The engine light came on and the service department diagnosed some valve issues. The car has almost…read more100,000 miles on it so I was not surprised that something would need tended to on our 2016 Trax. The service person let me know that it would be two hours and the lunch hour before the repairs would be completed. I was surprised when he came back in just under 2 hours and said that the mechanic waited to take their lunch until my car was completed. I was amazed and the price was less than I would expect to pay elsewhere. I have always taken my cars for service here over the past 4 plus years I have lived here even though t is not the closest Chevy/GM dealer to me. It is because of service like this that I will continue to bring my vehicles back her to be serviced and they will get a nod for our next auto purchase.

In 2021, I was in a bad accident and unfortunately, my beloved 2008 Civic was totaled. With…read moremanufacturers shutting down during covid, it was rough finding a nice Honda with no accidents and a price that I could afford with the mileage I was looking for. I had a horrible experience with another dealership and started looking at other dealerships. That's where McElwain came into play! I was still pretty injured, so I couldn't come in until a few days later, but Tim made me feel at ease. He originally took my call about the Honda I saw online, and when I asked if it had a clean title, he not only texted me the answer, but a picture of the report. I planned on coming in the next day, but due to a change in plans, I was able to come that same day. He answered every text and informed me that he would tell me if the car had been sold, so we wouldn't drive up to find out then. He also let me know the policy on used cars due to how quickly they're moving right now- something that the guy at the other dealership never cared to do. As you can tell by now, I had a bitter taste in my mouth from my previous experience and expected every salesman to be the same. Tim was not. He went above and beyond, and every single person that we encountered was extremely friendly and eager to help. Tim was finishing up with another customer, so another guy pulled the car around. I didn't catch his name, but he was extremely friendly! Once Tim finished up, we took a test drive and all talked on the ride. Not once did I feel pressured into buying. Tim was so personable and laid back, and I got really good vibes from the business and atmosphere which made me purchase me awesome new Honda that day! He was straight forward with pricing and negotiation and it was such a painless process. Matt, the finance guy, was also super friendly and made the paperwork a breeze. He was so welcoming and never pressured me to purchase anything additional. I really appreciate that! For the first time in two weeks following my accident, I finally felt content. I miss my old civic like crazy, but I am so happy with how my experience went that I know I made the best choice by purchasing my car from McElwain. I drove away tonight no longer being afraid to drive and look forward to making great new memories in my new Honda.

I pass 3 salvage yards and drive an extra 35 minutes to come to brickyard. Fixing my vehicles or…read morescrap have always been happy when I leave good people good prices. Can't think of anywhere else to go in the tristate that can compare or id recommend over these guys.

Brickyard sold me a fender with a slight bend on the edge that wasn't obvious to the eye until…read moreinstalled on the vehicle. When I called to have the part returned they refused to refund me claiming that I was the one who bent the part. I really wanted to like this yard, however their customer service and lack of willingness to return a part that was damaged is unreasonable and results in a loss of business for me. Find another yard.

Mark Keene, wanted to let you know how pleased I was with you and your colleagues…read more Thank you for your professionalism, honesty and making me feel like you cared. When the time arises, I will be back. Thanks again for everything!

I stopped in yesterday to check out a pre-owned Ineos Grenadier that I saw online. I called the…read moredealership and was directed to Mark in sales, and asked if I could come up and take a look at it, and he said sure, and told me he would pull it out and park it in front of the dealership for me. When I arrived, the vehicle was right out front. Mark was very cool, he said they are a no-pressure dealership, and he handed me the key and gave me a printout of the CarFax, and asked me if I wanted to take it for a test drive. After putting on a license plate, I was able to take it for a solo test drive. Afterwards we chatted a little bit about pricing and such. It is a very unique model, and I am glad I was able to check it out. THANKS to Mark for a very professional experience . . . Cheers!

