I contacted Needle & Cuda seeking legal help for a serious and urgent matter specifically because the firm handles domestic violence cases. I was honestly appalled by how I was treated, particularly by an intake staff member named Allison.
I was initially told twice that someone would call me back, and no one ever did. When I called a third time, I spoke with Allison and she told me the reason she didn't return either call was because their "system was messed up because of the snow."
I explained my situation and, toward the end of the call, mentioned that my prior attorney was requiring me to sign an appearance form before returning my retainer. I told her I was seeking legal advice about how to handle this because I didn't know whether I should sign the form or whether new counsel would file their own appearance. I made it clear that this was something I intended to discuss during the paid consultation, which I understood would cost between $650 and $1,300.
Allison responded in a rude and dismissive tone: "We don't do that. Get your retainer back and then we'll schedule a consultation." I explained that I did not need my previous retainer returned in order to retain the firm and that I was prepared to pay their $25,000 retainer if I decided to move forward after the consultation. She then said she would call or email me to schedule it.
I waited a couple of days and never heard back. Because I urgently needed legal assistance, I called Needle & Cuda again. During that call, I was told the firm likely could not take me as a client "because of the retainer issue," even though I had already clarified that I was prepared to pay their retainer. Despite reiterating that, I was told to call back later to schedule the consultation instead of simply scheduling it while I was already on the phone.
When I followed those instructions and called back later that day, someone answered the phone and immediately hung up on me. I waited to see if it was a mistake and called back a few minutes later, but the phone just rang with no answer.
The entire interaction was extremely disrespectful and unprofessional, especially given the seriousness of a domestic violence-related custody matter. Respectful communication during intake should be the bare minimum, and I do not understand why I was given the runaround instead of a clear answer.
I cannot speak for the attorneys themselves, but based on my experience with the intake staff, I would strongly recommend looking elsewhere if you are seeking responsiveness, professionalism, or even basic courtesy.
If this experience does not reflect how Needle & Cuda intends to treat potential clients in serious legal situations, I hope the partners review how intake calls are being handled. read more