The agent/ receptionist Jeanette at aarco car insurance company is the best. She has a friendly,…read morepatient, professional demeanor she knows your name, and always make me feel that whatever you are there for is of the utmost importance. In my book she is a 10

Clearly the individual leaving the one and only review for this company must be an employee…read more I called this company while doing comparable shopping for insurance quotes and received none of the professionalism listed above. What I did receive was rudeness. The first time I called the guy that answered the phone stated that he could not hear me and simply hung up. Even though I thought this was rude, I gave the benefit of the doubt and called back. When the same guy answered, I advised that I was calling to get an insurance quote and he actually stated, "Maybe you should try calling back later, everyone here in the office is to busy right now for that." I actually laughed, thanked him and moved on with my search. I'm writing this review for other customers to save them the time in calling this company. Clearly, this guy showed no concern with acquiring a potential customer-maybe in his opinion, they have all they need right now. I can only imagine how they treat the customers that they already have. The terribly sad part in this is that most of the time management has no clue that they have employees that treat customers this way and only come to work for a check and could truly care less about providing stellar customer service or retaining customers for their employer. I suggest management seeks out better employee's or more customer service training. While their prices may be lower than another insurance agency, I'm sure I'm not the only one who would appreciate great customer service in addition to low prices. Potential customers, please know that this seems to be a case of, "You get what you pay for."

Mike and his staff are great to work with. Clear, concise, and we feel like family whenever we talk…read moreto someone in his office. Can't recommend them enough!

Mike Pullen and his staff have helped us many times over. I have been with them for over 20 years…read more Just recently, Lynn@statefarm was extremally helpful and went over and beyond with our home owner insurance. Just great customer service.

These folks are the best. Remarkably responsive, no BS. They just find the best rate for you.read more

Joanne goes above and beyond in providing top notch service. I can contact her at anytime and…read morereceive a quick response. I always know I can count on a prompt and helpful answer.

We had been with another insurance company for many many years, but their increases were too much…read morefor us to handle. So I started to investigate prices at other insurance companies. I compared prices from 4 companies & each was far cheaper than our current company, but State Farm was by far the most reasonable. Carmella worked with us on getting quotes for our 4 different policies. We had a conference call with Carmella & Neal & Neal explained each line item to us. We were happy with the write up & decided to ask State Farm to provide the insurances. Going forward we hope the same support will be provided after the sale as was experienced before we signed on.

Extremely disappointing customer service. I made a very simple request: a letter confirming how…read morelong I was a customer of this agency, since my current agent only has access to this year's records. What should have been a quick and straightforward request has been made unnecessarily difficult and frustrating. I am not asking for anything complicated--just basic confirmation of my history with the agency. It is very disappointing that instead of simply providing the requested documentation, I have had to go back and forth over something that should be easy to resolve. Based on this experience, I am very dissatisfied with the level of customer service and would not recommend this agency. Also, for clarification, my name is Rosa, not Maria, in case Nealo would like to respond to my message.

Great agent, great service, great coverage. We couldn't be happier with the service we get from…read moreBrad. Knowledgeable and courteous!

I was with State Farm for over 20 years. When my agent retired and sold his business, I went…read morelooking and was glad to have found Brad. He was able to save us a lot on home owner's and auto insurance as well as suggest changes to our policies. When my kid was in an minor accident, he called Brad and got the straight scoop, straight away. Brad's the guy you want to work with because he will work for you.

Terrible experience with Karstens. Used them for a year for multiple insurances for our company and…read moreKarstens made so many mistakes, cost us money, wasted our time. Pretended to take responsibility but never made things right. Avoid Bernie and his team in San Antonio.

This has been one of the most frustrating experiences. I was sold an auto policy and Karsten's…read morefinancial entered my information incorrectly on my policy. Now that a claim has been made, it is BEYOND a nightmare. I need this resolved ASAP. Communication is shotty and I need you to stand behind your customers. Companies have error and omission insurance for situations like this. This error is not the customer's fault, but YOUR company. Both the VIN and make & model were incorrect and had no connection to me whatsoever. I purchased insurance from you and trusted your company. Now I need to file a claim and I feel I've been frauded. (Bernie Lopez is the agent who sold the policy). I need this resolved ASAP. Customer- Aaron Walker

I've been a customer of State Farm for at least a decade. I originally had homeowners and car…read moreinsurance with them. Once I got married, my husband and I decided to use them for all of our insurance needs. This particular office is absolutely amazing. I have never had a bad experience. I've consistently received amazing service. Not once have we ever had anything go wrong with our insurance or ever felt as if our rates are too high. My husband occasionally checks the rates of other companies and he always confirms what I already know. State Farm is the best company for us and I have no intention on switching companies in the near future.

Everyone is so amazing. They go above and beyond to help you. They know my family personally and…read morehave help all of us out. If your looking for great insurance and very high quality service please come here.

I've had State Farm for over 40 years, and my rates keep rising, despite no claims in the last 4…read moreyears (and no home claims ever). So, I did something new -- and I got a recommendation from a person on Nextdoor to try John Marino. He's fast on quotes, smart, and he got me a new quote from Erie Insurance on my home, 2 cars, and I even added a personal liability insurance --all this and still less expensive than SF. I'm still amazed at how I added more coverages and am still under the cost of my previous policies (plus added liability). Erie is rated A+ on AM Best -- but they don't have the big advertising budget of other insurances and they only insure in 11 states. So, if you, like me, need an insurance genius to help you figure out your insurance, John is your person! I have to say that if I had apples to apples my insurance, I would have saved $900 but I still saved $400, while adding a ton of extra cool riders to my home & auto and adding the umbrella policy. John Marino also sells other insurances. Try him out! I went through around 4 insurance agents, before I got the recommendation to his company. Save yourself some time, and just go to John Marino now for a quote!