I had a standard letter to say my savings account had matured. It stated that i could not cancel…read moreonline so last Friday I visited the Dorking branch. Unfortunately my local Leatherhead branch has closed. This was a fruitless journey as it only opens Monday, Tuesday and Wednesday, not particularly helpful for the customers. As my day's arrangements today took me near to Epsom I visited the Epsom branch and presented the letter to the gentleman behind the counter who asked for proof of I D. I asked if the standard letter requested I D and he confirmed it did not. My bus pass, issued by Surrey County Council and showing a current date, my name and my photograph was not acceptable although the name matches the letter Halifax sent me and the debit card of the account I wanted the money transferred to. I asked to see the manager but apparently he was in a meeting. What a shambles. I asked if he would paying my parking fee but I merely received a blank stare. Halifax are still earning interest on my money that I should have in my account.

Work for the company but not in one of the Branches so often an eye opener to see how I'm treated…read moreas a customer. The main Branch on Commercial Street is always busy due to being in a town centre location however queuing times are kept to a minimum and staff are always helpful. Advisers are available for immediate appointments and this Branch offers advice on a wide range of banking, savings and mortgage products, unline some of the smaller branches/agencies.

One of the nicest and friendliest building societies in Halifax. This little branch has a small but…read moreprofessional staff of advisors who actually know the names of many of their customers. There is never usually a long wait to be served and the service is always very efficient. The deputy manager even went as far as to ring me up and congratulate me the day I moved into my first house after she had arranged the mortgage for me.

My grandparents have used this service for years putting in money into their granchildrens accounts…read moreinstead of pocket money, you place your money in the credit union for free but it's only on a thursday you go input or withdraw cash but if your not in desperate need its good because you don't have any bank charges, the books where your money in your account is recorded is easy to understand you do need a book which they supply for you and you take it home and you know home much is in there too.