Dr Vernon and staff are awesome. They were friendly and the procedure went well. He explained…read moreeverything to me and my husband. I would highly recommend him.

I guess Dr Vernon is an ok doc, but his office is the most poorly run I have encountered in over 30…read moreyears of dealing with my own healthcare issues, having lived on both coasts of the US. They do not answer the phone and they do not return calls if you leave a voicemail. If you happen to get someone to actually answer the phone, you will learn very quickly that you calling is a problem for them and they will then forward you and ask you to leave another voicemail. They do not care and you will actually hear that sentiment in their voice, clearly. It won't matter if you're cordial in every single encounter or how mannerly you behave in general. They simply do not care about resolving even the most simplistic of administrative/insurance issues. You will spend weeks battling and agonizing before you get a return call, if one ever actually does come. His office didn't bill my procedure correctly; they used my member ID but not the correct insurance. So when the anesthesiologist billed my insurance company, said company had no filing about a colonoscopy procedure actually occurring. So my insurance sees only that I had some anesthesiology services on a certain date. That alone is a $600 bill that only $108 of which was covered because there was no procedure tied to it. If my insurance company had received the billing for the actually colonoscopy along with the anesthesiology, all of it would have been covered at 1000%. My procedure was literally 7 months ago and I have fought and battled with Dr Vernon's office/billing staff. I'm now about to have to pay $492 for the anesthesiology or face being sent to collections, all because Dr Vernon's office didn't file with my insurance prior to the anesthesiologist filing. I know I gave him the correct insurance info and the proof is in the fact that the anesthesiologist successfully filed their portion of the claim. I will NEVER return to this office and whenever the subject of gastro issues/routine colonoscopy comes up in conversation, I will do everything I can to warn folks about what they'll likely face should they choose Dr Vernon. I will also be warning my PCP that he is destroying his own credibility with every referral he makes to Dr Vernon.

Dr Craig Stevens has been my general physician for many years and I absolutely trust him with my…read morehealth. He actually takes an interest in you, engages you in conversation to not only hear your acute symptoms but to get a sense for what other physical, environmental, emotional, spiritual factors influence your well-being. Dr Stevens has a great sense of humor and makes you feel at ease even for the awkward exams... you know the ones. He will also not hesitate to let you know, in no uncertain terms, if you're neglecting your health. I, for one, appreciate the lack of candy coating when it comes to my health. Triangle Family Care also has nurse practitioners for when Dr Stevens is not available. Kellie and Crystal are professional and knowledgeable and every bit as personable as Dr Stevens. The office and nursing staff is very friendly and competent. I certainly plan to stick with Triangle Family Care.

If I had done this review a year ago Triangle would've gotten 4 stars. Dr. Stevens is really really…read moregood; he is attentive, insightful & has a wicked sense of humor. 4 stars because after becoming a patient I realized I completely neglected to see that he is a concierge doctor. Unfortunately that meant that I would only see him 1x yearly for my annual physical. OK, I could deal with that because I knew that if something major was going on he would always be available to step in. Well welcome to the new Triangle Family Care. Dr. Stevens has decided that he is now going to turn his attention to aesthetics. Unless you are a concierge patient (which I am not) that's it for any one-on-one visits..forever & always, and while I have total confidence in the PAs that work there, I really would like to have a relationship with my doctor. Now that that will no longer be an option I'm afraid Triangle is now a 3 star practice. :(

The department is very clean and organized. I have a…read moreneuromuscular genetic condition only a few doctors can manage and Duke is one of the best in the country. The staff is super knowledgeable and helpful and always ready to give suggestions or send in referrals to other specialists. This office has permanent staff and not rotating doctors as the main hospital does. The parking lot ro this building is a nightmare and I recommend coming early and doing the online check in once parked since it takes time to get to the office and they are patient because it's common for patients to get lost because of the multiple buildings that surround the parking

Note: There is a difference between neurosurgery and neurology. This may seem obvious but I…read moremention it because I have learned that this is not common knowledge. This location is in the same location as Duke Neurology of Raleigh. They share the same building and even the same floor and phone number but are located in different suites on different sides of the building with different doctors. For the record I saw (and my surgery was performed by) Dr. Ali Zomorodi. One important thing to remember is to ask who will be performing your surgery. I have heard several stories where patients consulted with neurosurgeons and assumed they would perform the surgeries but the surgeries were in fact performed by the neurosurgeon's PA. That being said I have mixed feelings about my experience here. I give them 4 stars for several reasons. The positives: - This is Duke after all. Many people fly internationally to have their surgery performed at Duke because of the reputation, knowledge, and experience of the surgeons. - My surgeon was very knowledgeable and experienced in my disorder and has performed high profile surgeries with success. - The complications from my surgery were minimal and my recovery seemed easier than many of the testimonials I have read elsewhere. The negatives: - Poor response from the doctor's assistant / receptionist. I was usually sent to voicemail when calling and my voicemails were never returned. On the occasions I did get through I was promised prescriptions or faxes would be sent and they were not. I ran out of pain medicine on several occasions (which is not a good thing when recovering from skull / brain based surgery). I had to call several times to follow-up and ensure that simple common tasks were completed. - Time commitments were longer than expected. Our first appointment lasted 4 hours which were spent waiting for the neurosurgeon to come in and speak to us for 5 minutes (to their credit I later learned this is very common in this field). - Bedside manner and compassion were initially absent. Our first visit resulted in the neurosurgeon explaining how I needed surgery on my skull / brain for the back pain I had been experiencing, explaining how he would perform the surgery, and leaving after talking to us for less than 5 minutes. Needless to say my wife and I were both shocked because this seemed very major to us and we were not prepared to hear what he had said. To his benefit the second visit we learned the neurosurgeon is indeed very nice and caring and took all the time in the world to answer every question we thought to ask (we chalked up the first visit to a busy / bad day) My overall assessment is that I would have given this 5 stars if it weren't for dealing with the hassles of the front desk receptionist. Even though I had very difficult and frustrating times throughout this process I would definitely recommend this office and doctor based on the experience, knowledge, and my personal experience of the surgery and recovery. Just be prepared for delays and to spend energy and effort following-up on commitments.

