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    NBT Bank

    1.2 (48 reviews)
    Closed Closed

    Services - NBT Bank

    Auto loan

    Business banking

    Business loan

    4 More Services

    Currency exchange

    Mortgage services

    Personal banking

    Personal loan

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    8 years ago

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    4 years ago

    I have been with this bank for years. Do not use your debit/credit card online. If you need to dispute a transaction, it's a nightmare!!

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    6 years ago

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    4 years ago

    If I could give zero stars I would. Do not ever deal with this bank for an auto loan. They need sensitivity training.

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    7 years ago

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    Page 1 of 2

    Ask the Community - NBT Bank

    Review Highlights - NBT Bank

    Jan 13, 2024-Again found the teller and everyone in the bank NBT-Cooperstown, Pioneer St very helpful and happy to be there A real good nice friendly team that does their best for customers.

    Mentioned in 2 reviews

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    Visions Federal Credit Union

    Visions Federal Credit Union

    (2 reviews)

    Even though this is my credit union, there are some issues that I have found that I do not like…read moreabout it. For one thing if you put a cash deposit in their drop box they hold it for more than a week! Who would have thought they would do that with CASH? Then they charge you a $20. no-bounce fee for a $1.67 payment from the account where they were holding that money. Makes no sense to me! When we opened our account there I did not like the way I am treated like an outsider because we can't both be the primary account holders on our checking account. Whatever happened to couples that had joint accounts and were equal? I feel it is a way to force me to have to put extra money in their credit union since we have to have separate accounts. I do not like that one bit! I also did not like the way the teller told me I should use the debit/credit card as credit as much as possible as it does not cost me any more. It does cost the stores more though. She did not tell me that but I already knew it. So she was trying to get more fees for the credit union. I would not recommend it for anyone to use Visions after all these issues I have with them. This is the second credit union I have been nickeled and dimed to death with!

    I used to bank with Paragon Federal Credit Union. Honestly it was one of the best credit unions out…read morethere. God, what a great Customer Service - the staff used to go out of their way to make your day. But I guess sometime about a year ago, all that changed when Visions Federal Credit Union acquired the Paragon FCU. Unfortunately, I was traveling out of country for a long period of time and I was not staying on top of this bank account. Gosh... nothing is really free at this credit union. I was stuck with fees left and right and I have already lost hundreds of dollars in my accounts. For example, they deduct eight dollars from each of my accounts every month as the balance is below 1000. The earlier staff, if there was some charge and had I told them that I was not aware of the policy change they would have gladly credited me the money. But now, please don't even get me started - the customer service sucks big time. Anyways, long story short - it was a no brainer to realize that this credit union it will never be a win-win situation. I have decided to forgo the money that they took from me, close my account and move on. If you are considering banking with them you can consider yourself forewarned.

    NBT Bank - banks - Updated May 2026

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