I saw most of reviews which most people had terrible experiences. But I was lucky to be taken in…read moreearlier despite having an appointment at 9am. They open exactly at 830am. They advise to check in on your phone with confirmation number once outside the door. The worker who helped me said that most times the people don't have current address where the SSN card be can mailed to and correct documents. I got receipt of my application, instructions in case my card doesn't come in 2 weeks, number to call. Card came in within 2 week mark so I can begin my next steps to changing my last name. Much appreciation to the staff for making my first trip to SSA building a successful one.

Just wanted to share my experience…read more 1. Call the local number ahead of time. The 1-800 number is a trap, you wait for over 1 hour on hold, and then they can't help you anyways. The local folks know exactly what can be done (their services have been scaled back because of budget cuts), and if you need an appointment or a walk in is okay. If an appointment, might be ~6 weeks out because of backlog, be prepared. 2. 4 separate people will ask you why you're visiting, be super clear in what you need + if you have an appointment or were told you didn't have to make one. 3. Listen carefully for the numbers being called. Their PA system is super mid, and depending on who is calling the number from what window, it might not be clear. Lol everyone in the waiting room banded together to try discern what's being said. "You got that ticket number?" "Think it was this, who caught the window number?" 4. The employees are short staffed, but very empathetic + helpful. You just have to work together with them, have your id + documents ready for when it's your turn and they ask for stuff. Thanks to the guy that helped me (think AF vet?), got what I needed to file taxes for my mom who recently passed.

My biometrics appointment went well and fast people there were nice and accomodating…read moreI think it only took me 10 mins to finish

No signs outside to know it is USCIS building, had to ask around. Other people were lost tooread more

What a farce. Do not go here super sketch.. seriously. Apparently there are two precheck websites…read moreone where you choose your time and another where they assign you a time. In this case bfs forced assigned time was Saturday at 820 and I'm thinking no government works on a Saturday this must be a scam..but it said they open at 830 on Saturdays on yelp it kinda looked legit. Anyway when I drop him off the doors are locked and there are a bunch of people some from Ewa beach that are here for the same thing. At 9 am the door to the building is still locked while people are still lining up others left in disgust. I asked a lady who was going into the building if tsa is even located in there she said there's a sign on the door you can call. Then she looked and said nope they took it down. Mind you this is a real location, but the one on richards st (1 block away) is way better, I was in and out in 15. There are also locations in Office Depot/max. Some guy in line said he came last week and after two hours they told him computers slow come back next week, only to stand in line to an unopened building. One guy had the phone number to the office and no one answered. It's now Monday and I wonder how long did they wait only to have to go back home. What could they do better? Not make Saturday appointments if the office is closed. If they are open but no one is showing let the hoard of people know versus letting them wait outside for hours. Communicate if computers slow after 15 minutes tell everyone it's up to them if they want to stay but it's slow. Check if the first website that turns up is legit or if there's a glitch with doling out Saturday appointments vs choosing, cuz why is it you can choose a time on the second site listing? Something is def amiss.

My wife has a 8:50 appointment. Arrived at 8:30 checked in and still are waiting at 10:12. Will…read moreupdate when she's done.

GO ANYWHERE ELSE!!!!! I was coming to this building for finger printing and walked to the back of…read morethe building (my first mistake) i was on the phone with my mother and got yelled at by this man looking to be in his late 40s early 50s for being in the wrong spot. i then walked around the building where a security guard was in which she told me to go to the second level i walked up the stairs and knew this is not where im supposed to be. this same guy who had earlier yelled at me came up and chased me down telling me im not in the wrong spot and that i need to leave right now. i told him it wasnt my fault and that the security lady told me to go upstairs he kept telling me to leave. i ask to use the bathroom and he tells me no. i then am done with my appointment and walking back to the bus and this guy stops me on the street to say that there's robbers everywhere and i needed to look at the maps and find out the right spot. mind you im a 19 year old college kid. very bad way to start the day and very disappointed with the staff here

One of my housemates got food stamps and I was like eff it I should try and apply. I think I make…read moretoo much money, but I'm single and I go to school full-time so I thought why not. I came here a couple times so far parking is good they have their own lot. The first time I came, I came to pick up my app that was around 2pm and the facility looked really packed inside about 20+ people in there. So I suggest coming early if anything. The second time I came to submit my application and schedule an interview or wait for an interview they were all out on an all staff meeting so they were out from the morning until 1pm and they had multiple signs hanging stating so. So I just ended up dropping off my app. The third time I came and it was in the morning around 9am, it wasn't that packed maybe like 6 people, but I think I just got blessed. I did my interview that day as well. They give you a counselor and they look through all your documents you must have: - valid id - either of these 3 types of identification: ss card, passport, birth certificate - filled out application - pay stubs for the past 3 pay periods - bank statements of current bank info - electric/water bills if you have any - letter from your current landlord It was relatively fast and I was in and out within an hour. At the end I waited outside in the waiting area while they issued me a ebt card. I only applied for food stamps but you can also apply for financial assistance, I think that process might be longer. They informed me that in a week or so I should receive a letter in the mail stating if I'm eligible or not for ebt and if I am it will state the amount. Haven't gotten any letter yet, but I am very intrigued to see if I qualify or not. LOL

I been to several different municipalities in the country. I loved C&C of Honolulu after few…read morevacation trips. Me and my partner officially called Honolulu our home as we moved to Waikiki in the turn of the century. We were able to afford a condo in a mid-rise building, then moved to a plantation-style house. Not fancy but sufficient and convenient to the beach and downtown (except met a slumlord). Back then, everything was within reach. I loved the cultures and atmosphere. The only thing we complained the most was the cost of necessities. Well, that was one of the reasons we moved to Texas because we ran out of money. Bottom line is... don't try to live in Honolulu poor. You would need at least a million dollars to live comfortably back then 25 years ago. Not sure how much it is now today.

