Bought 2 pairs of glasses...eyeglasses and a pair of sunglasses, totaling $1749.00, The timeframe to receive was 10 to 14 days. At 14 days, I went into the store and the glasses were in. Upon fitting and adjusting the eyeglass frames, one of the arms broke in half. The sunglasses had the wrong tint. The salesclerk told me I could take the sunglasses home and wear them until the new lenses came in. She said she was putting a rush on the order. After 2 weeks, neither the new frames or the lenses had arrived. Upon examining the frames of the sunglasses, I became aware that they were not the colour that I ordered. I tried on, ordered, and paid for black. What they sent was tortoise shell with a bit of black. So, wrong tints and wrong lenses. After all of this, they said that the eyeglass frames are on back order. I paid by debit, which is instant payment. I was informed that if I wanted a refund, it would have to be by cheque. Of course, the bank will put a hold on their cheque of probably 2 weeks. So, they have had my $1749.00 for over a month, and I have nothing. Furthermore, I will have to wait another couple of weeks for their cheque to clear. Purchasers beware. I expected better from this retailer. Disgraceful customer service. Completely lost confidence in this retailer and their supplier. Disgraceful.
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