Where do I start with the most stressful 5 or 6 weeks dealing with this mess. From emails the director thought she sent me about payments to the Vice President giving no care in the world about me or my concerns.
I was told 1 day before I go on vacation that I am being charged an extra day from previous weeks because apparently my first week I didn't get a schedule in when I knew nothing about this place and that schedules needed to be in on a certain day.
I was charged for 4 days the week of the 4 Of July---in which the 4th is paid by the family even though they are closed,
The director tells me she thought I meant I would be bringing my daughter in Tuesday thru Thursday...wait that sounds like 3 days including the 4th which fell on a Wednesday where did you get 4?! When We in fact agreed on a 3 day flexible schedule. So I get told the payment hasn't processed go in and pay the adjusted amount(which was still too much if I'm getting a 10% corporate discount) (let's not forget they run a 25% off promo that they don't keep track of after the 4 weeks and make you pay back what they charged you...because they were keeping track) and guess what...I'm DOUBLE CHARGED they never took off the amount I paid first and I get told by the Vice President pretty much that it's my fault and there's nothing they can do...except take my money(She didn't straight out say that but that is what I got from the conversation we had which was awkward and pointless because we got no where and nothing was settled or handled). They took it upon themselves to credit my account for my daughters last week and states I will get refunded the small amount left over per the Vice President lady. It's been almost a week and I have yet to be refunded, so I follow up and ask where's my refund...the director tells me "soon I'll get it".UM WHAT IS SOON?!! IT SOUNDS LIKE NEVER!!!
This was my first encounter with a daycare facility and last we took my daughter out immediately. This had to have been the most unorganized, unprofessional, EXPENSIVE EXPERIENCE I have ever dealt with. read more