After dedicating my life to military law enforcement and breaking barriers as the only African…read moreAmerican--and often the first employee--in every company I've worked for, coming back to the US after 24 years was supposed to mean progress. But in Hawaii, I found the same rotten mindset festering beneath the surface. Despite being treated warmly by many locals, I've faced the sting of prejudice from those who should understand us best: black officers who still, shockingly, demean us like slaves or dumbed-down caricatures. I encountered an officer who, completely unaware of my financial acumen, extensive law enforcement experience, and military service, had the nerve to act as if he was the sole guardian of the law. That moment wasn't just a slap in the face--it was a brutal reminder that despite decades of sacrifice and achievement, some of these outdated attitudes are still embedded in our institutions. It's infuriating to realize that after all this time, real change remains painfully out of reach. I'm left questioning where I belong, and the thought of returning to Japan--a place where, at least then, I felt my value was recognized--now seems like a potential path to hope. The fight against this injustice is personal, and it burns with a fury that demands not just acknowledgment, but a radical shift in how we are seen and treated.

We move from a different country and within one year we had all types of funny and learning…read moreexperiences!! We had kind of mixed experience from HPD First when we moved we had no idea that hawaii is a place for the homeless. We thought okay this is a very rich country, so there should be no crime!! We are wrong!! Some one stole our notebook, laptop paychecks! Even with the footages of the crime they couldn't do any thing. The detective did not informed us anything later or not gave any update and become a cold case. The good experience with HPD was someone hit our car and run. Although it's not a major accident. They took our case seriously and take necessary steps. Overall a mixed experience. There are so many room for the improvement.

See something???? Don't bother calling HPD. They won't help even if their job is to serve and…read moreprotect or even keep the peace. They will lecture you and tell you to look the other way and walk away. They make you feel like you committed a crime. That's basically what happened. While this cop is lecturing me the guy walked away. The cop said to blame it on the Prosecutor Office. He said he's not doing anything because the Prosecutor office would throw it out, even if a crime was committed. So HPD only want crimes with blood or money, even that is questionalbe, otherwise the cop said he won't waste his time. HPD doesn't need more cops. Mayor B should shoud mind his own.

Poor rating due to Covid. Normally you are able to pick up a birth certificate expeditiously…read more Currently NO WALK-INS. All orders must be placed online and will be mailed. According to site processing time is 96 days!!!!

Cyndy's Bottom Line: Submit your request for a birth certificate online:…read more https://vitrec.ehawaii.gov/ Operating hours: Mon-Fri, 7:45am to 2:30pm Cyndy TIP: Submit & pay online, stand in pre-paid pick up(s) line. Entrance door to RM 103 is on the left facing the building. *Paid parking lot *Pay at parking machine and put your ticket on the dashboard *Cost for a birth certificate:$12.50 *Take a number if you completed/submitted an online request with payment in cash. Take a seat until your number is called. OR *Stand in pre-paid line if you completed/submitted an online request and made payment online by credit card. *Be very nice to clerks!

It's pretty ghetto, and my PD didn't know much about my case, but I got a quick appointment with…read moreminimal wait time. Helpful tip is they are located upstairs of the building.

I had an appointment with C.G. Its located at the Nimitz Center (Ewa Side) on the 2nd floor. It was…read morenot busy at all. My appointment was at 2:00pm and I think I barely made it due to the busy City Bus. Arrived at 1:58pm. The ladies at the reception were nice. You have to fill out a simple application (name, contact info, income info, etc, etc). After I was done, C.G. came out to greet me and we reviewed my case and explained in detail what we can do and what will (can/might) happen. She was very kind, helpful, and caring. Honestly I was terrified until I went over the case with her and was able to sleep after that. She will give you her contact number, court date, and location. Although you can attend the court trial via Zoom, she did mention its better to be in person. If they seem busy, its probably because they are bombarded with a lot misdemeanor cases. Just imagine how much cases they have just from Waikiki due to the "Safe & Sound" bill. Good Luck Everyone.

The voice help line SUCKED so much they need to do better on more options or even speaking to a…read morelive representative. I called at least 15 to go thru all options and still no help. I just need to find my son

This is the largest prison in the whole state of Hawaii, it holds a capacity of 180 pretrial…read moredetainees and sentenced felons. It is a great place to work, if are cut out for it. Visiting hours for the incarcerated is not good due to shortage of staff, best to schedule during work week, and not weekends.