Horrible customer service from their Project Coordinator. She refused to answer a simple question with respect to providing a quote, but instead insisted upon wanting my phone number and address. I explained I don't like my privacy being violated, but she apparently cannot provide a quote for a 600 kWh per month system without knowing where EXACTLY I live in my uptown neighbourhood of Toronto. Like does it really matter whether I live in Leaside or Rosedale? Or the exact address? I just want a quote for a 600 kWh per month solar system + a battery system so I can be completed off grid. It isn't complicated. It doesn't even have to be a perfectly accurate quote. Just provide the quote. read more

I wish I could give this company a zero star rating. Feelings aside, I will provide a statement of facts for your review to help you make an informed decision about your solar energy investment. I contacted Shalini to discuss solar panels system installation in the first week of February. At first, she was inappropriate on the phone. When I called her back, she was much more professional and appropriate. Shalini provided an overview of the project, including the timeline of 3-4 months to install the system. I signed up for the project. At that point, I trusted Shalini and her team to take good care of my project, time, and money. Big mistake!!! I did not receive regular updates on the progress of my project until May. I started calling them to inquire. I was told that an approval by the electricity utility company was still pending. FYI, the approval does not take 3 months to get. First week of May, I called again to get an update. I was told that a site assessment will be scheduled. The assessment was done by Nani 9 days later. FYI, the assessment should have been planned for and scheduled in advance. I did not hear back from Nani and his team until I inquired again in the first week of June. I was told that a building permit needs to be obtained from the City. Again, I did not hear back from Nani, Shalini, and their team until I called them in the first week of July. FYI, after calling the City myself, I found out that my building permit was sent to Nani 13 days after the application. So, it does not take 4 weeks to get the building permit! I called Nani and I questioned the delay. He lied to me by stating that the building permit was still pending. When confronted on the matter, he lied again by stating that it was received 3 weeks after the application. Five months into my project, I realized that I was dealing with dishonest, unreliable, and amateur company. I decided to terminate my contract and requested a refund. My request was met with resistance. After several calls and emails, my request was still ignored until I threatened to file a complaint with the Ministry. I was told that a cheque will be mailed to me. Two weeks later, I still did not get my money back. I called Shalini who stated that she had no idea why the cheque was not mailed to me right away. I was not surprised at all. This time around, I expected them to act unprofessionally and dishonorably. I ended up coming by their office and picking up the cheque. I hope my miserable experience with Shalini, Nani and their team can help you save your time and money. read more

After doing some research and speaking with a few companies for our MircroFit Project, we are very happy to have selected New Dawn Energy Solutions. Nani and his team are very professional and courteous. Their experience and knowledge shows as they managed the entire project from start to finish with very little disruption to our lives and while keeping us completely aware of everything. We would not hesitate to refer anyone to New Dawn Energy Solutions. read more

Our experience with New Dawn Energy team was a really knowable, pleasant and rewarding. New Dawn Energy representative explained us everything completely up front and as they progressed with installation. They also walked me through the whole system after installation. Knowing New Dawn Energy representative is an electrical engineer put us at ease. He is very knowledgeable about the emerging solar technologies as well the whole power industry; he worked in Ontario Hydro prior to New Dawn Energy. I did talk to number of installation companies prior to selecting New Dawn Energy and selected New Dawn Energy because of their competency, price was very competitive and they offered first class materials; their state of art technology solutions provide us with high return. New Dawn Energy providing us turn-key solutions, taking all the stress of dealing with different government agencies out of our hands. Their installers were efficient and experienced and had a great deal of respect for our privacy and our property. I have since recommended New Dawn Energy to my friends, neighbours and will confidently recommend to anyone. The financial returns based on New Dawn Energy projections are pretty accurate. In fact I am surprised to see not many people in Ontario are taking advantage of this government program. Overall we are very happy with their service, materials and professionalism and would recommend New Dawn Energy to anyone wanting a solar PV / MicroFit installation! read more