I saw the Romanowskis for a knee replacement in December, 2019. Starting with the preparation…read moresession right through the surgery and physical therapy, every step was excellent. My knee replacement is now my good knee, and my former good knee is so bad I'm calling them to schedule a second replacement. After the first procedure, I was able to get back to hiking, walking my dog, trekking all around France, and playing with my grandkids. I will also tell you that I went through a stem cell procedure about 10 years ago for the current bad actor, so this is the end of the road.

Dr Romanowski is a superb, expert, orthopedic surgeon who does hundreds of knee/hip replacements…read moreyearly out of Kenmore Mercy Hospital- the highest rated joint replacement hospital in the buffalo area. I recently had my hip replaced by him, and the whole experience was run smoothly, cared for at every turn by his wonderful team. I couldn't be happier with my treatment, was kept informed about what to expect , the insurance paperwork was done correctly (the first time!!!). Dr. Romanowski and Dr. Cindy Romanowski check on you as you recover, to make sure everything is perfect, and all needs are met. I am SO grateful for their treatment.

I came for the first time for a pain in one of my toe joints that won't go away. I was seen by Dr…read more Pochatko and Aaron. Every staff member I came across during my visit was very kind and professional and personable. I felt like I was a regular patient here for years even though it was my first visit. Everything was done quickly. I checked in fast. Got to a room fast. Saw the doctor in minutes. Got X-rays done immediately. And no, nothing was an emergency. That's just how it went! We narrowed down my problem to being one of two things ... it was a little early to make a true call on it, especially when I don't remember ever injuring it, and he gave me a couple of suggestions of things I can do in the meantime while I wait a bit longer and see if the pain subsides. If I ever have to go back to this office, I'd be more than happy to! BTW, when my doctor referred me here, they actually reached out to ME FIRST, welcoming me to their office and eager to set up an appointment for me. Really wonderful to be seen and heard as a patient. If you're ever referred here, do not hesitate. You're in great hands!

We have been in & out of Northtown Orthopedics for years. Several different brakes and Carpal…read moreTunnel surgeries. This past visit was not the same as in past. The girls at desk seemed overworked or just annoyed. The PA was abrupt, loud and didn't introduce herself right away. It was a bit awkward. In past years we felt a strong staff, personable Medical Providers and never felt our consultation was rushed. We waited for a nurse to show my daughter how to properly put on her ankle brace, and after 30 minutes of feeling claustrophobic in room, we just left to check out. We had actually been in that room for over an hour.. The one girl at desk didn't apologize or offer help, she just said "their busy with Patients". My thought was, we've already waited 2 hours & we are a Paying Patient too. Something needs to change in the Medical world asap.

This was an interesting experience. In my mind I imagined a practice with perhaps 2-3 providers…read moreand support staff. I walked in to. find staff with clipboards walking all over the place like waitstaff at a busy restaurant . Then I saw the signs saying CHECK IN and also Check Out . A bit like the check-in desks at a busy airport. I was checked in quickly and directed to take a seat in the waiting area . It was like a scene I experienced in crowded doctor's office in India many years ago. There had to be 40 people in the waiting area , all holding their clip boards and paperwork . Staff , with the obligatory clip board , walking in calling the first name of the next patient . I thought , this will be my last visit to this place. I waited 45 minutes to see my provider , not unusual these days . Staff led me to the examining room and I was amazed to see TWENTY examining rooms , I got room 9 . Eventually the Physiatrist came in, no long wait . Introduced himself , failed to introduce the presumed scribe that came in with him. I got the sense I was being rushed and in a conveyor belt experience. The doc did seem to be skilled and I will return and see what visit two is like . At check-out I was taken care of by someone whose name tag said "Director of Operations". He was very pleasant and quick . Good to see he was on the front lines working with the grunts .

If I could leave no star I would. In 2022 I had a career ending injury that Dr Douglas diagnosed as…read morea meniscus tear. After surgery, I continued to have pain and so I was sent every 2 to 3 months for knee injections which never helped. I kept asking for imaging and was told it's just how my knee healed. After Douglas retired. I asked why I was never given the option for Moore imaging and his nurse practitioner sent me for imaging. It turns out I needed a complete knee replacement so I did had Dr.Hlubik do my knee replacement. Days later, I went back to get my stitches out, and my leg was on fire. It hurts so bad . I was told it was normal . I told his PA Nolan I was going to the emergency room for imaging when I left the office . A half an hour later he called me to tell me to go to Windsong to get an ultrasound . Had to be poured on blood thinners because there were too large blood clots in my leg. From that point on I was completely forgotten about for a month. I kept calling and messaging my patient portal asking for physical therapy and nobody answered the patient portal and the women that answered the telephone would tell me there was never an authorization for PT. Finally my insurance company sent me the pre-op that was dated April 2025.! The same day the operation was authorized. Finally in August I was allowed to go to physical therapy. I got apologies up and down from a patient's advocate, and then Dr. Hlubik called me to apologize. I don't blame him entirely because it's his team that let me down.. I will forever beyond blood thinners because the blood clots are still in my leg. I was never able to return to my career for New York State.. which affected my retirement. And I don't know if anyone has checked lately but blood thinners run about $300 a month.. in case anyone's wondering I've had quite a few surgeries and never developed a blood clot and I was a very healthy 52 year-old woman when they started. Thanks for ruining my life and my career Excelsior orthopedics. I am searching for an attorney.