Won't be attending this practice again…read more... I woke up with swelling in my face and had no idea why. I decided to look for a local dr that wasn't far from me, and since I never had one since moving to Raleigh, you're kind of just drawing one out of a hat. She tried to tell me it was due to skin irritation from shaving. I explained to her that I've been shaving all my life, and have never had swelling as a result, just some redness, And I knew that wasnt right. Then she really had the nerve to tell me thats just the way my facial structure was (i'm lauging at how much of a joke that answer is). Said she saw swelling, then said she didnt see swelling, and at that point I knew it was going to be a wasted visit. Even her physician in training noticed the swelling. As I knew there's no way that could be right, I went to a specialist on my own accord because she never referred me to one - low and behold...it was a swollen saliva gland, way different than what she said. If you weren't sure what it was, the least that could have been done was to refer me to a specialist, and she didnt even do that. Ridiculous I had to pay for a joke of a visit, and to add insult to injury they spelled my first and last name wayyy off. I'll add a star because they we're somewhat nice, but that concludes this review.

They are a great practice friendly ku d very down to earth yet she knows her stuff. The staff was…read morehelpful a d the doctor was kind and got me in and out in 30 minutes.

Great staff and physicians. They remind of the way family practice worked a kid except with today's…read moretechnology. This practice remembers you are a person not a chart. Thanks for the attention and care you provide. If you are lucky enough to get into this practice consider it a blessing.

Dr Torrey is a wonderful doctor. He always knows how to treat everything we needed and spends time…read moreand listens. Very responsive to my portal.

I was running a high fever for three days & wasn't improving. I booked an appointment in Duke My…read moreChart for Saturday morning at 11:20. I got there 15 minutes early as requested. I did not even have time to sit down. I was called just as I completed checking in. After vitals, I was taken to an exam room. My COVID test was a 15 minute wait for results. Before the 15 minutes were up, a really nice physician came to examine me. She was professional & friendly. When she learned they had already tested me for COVID, she went to check on the results. For the first time, I was diagnosed with COVID. I had dodged it for over 5 years. She gave me a typed out prescription as some pharmacy computer systems were down at that time. She explained how to take the medication. I was back in my car in close to 3O minutes after I arrived. Things I Appreciated: Making an appointment online Very short wait to be seen Seen by a physician Quick & accurate diagnosis Open on a Saturday/holiday weekend. I would definitely go there again when my primary care office is closed. I went there a few years ago & had a very positive experience then too.

Generally speaking, this doctor's office is good. It's clean, in a nice location, and has all the…read morebasics. I read some of the reviews about wait times, but I can't remember ever waiting for more than 10 minutes in the waiting room. And I usually spend less time waiting in the exam room (on occasion my doctor is ~15 minutes behind schedule). I do try to get early morning appointments for these reasons. I appreciate the phlebotomists when I get blood work done-- they are always friendly and quick, and I get my results back within a couple of days. Like most doctor's offices, the doctors themselves know a wide range of things, but in my opinion they are more incentivized to prevent a lawsuit than to actually solve your issues. On multiple occasions I was suggested a short-term fix for my issues (like medications that didn't really solve my issue) rather than a more holistic or well-thought-out approach. That's why I use this office mostly for yearly physicals/bloodwork and referrals, instead of comprehensive preventative care. But I can't blame Duke Health for this, it's more of an institutional problem in the US.

Dr. Bermudez is the epitome of what outstanding Healthcare should be with every doctor. He never…read moretreats a patient like a number. Every concern is addressed in the most professional manner yet in terms I can fully understand. He is one of the BEST!

Dr. Bermudez has been my surgeon for several years now and I can't say enough good things about…read morehim. He is professional, experienced, and has an excellent bed-side manner. He takes all the time you need, to explain your health needs, and listens carefully. He remembers you from past visits and has a very compassionate way about him. I would highly recommend him to any family member or friend of mine! Excellent surgeon! P. Lineberger

There not a more dedicated and compassionate doctor in the world. In addition, she is always…read morecurrent in terms of medications, treatments and available specialists. I began being a patient in 2003 or 2004. When she sold her privately held clinic, I floated not really having anyone manage my healthcare. I never found anyone who met the standards of care that Dr. Nacouzi set. In 2012, I saw that Dr Nacouzi was working at Duke at Brier Creek. I was incredibly fortunate to secure a spot under her care. She has seen me through thick and thin. She always listens, problem solves, prevents illness and is available through Duke MyChart in 24hrs. I have recommended her to those who I love and hold most dear. I believe in her and trust her.

Michelle has been my primary care provider for over 20 years. She is kind and patient, quick to…read morefollow up with test results and feedback and suggestions for improvement in my health care. I hope to continue our relationship for many years to come.