Never, I repeat NEVER, rent from these crooks. In the past…read more3 months, my bedroom ceiling leaked into my dresser, soaking all my clothes; my roommates bedroom ceiling has leaked as well. Our bathroom sink has been clogged for a WEEK (had the same problem this time last year), we've gone through an entire container of draino and have snaked the drain repeatedly. My bedroom window has been SHATTERED (due to extreme wind) since Thanksgiving and no one has even tried to come fix it. My bedroom is literally 30 degrees right now and this company does not care at all. We've called repeatedly and have only been contacted once through a text about "temporary solutions" about a week after we initially called. They still haven't even implemented these fixes. Our building is severely outdated. The fire alarm in the stairwell is covered with cobwebs and isn't even functional. The basement apartment doesn't even have egress windows. This property is an atrocity and Century 21 Midlands' negligence for their tenants well being is criminal.

Showed up 10 minutes early for the viewing, had to wait until well after the appointment was…read morescheduled to begin. The receptionist called the person who we had the appointment with, Alexis, she finally showed up at their office. She did not introduce herself or apologize for being late. When we went to the apartment, it was filthy, smelling of smoke and animals. She stood by the entry door and we had to show ourselves around what I would call an unlivable dump, there was cat feces on the floor, mold in the sink. We did not stick around to see what else. The sidewalks were icey and snow covered. We stood in the cold while she described the details of the apartment in a monotone voice. She never smiled or was pleasant in any way. I have since compared experiences with friends and coworkers who have dealt with her; and they have all had similar or worse experience. I would never recommend her and her company to my worst enemy!

My wife and I stuffed a 10x10 unit in the environmentally controlled building that is part of…read moreUniversity Self-storage, a Downing Company business on Highway 30 in east Kearney, NE. The unit was clean when we started, and remained so for the months we had to store. Because we were moving quickly and did not want to miss the check returning our unused time and deposit, they agreed to let us know when it was ready after we had surrendered our key. They did, and we are pleased. The security of the site is excellent, and really the only complaint is the mess of dead bugs in the halls from time to time due to their continually treatment to control them. Highly recommend these storage units. Management is on-site, so things are tended to as they need to be.

Do not use this storage facility in Kearney. Horrible treatment of their customers. No customer…read moreservice skills whatsoever. Told them I only needed unit for a month the day I rented unit it. Then come back & say I never gave them notice. Kept deposit.. Went to drop off key day of unit expiring and they closed early. Then they use excuse since key wasn't there on time they will charge another full months rent instead of partial yet when I move in they are just fine with charging partial month.. If you need a moving truck to unload in this facility good luck. Very hard to maneuver a truck around. The only way is putting it in reverse and hoping you got someone with you to guide you back. Very annoying, Lots of other places to rent at if your looking for a storage unit.

I had friend, who lives outside Kearney, had her key break and needed a new key. Her car was…read moreliterally 2 blocks from their office. She called at 12 and was told there were 2 people in front of her. She also told them she had groceries in the car. Three hours later, after hearing nothing and then not answering their phone, she walked there. The owner was like oh I forgot to dispatch someone. Than charged her an additional $95 for a rush job. Horrible service. No apology didn't care would never use again.

Super friendly and pleasant to talk to. Didn't give up on helping us get out of a tough spot under…read morethe unlikely circumstances of the situation. Definitely 100 stars all gold! Thanks again.