Extremely Unprofessional Response to a Customer Concern…read more I took my vehicle to this shop on August 5, 2026, for an A/C compressor replacement. Afterward, I noticed issues with my vehicle, including damage around the wheel-well area and a problem with the fog light, so I contacted the shop to ask what happened and requested that the matter be addressed. Instead of simply inspecting the vehicle and professionally discussing my concerns, I was initially told that they "never went under" my vehicle or did anything to the front of it, despite having replaced the A/C compressor. I told them I wanted to discuss the situation and, for documentation purposes, intended to record our phone conversation. They said they did not consent to being recorded--but then immediately told me that all of their own phone calls and in-person conversations at the office are recorded. What bothered me most was how quickly the conversation became personal. Rather than keeping the discussion about my vehicle, the company representative told me that I "obviously have an anger problem," suggested I "call a psychiatrist and/or a pastor," said they would "pray for" me, and then told me never to call, text, or contact them again. That is an incredibly inappropriate way for a business to respond to a customer questioning the condition of their vehicle after repairs. I was not asking for anything unreasonable. I wanted the vehicle inspected, an explanation of what occurred, and an opportunity to resolve the issue. In fact, they initially said that if the fog-light issue was caused by them, they would make it right. Unfortunately, the conversation deteriorated into personal insults instead of customer service. Whether or not the shop ultimately believes it caused the damage, there is no excuse for speaking to a paying customer this way. I have screenshots of the entire conversation and would strongly recommend that anyone considering this shop document the condition of their vehicle before and after service and keep all communications in writing. One star based primarily on the way my concern was handled and the completely unprofessional communication that followed.

Quick response, polite communication, affordable price and open availability. They offered the job…read moreI needed and also showed me the things I would need soon.

I had a branch stuck up under my car and they removed it fast and free of charge! The woman at the…read morecounter and the man who removed the branch were both so kind, and I know where I will be going if I am ever in need a car mechanic here in Valdosta! Thank you guys!

I usually do my own repairs, but had a warranty. I'm very picky about looking over the repair after…read moreit's done. My repair was done very professionally and I've put a couple thousand miles on my vehicle since then with no problems surfacing. I would highly recommend Ray's Automotive.

Let me add My Story about A&M..Late last year I took my 2015 MKT to them due a mechanical…read moreissue..The Original Diagnosis was a repair which would cost more that a $1000 dollars..I left the car over nite..The following day I received a call my car was ready..Upon arriving at the business to pay the Bill , I was presented with an Invoice for less than $300 dollars..I was informed that all that was actually needed was some bolts tightened or torqued..I had actually prepaid for the needed part's for the repair..They actually Saved me money..No New Part's Necessary..That is what I call "Honesty" There are some businesses who would've still did the repairs for the money and Not Care about The Customer..My deposit was Refunded as promised..To this very Day I'll always Trust both my car's with A & M because of their Honesty and Customer Friendly Approach..Again this is JMO..

We were traveling from Michigan to Florida it was 930 pm the night before Thanksgiving. We had a…read moretire blow out on I-75 on our 5th wheel. we called them for a tow to a tire shop we did not have any idea they had tires there as we blew a tire just 2 hrs before this and put the spare on that one. (What a day) The tow truck driver came out with a tire changed it and we could get on our way. The cost was high $606.00 and only took him 40 min. but at least we could be on our way. Thank you for the great job.

My service request was that I wanted to see what the noise was coming from my front wheels. It…read moreturned out that my bearings needed to be greased. They did it for free. Value was wonderful! Their service was very friendly and knowledgeable. I would recommend! I'm going to get my back brakes fixed there soon.

Came by to get a price on tires. Was shocked on the price markup they charge. Discount tire beats…read morethem hands down and offers financing just as if not better then R&R tire without the big price tag.

Had a little extra time before I was due at an appointment, was needing an oil change desperately…read more Decided to run in and see if I could get my oil changed in a timely manner . The Gentleman, I think his name was Ellis, was very helpful and friendly. They went the extra mile, I felt. I left in not much time at all, with a complete inspection and oil change. Would highly recommend! Oh and the Gentleman who explained what they done and about the inspection was awesome as well I think his name was Larry.

I was in town visiting family form Orlando and needed and oil change. Took my car In Friday morning…read morefor the service and had my tires checked and was in and out very Quickly ,Amazing Deal for the price . Very professional & great front of house customer service. Definitely recommend them and will use when I am back visiting if I need them .

Their honesty and integrity our second to none. Mr. Copeland was very honest and I was treated…read morelike a real person not a number.

Our mini-van broke down late Wednesday afternoon on I75 south of Valdosta with a transmission…read moreproblem that left us on the side of the road. The start of what I expected to be a very bad experience. We were referred to Earl Copeland by our mechanic in Marietta, GA. I spoke with Mr. Copeland as he was closing and we had our van towed there. The next morning Mr. Copeland was there early and he, Dex and George got the van into a bay and they looked at it right away. George and Dex diagnosed and solved the problem and got us back on the road in a fraction of the time I expected and at a fraction of the cost I was fearing. Earl and his mechanics are very competent, professional and kind. What could have been a bad experience turned out to be a pleasant one that I will not soon forget. I would recommend this group to anyone without reservation. The next morning, Mr. Copeland called me to make sure we had gotten home OK. You don't run into people this good every day (unfortunately), I have learned to cherish it when I do. Thank you Earl, George & Dex!

2016 The water pump…read morebroke on my BMW X5 so I took it to Pete's. They repaired the water pump, fan clutch and replaced my serpentine belt in under 3 hours (on a Friday) AND only charged me $200!! I'm so pleased with the end result and the customer service was awesome!! I recommend this ship to anyone looking for professional service and excellent repair work.

After problematic repairs several years ago (I had to return multiple times when the problem wasn't…read moreresolved) I went back to check out the new showroom and get an oil change. I scheduled it, not a walk in. For over an hour I was trapped listening to an employee swiping through very loud, very annoying, click-bait videos on full blast volume. Eventually I was told that an oil change usually takes about 2.5 hours. Also, it cost over $200 for that oil change.

Honesty, quality work at a great price! Mr. Thomas went above and beyond to help me find the a new…read morerim The best!

Our '02 Sequoia broke down traveling from St. Augustine, FL to Columbus, GA. Despite being very…read morebusy, Donnie went out of his way to help us and quickly diagnosed the issue and got us back on the road in less than an hour for an amazing price! We are so thankful and we wish there were more Donnie's in the world!!!

Genuine folks who get the job done and get it done right. We were traveling and had car trouble…read more(100 degress, in GA with no AC!). They were able to get parts quickly, and get us back on the road. They went above and beyond to make sure we were taken care of. If I lived in Valdosta I would take my car there for all of its service!

From the owner: Over 38 years serving Valdosta.read more

Someone at the South Georgia Medical Center parking garage damaged my right fender, scraping off…read morethe paint. I was referred to Crash Collision Auto body in Valdosta, GA; I decided to get an estimate. I wore my hospital scrubs stupidly, and my estimate was $1345. I knew that the price quote was overpriced. I returned to Yelp, looked for another auto body shop, and found Deloach Body Works. I met with Steve, a delightful gentleman who quoted $744.50 on Friday, October 25. He said the job would be completed by Tuesday, October 28, at 3:00 p.m. They wore spot-on, with the vehicle ready, and even washed the car; Deloach did a magnificent job, and I highly recommend them.

Great work and they kept me informed of the progress on my car. Highly recommend using Deloach…read moreBody Works if you want quality work and to be kept up to date on the progress of the work on your car! - George