We took our lawn mower there because we had a flat tire and asked them to fix the tire as well as check everything over to make sure it was ready to go for the summer. We were told it would only take a few days. A few days turned into a week and my husband couldn't get ahold of anyone to get a time frame, cost estimate, or anything else that was wrong with it. A week turned into 2 weeks and 2 weeks turned into 3 weeks. It took THREE WEEKS for them to fix a single tire. As soon as we got the mower back, my husband mowed one time and then the mower wouldn't start. They were supposed to check everything over but apparently that didn't happen. Now we have a mower that won't start and a lawn that looks like crap. We definitely don't recommend Neal Chase for mower repair and we definitely won't be back. Very upset with the lack of care and communication. read more