Unreliable service, rude staff , no thought of compensation for their mistakes. Brought two pieces of clothing, one suit coat and one jacket, on a Monday morning. Suit coat was suppose to be ready Wednesday, jacket Friday.
Arrived Thursday morning, suit coat hadn't arrived. Woman showed no concern about the late-ness.
I asked when , she said by 5:00.pm
I also needed to know if my jacket would be ready on Friday , the date posted on the ticket. Was assured it would be.
Suit coat was not there at 5:00. Delivery was late. Came Friday , coat had arrived but not the jacket. I was there when the delivery guy arrived.
5:45pm. Insisted that I needed that jacket by the next day (Saturday) , but was told there were no deliveries that day. I said I would go get it, didn't care if it was done or not . Leaving for Toronto on business Monday. All cleaning is done at their Mtl. north premises, and they are Closed Saturday. So I'm screwed.
The arrogant woman had no remorse or sympathy for me, which infuriated me.
Bottom line. I can understand that the front counter staff only work at that store, so the tardiness may fall on the cleaning facility. It seems this place has a terrible record, and the staff take the blunt of the complaints. And that may be the reason for their arrogance. TOO BAD. If you want to work for an incompetent owner who shows no respect for customers, get out.
Stay away from this place
They shafted me, and didn't think twice about it read more