofessional. All they want is to take your money. Few of my friends & family have went to this salon and they've all had bad experiences. The girl that works on reception clearly has no experience in speaking and dealing with customers, because she has the worst attitude ever and is extremely unhelpful. Shocked this place still has clients. read more

I was overall very disappointed with my experience here. I got an emilac manicure which I loved at the time, however 2 completely came off after only 10 days. When I went to book a removal/ reapplication, the cost was €65, €50 for application and the full salon price for removal. This is something I have never seen anywhere else in Cork. I therefore just opted for the removal at €15. The emilac was removed, however after this process, no form of buffing was done to the nails, no filing of the nails were done, not even a drop of cuticle oil. I felt like I was being rushed out of the chair as the next client was waiting. All in all, 2 disappointing experiences. The staff, however, are friendly and approachable but my nails were not in great shape leaving the chair. read more

Just putting this up to warn anyone getting their nails done to avoid this salon at all costs. I had emi lac removed in their salon on Tuesday with a drill and then a harsh nail file which damaged my nails and caused cuts in them. I mentioned to the woman doing my nails that this needs to be done by soaking the nails in foil she said I was wrong and continued to file all over my nails. I contacted the salon about this issue and had to deal with a very rude employee who said what do I want her to do about it and said my nails were soaked off when they were not. I've had to tell them to go and check the cameras so that they will believe me and not the nail tech I haven't heard back in two days. They are extremely unprofessional and have taken 0 accountability for this. read more

The worst service I have every seen! Nothing like New York where the customer is top priority. I booked way in advance for my wedding party to get our nails done here. When we were 15 minutes late (totally our fault, but we got lost), they nearly refused to serve us. Without telling me (the bride, who was paying) they told my lady of honor that she wasn't going to get her nails done. After stressing and waiting for an hour while the other girls got their services, they squeezed my girl in with such a terrible manicure that it was flaking off before the wedding the next day! They were rude and rushed the whole time. A terrible experience for what was supposed to be a treat. read more

I'm a New Yorker, so the obvious choice for me was to try New York Nails. One of the things that always freaked me out was the lack of facilities in which to get a proper pedicure in Ireland. I'd show up at a spa & end up with my feet in a home style foot back & my foot in some woman's lap! I hated it! I'm happy to report that New York Nails DID provide a closer to NYC style pedicure. They had a full range of Essie & OPI polish colours, the massaging chair that keeps some distance between you & the pedicurist, and they did an excellent job. I met the owner while I was there & she was an extremely personable east coast gal that made me feel right at home. Still goes down as the best pedicure I had in Ireland. Now prices.... Well, Ireland is expensive, period, so you won't get NYC prices anywhere in the country. Try it out! read more

The best pedicure ever. Completely worth the quick bus-journey from the city centre. Staff are lovely, salon is nice, massage chairs were great - also whatever peel they put on my feet (that I am trying to find now on amazon) was amazing, in a gross way. Dead skin sloughed off instantly that I'd been trying to remove with a pumice for weeks. And everyone is so friendly there, it's like walking into a salon from a tv show. Also while your nails dry there are little tvs to watch. I could have stayed all day. read more

I am very picky about where I get my nails done - just check the rest of my reviews - New York Nails is right on with their service, prices, and overall experience! This is definitely the place to go for your weekly manis and special occasions. Also totally fun to get your girlfriends together and make it a mini party! read more

Shellac is the BEST mani ever! Had my french mani 19 days ago, the tips are still perfect, obviously because of nail growth the cuticle line is growing out and Im ready for a redo only because of the growth at the nail bed. AMAZING! I was so impressed that my french mani was cured rock hard and ready for a days hard work upon leaving NYN. I LOVE NYN AND I LOVE SHELLAC!!!!!! You are the Best! read more

I wouldn't recommend anybody to go here. My friend got married last week and chose New York Nails as her salon of choice for her wedding nails. She got her nails done the day before her wedding and asked for a bridal nail. What she was given was almost a "Barbie" pink, and certainly not bridal. When she left she realised not only was the colour brighter in the natural light but she had a crack in her nail. She returned to ask could the crack be fixed as it hadn't been acknowledged while she was getting her shellac done. However upon asking, she was told that they were full up with appointments and couldn't take her. It was as if she was a whole new customer and had not spent €220 that same day. Yes she spent €220 on two sets of shellac nails and two pedicures for herself and her mother. The mother of the bride had a chipped pedicure by that evening, even though she had taken good care of her nails and worn flip flops etc. Myself and the other bridesmaid contacted NYN that day and it took a long time to receive an apology! We were even told that there was no invoice of the transaction. It's not that hard to remember a €220 service of a bride and her mother and an immediate complaint after .Thankfully the hotel that held my friends wedding sorted her nails out that evening and we were able to carry on with our pre-wedding celebrations no thanks to this business. Don't go here, it's an overpriced and unprofessional salon with bad customer service. read more

If I could give no stars out of five I would. We booked three appointments for my Mother's Birthday, were not told about a cancellation fee upon booking. My sister and mother arrived on time, I was running late due to traffic they told Kelly I would be late, she said "no problem" but upon walking in the door I was met with rudeness and given out to for being late by Kelly and that my appointment was gone and they could only paint my toes for 15euro or pay a cancellation fee for ten euro. Not wanting to upset my mother I did not kick up a fuss and took the 15 euro option (which was as basic as doing it myself with cheap nail varnish). Whilst waiting for 20 minutes a girl off the street walked in and asked could she been seen without an appointment which amazingly she could as my appointment had been cut short. I paid and realised I was over charged. We returned and voiced our disappointment to which Kelly rudely said "I don't have time for this" and when we said we would take our custom else where she said "good for you", five minutes later this woman had become unbearably rude and we left and I can safely say I will never be returning.....EVER! read more