I reserved an SUV online 4 weeks in advance of our vacation, pickup time was 8am on a Friday. The…read moreclerk called my phone as I was walking in to pick up the SUV to tell me they didn't have an SUV for me! They wanted me to take a truck instead, which didn't work for my needs at all. They tried to call around to find an SUV with no success. I was left with no SUV and very unsatisfied since we were leaving for vacation the next morning! I called the online customer service number and they escalated it to find me a vehicle and said I would receive a call when they found one. It's been 2 weeks and I still haven't received a phone call, nor do I want one now. I made my reservation a MONTH in advance, they should've planned ahead like I did.

Great experience here. Great communication! Recommend 10/10 5 stars…read more Had a rental through someone that hit my car and they handled the situation with grace and got me in a vehicle the next day.

The women on the other side of the phone was so rude, so unprofessional, I'll never, I mean never…read moregive them my business. I'll stick with a higher class rental company. You may be cheaper, but like they say you get what you pay for, I still thinking about stopping in to see who was so rude to me and tell her that in person Kelly I think that was her name.

Purchased a complete lemon here. The transmission went out about 3 weeks and a little over 1,000…read moremiles later. Of course it was outside the warranty period so they still charged some for a rebuilt tranny but would not give a new warranty on it. We're supposed to also fix a leak in the exhaust and replace a malfunctioning sensor, they did neither. Now looking for a new, more dependable vehicle, even though I have only owned this one for 6 months. Do not purchase from these crooks, I should have listened to all of the locals that warned me against it. If customers in the immediate area call you Crook Auto then you should probably take a good long look at your business practices! Paid waaaay too much cash for this money hog!

We bought a 2010 Ford Fusion in February 2015. It had a huge crack in the front bumper, and a bunch…read moreof dents all along the car. They said they would get a hold of us and fix those problems in about a month. We were patient, and waited 3 months before we finally contacted them. I called five times before I was able to talk to someone who works in the repair shop. I asked him when we could get the car in for them to fix it, and he told me in about a week. The time finally came, and we dropped off our car early in the morning (before they opened). It took them 3 days to fix those minor problems and we STILL have dents on our car. It's not worth the trouble of taking it back again. I'd never buy another car from here again.

What a disappointing experience. My father visited me in VA and was driving home to IL when his…read moretruck broke down. There weren't many options for rental cars in Cambridge OH but there were a few closer to Zanesville. Despite trying multiple phone numbers for this Budget location, I could never reach it, only the national Customer Service folks who I had a difficult time understanding and who were unable to transfer me to the store. I ended up using Expedia to book a car for my father at the price of $128. He then took a taxi (there's no Uber or Lyft) 55 miles to this Budget/Avis storefront, only to have an employee rudely say "Expedia guaranteed a car, we didn't, we don't have anything for you." I asked my father to put me on the line with the man, who I was hearing in the background, but he didn't; sadly, no one at the Budget/Avis store gave any concern to a 70-year old man who was now stranded in their shop. They were unwilling to offer any alterative or help. After more time spent on my computer and phone, we found him a car at the Columbus airport. Lesson learned - no more Budget/Avis business from our family.

I am not sure if I can adequately describe the superior service I received from the people at Avis…read morein Zanesville. My fiance and I were stuck in Athens OH with a broken down car and no rental places that were open. When my father reached Teresa, the owner of the branch in Zanesville, she offered to finish her workday and then drive the hour and a half between Zanesville and Athens to pick me up and bring me back in order to rent a car. When other rental companies say "we'll pick you up," I do not believe they mean it to the degree that this company took it. Please give this company your business, we need more people who are dedicated to providing quality service like Teresa and her branches of Avis Rent a Car.

ENTERPRISE DO BETTER!!!! 30mins before we were to leave on…read morevacation we were informed that we did not have a vehicle. How is that when you book 2 months in advance? The manager Mike Vonavenpura was absolutely rude and had a i don't care attitude. Teach your workers how to speak to others that are going to be caught off guard because they are expecting to get what they reserved! VERY DISAPPOINTED!!!!!!!!!!!!!!!!!!!

Booked a rental 6 months ago - leaving for vacation in less than 6 hours and they did not have our…read morecar. Rudy was rude and told us he couldn't do business with us because his boss said so! Called corporate and they just not care either because we still do not have a car! I recommend not renting from here ever!!!! This is NOT the first time this has happened to us but it will be h the last!!! These people need fired