Been with them for years and they cover everything we need like comprehensive auto insurance and pet insurance. I love that they have Laotian and Thai translators to assist with claims. read more

This Insurance Agency is great! They are always willing to help, go above and beyond to help find the perfect fit for your needs and budget, and are willing to go up to bat for you if you need help with something. A while back- I had a policy through them with one of the smaller companies they write through and when they made changes to my policy without my permission and made my premium go up, the agents in the office were relentless to get them to fix what they had done. Needless to say I am not with that particular company anymore, and they helped me find a better rate with better coverage with a different company. read more

Ive been with them over 10 years and I just find out they are charging me twice, that's right, twice what State Farm wants. State farm for the same policy with a lil higher deductible was 60 bucks lol. That means Ive been giving 55 bucks a month to Nationwide that I could have just put in my bank or thrown out my window !!! And wait till u have to cancel. They make u go down in person to sign a bullcrap letter just to make life a lil harder for your finding a better insurance company. No way to edit or do anything online except print out your policy number, Its 2018 isn't it ??? Thank God I switched !! read more

Great company they always go the extra mile for their clients. I highly recommend them.

I have had Nationwide Insurance forever, on cars, house, and life. However, I am not very happy right now, and rethinking how under appreciated customers are. They are not valued anymore. I am a 63 old female and was stranded today for a little over 3 hrs. When my car wouldn't start, I called the 24-7 Roadside Assistance line, and was told they would send someone out, after they verified my info. Then at the end of verification, the girl asked if I needed a jump or a tow. I told her I wasn't sure. I thought it was my battery, maybe a jumpstart, but I wasn't sure. She said I had to decide which one so she could fill out the paperwork. I said fine, I have no idea, so send me someone to jumpstart, and then if I need a tow, they can do that. She said ok, and told me to expect call. Then when they called, they said due to weather and traffic it would be approx an hour. I asked where they were located, and they said Madison. I called the 24-7 line back and asked for someone closer since I live in the West Nashville area. She said that was not possible, as they had to be fair to the tow truck companies and send whatever company rolled on to their screen when they key in the order. I said fine. A little over an hour later, the guy got there and said it was not my battery, but that I needed a tow. I said can't you tow me, and he said no, he just was there for the jumpstart. In the meantime, I called the Nationwide office that I do business with, and asked if something could be done, and was basically told no. When I asked to have a list of the tow truck companies this service uses, sent to me, they said gosh, I don't think we can do that. So I had to start all over again. I called the 24-7 line back, they said they would send a tow truck this time. I said can you send me someone from my area, which is West Nashville. She said sure, and then someone from a West Nashville towing company on Centennial Blvd, called and said they would be there in about an hour. They had just dropped off a tow, and were coming back from that. I said fine, and once he got there, it did not take long. My problem is not with either tow company or driver, because both drivers did everything they were supposed to and in a timely manner. My problem, is with a Company that enlists a service, that would divide up their services where a customer has to make the decision between a jump or a tow, and also, the fact that they send a Tow Company from Madison for someone who is in the West Nashville area. Most the time we can tell, but not always, so I spent from 248 pm, thru 607 pm, sitting in my cold car waiting for service. What ever happened to being fair to the customer. It seems I was left out in the cold, by a company that I had done nothing but sing their praises of before. Looks to me like they could arrange to send one truck that could tow or jumpstart, then my time would have been cut in half, and I wouldn't feel so under appreciated as a customer. read more