So I had a very simple slip that caused a very major broken leg the day before I was flying out for…read morevacation. Well it's just been that kind of year. I was admitted to ECMC and my surgeon was Dr Mutty. It was a Saturday and I wasn't going to have it repaired till Monday. Monday came quickly and I was taken for repairs after meeting with Dr Mutty again. He explained that there would be two plates needed one on each side of the leg and all that went with that signed my leg and I would see him on the other side. The surgery went well and indeed he came to check on me and explained everything that had transpired and I had post op appointments to see him in about 3 weeks back at ECMC. Every detail of my care and needs was set up before I was released. About four weeks later I saw him again and had the hard cast removed and and the staples and stitches removed. And tape put across the surgical sites. Then I was fitted with a boot and given instructions about not putting any weight on it and another follow up appointment. I had home physical therapy as well. By my appointment in November I was free of the boot and had crutches and compression socks. Each and every appointment the staff at Dr Mutty's office were absolutely wonderful. They were friendly and helpful. In his office and in X-ray. Dr Mutty was comforting when I thought I would never be able to walk normally again and reassured me that I was on track in my healing and he was absolutely correct. Now I'm almost embarrassed to say that I've been through this before on my other leg about 9 years ago. It wasn't as bad a break but I felt very comfortable using UB Orthopaedics again because I knew they did good work. They have their own Physical Therapy departments. One is in ECMC and one is on Harlem rd in the high office building across the road from Chucky Cheese. I would highly recommend them if you break a bone and the ambulance driver asks you which hospital you want to go to. ECMC and UB Orthopaedics surgeons.

Long call wait time, rude receptionist. I finally gave up without making an appointment.read more

I've been coming here for physical therapy and had my surgery performed by Dr. Parentis who is one…read moreof the two doctors of the practice. My experience with both has been extremely positive. The only negative was working with one of the PAs, Matt. He made me feel rushed and he didn't seem as attentive. Everything else has been so good that I still had to give a 5 star review. The doctor and the PTs have been so friendly and caring. I've felt confident and assured through the entire process. Jim, the head PT is also very kind and likes to joke around which I think is helpful in the unfortunate circumstances when you're in need of PT.

Dr.Parentis and associates cut two toes off a patient. Then amputated his leg twice…read more Please investigate this character before you consider having any type of care. The patient won a lawsuit against him of 9.1 million dollars. Look up your provider before they do this to you.

This Thank You Thursday goes out to the STAFF at Dr Mutty's office and at the X-ray department…read more Often , actually almost always people in service industries of any kind are the most unsung heroes on a daily bases. Everyday people come in impatient and not conscious that they aren't the only person in need of help, not understanding how the system works, not realizing that the staff members are in the process of helping someone who was there before they arrived. They only see a staff member standing not behind their desk talking to someone and assume they aren't working. Then as other patients in the waiting room, you get to hear their whole assessment and opinion of the quality of work or lack there of the staff member who is in fact working very hard helping someone else. And when the staff member returns to their window to assist that person, they are as cheerful and helpful as if they never heard any of the clients opinions. This happens everyday all day and everywhere where people are helping other people. To say that they deserve a big huge thank you for your eternal kindness and patience is an understatement. On behalf of all of the other people who see how hard you work and how under appreciated you are, I thank you. You have all been consistently cheerful and helpful each and every time I have come there. So on this Thank You Thursday and every other day , know that you are in fact appreciated.

My experience with my orthopedic doctor was very positive…read more My complaint is with the office staff. I recently moved to another state and needed my records for a new ortho doc. Three requests were needed, a follow up call today was disconnected three times trying to reach med records. I appealed to a woman who answered the phone regarding my frustration with the run around and was told "you will not get any help unless you change your tone". I should have said you are not my mother and I am not a child and do not speak to me in that tone. Trying to reach the office manager would be futile, as she wouldn't return the call.

I feel beyond fortunate for Dr Capicotto and his team- I was worried I'd never be pain free or…read moremobile again - he and his entire staff put me at ease and allowed me to live my life again- from sports and athletics to working in the garden. Grateful is an understatement!!

Dr. Capicotto and his staff were very challenging to deal with, and I am appalled that a doctor…read morewould refuse to fill out necessary medical documents for a disabled veteran because he resented that the government required them to be submitted annually. Several of our phone calls went unreturned, and Carla, the office staff member with whom I spoke the most frequently, was dismissive, condescending, and evasive. No one should be treated that way.

Came in for my two year knee replacement follow up! Two years later and I still love coming here…read more The whole facility of orthos are wonderful, big shout out to Dr Mack and his staff who performed my surgeries! Also have to shout out Dr. Karpie who also helped me through my knee issues! Don't think you will find a bad doctor here or physical therapist, but I can personally recommend the two above! If looking for great orthos, I definitely start here at Trinity. I would of gave five stars BUT I do hate there check out procedures. When done with your appointment you have to come back out and get back in line with people checking in and wait again to schedule appointment and check out. I complain about this every time, maybe one of these days they will change it. Hahaha

Dr. Brown is amazing! His credentials can't be beat, and he explains everything in detail for you…read moreregarding your injury. His office is comfortable and welcoming, and the office staff is amazing. Would recommend 100%!

Do not go to this doctor for workers comp, I went to him one time for my knee which had already…read morebeen added to my claim by the courts. He then went out of his way to write a report to get my knee removed from the claim . And he was supposed to be my doctor helping me get better. He then says to me mockingly a knee brace might help but I don't know who is going to pay for it. Clearly there is some kind of fraud going on here , when your own doctor goes out of his way so you can't get the help you need.

Dr.Rauh was extremely respectful, kind and curious during my father's surgery. He took his time…read morebefore the surgery began to tell me personally that my dad was in good care, and that he wont be done until he is satisfied. (Plus the waiting room is pretty comfortable)

One stop shopping, check in get MRI,x-rays, PT, surgery,check ups, pay bill check out set up apptread more

how can you be on hold for 2 hours and never get a call back I just dont beleive these offices…read moredont have more then one person answering a phone