If there was an option for zero I would've put it. I went there because I have a code on my Truck…read moreand I also have a shutter when at 40- 45 mph and to get my transmission serviced because it's due. I scheduled an appointment two weeks ahead of time and then they literally repeated the code saying go back to me and say that it wasn't then you wasn't on like I knew like I didn't know that and didn't fix anything then refused to do the Transmission service because they said they don't recommend it even though I've had it done every time it's due and even if they were gonna do it, they didn't have time today which is ridiculous considering I had it scheduled in my service request but has audacity to charge me $100 but didn't fix anything and want me to reschedule my service like I don't have other things to do and didn't go out of my way to make this appointment and keep it. So $100 later I don't have my truck fixed. I still don't know anything more than I knew when I got there and I don't have my transmission fluid changed because they recommended against it and then didn't want to do it today because they did do it, which is ridiculous.

My name is Jason Floyd Vandegrift and the service here is the best! Never had any issues here.read more

Everyone is great here but very unorganized. If they would have someone at the door directing…read morepeople to where they need to go and if the people pulling the parts would grab the parts paper instead of walking by the papers looking to see if it's easy or not it would have been a lot better. Parts came in from Fedex and no one even knew that it was there.

Feezles don't provide prices up front, and after you finish pulling parts that overcharge…read moreapproximately 20% less than new. Which considering the work involved to remove your own parts, I feel this is a rip-off. I inquired why, and they stated that because of his employees, which, by the way, didn't help you remove parts.

I brought my car in due to squealing noise whilst driving. Brought it into the shop and all they…read moredid was look under the hood and say my drive belt was about to go and so they replaced my drive belt. After I said it sounded like it was coming from the back. They said the sound can echo or something like that so me not knowing much about cars I paid and left. Not even two days later the squealing was back. So I made an appointment at my dealership. It was my caliper. And due to driving it to work constantly it messed up my brakes and rotors. I feel if they would've just looked at my back tires like I asked they would've seen it and I could've saved 600 bucks to get new brakes and rotors. But really other than that I had a pleasant experience. They were all kind and they updated me in a timely manner.

Fantastic, quick, reliable service!! Fair price for great work. Would recommend to anyone!read more

The absolute ONLY place I will take my family's vehicles time and time again. I could give him 20…read morestars. My dad was good friends with the son, which is why I first brought my Lincoln in. He usually can tell me what's the issue when I describe what's going on. BEST REPAIR SHOP IN BUTLER HANDS DOWN. He communicates through every stage of the process for a small short fix or a big lengthy fix. CALL TODAY SAVE SMALL BUSINESSES THIS PLACE NEEDS TO BE AROUND FOR EVER. I live an hour away I will still come to town for this any day. Sincerely, Anna THANK YOU BOB

The owner is fair, professional and does excellent work. He is also very honest. I would recommend…read morethis business to anyone who is concerned about getting ripped off by unscrupulous mechanics trying to pad your bill. This guy is sociable and made my inspection and break pad installation a pleasurable experience

I headed up to Butler from Pittsburgh today to take my mother to her neurosurgeon. On the way my…read morecheck engine light went on and I knew, by the sound of it, my exhaust had been compromised. I recently had one of two flex pipes on my Passat recently repaired and my bet was the other. So after looking for a good exhaust shop previously, I remembered someone posting about a shop in Butler. On a lark, I called this shop to see if they had any time to take a look. He said to bring it down so I did. Awesome. My 78 year old mom and me sat on some seventies couches for about twenty minutes and the gentleman came back and talked a little about the flex pipe repair. This was about to be my second on this particular pipe. He said that a straight pipe was already put on and should save me this repair in the future. All for about a quarter of the price of my most recent repair. Unbelievably quick service and affordable. Great job!

I brought my vehicle in to have the exhaust fixed because the resonator was falling apart. They put…read morethe resonator on did a good job and got the resonator fairly cheap but the next time I took it to a shop when they put it up on the stand they saw that my catalytic converter was gone and a straight pipe had been put in its place. The shop was the only place I had taken it to since I bought it off the lot, when it had a catalytic converter. Since it had been months since I had taken my vehicle here I couldn't report it to the district attorneys office for theft but I wanted to let everybody know be very careful taking your vehicle to the shop because they stole my catalytic converter.