Dan was very helpful in swapping out bathroom tile that I purchased months ago. He advised what…read moretile should go with my shower walls. I'm still on the fence if its goes with the bathroom. I will have to wait and see if it grows on me. Thanks Dan for all your help.

Dan was very helpful in a multitude of realms; picking the floor, installing tips, delivery, and…read morepurchase recommendations. Buy local, you get better service and quality assurance. I made the mistake of buying a large batch of tile from a big company, and all the tile was bowed.

Newer flooring store in Canton, Ohio. Must check out!! Selection is very impressive. They have…read moreexcellent customer service as well.

From the owner: Flooring & Designread more

We really appreciate the fantastic work from Barrington on our carpet job. Valerie Luckner did a…read moregreat job for us on advising product choice, joining budget price, and delivering installation options. Also providing 0% interest financing for a smoother experience. Their showroom is amazing--not just carpet, but tile and wood flooring options. The installers were professional and very efficient. The whole process happened faster than I could have imagined. Give them a call or just stop in.

Very poor customer service. Issues noted after installation of hardwood flooring. Protective…read moreboard glued directly to surface of flooring. When removed the adhesive pulled up some of the finish. Then at least one cracked board, several splinters, and numerous boards with edge damage were found once the covering was removed. No attempt to actually fix these issues were made. Only attempts to camouflage the problems. Steer clear of this place.

I'm glad to have spotted Classic's newer location in what had been part of the old Bierce Hardware…read morestore on Southeast Avenue. Working with owner Ron Call was a real pleasure, and we felt no pressure at all to "buy today." It turned out that his prices were reasonable and it was clear that he cares about quality work. We chose to pay a bit extra to have them move all furniture... Well worth it! We found carpeting for the family room and upper hallway, as well as a bedroom. It all looks great, and the installation of a complex patterned carpet was done expertly. We ran into one snag that was NOT the fault of Classic, but the manner in which Ron and his installer, Sean, handled it showed real integrity. Here's what happened: When Sean began the installation of the LVT for the kitchen flooring, he saw some slight scuffs in the finish (I might not have noticed them for months or years). The other boxes had the same problem. Owner Ron immediately ordered new product, but there were similar flaws. Ron asked the manufacturer to find perfect examples of what we needed, but no luck- it turned out to be a manufacturing flaw. Fortunately, he helped us find something similar from another manufacturer. The flooring was finally installed, and it's really elegant. My point is this- installer Sean and owner Ron wanted nothing less than perfection in the product we were buying. Trust me, they could easily have let it slide, and a lesser business might have done so. However, Classic really had our back and did everything possible to help us get the quality look we wanted. The flooring in the kitchen and all the new carpeting look spectacular. It's easy to leave a great review when everything falls into place perfectly. Sometimes, though, the true hallmark of a good business is how they handle things when something goes awry. Despite an issue that wasn't their fault, Classic Carpet took great care of us, and I highly recommend them.

We used classic carpet because we needed carpeting throughout our whole new condo they came out on…read moretime there people were very efficient they did a really nice job and we would recommend them to anyone

My husband and I recently had John (owner) come out and give us an in-home estimate. He gave us the…read moreTOTAL price..no hidden fees, no surprises! He was also able to get his team out there and get the job done in a week. We had other estimates (big box stores) and they all stated that there could be additional charges based on "what they found." We ended up getting 3 rooms carpeted and our bath installed with vinyl tile for a bit more than what the big box store quoted just for the Master bedroom & bath! The team that came out was professional and busted their butt to get it done in 1 day! We love our new flooring and are so glad we found National Floor Source. Thanks John!

From the owner: We Bring the Store to Your Door! Call for more information 888-899-1904read more

We had used Heritage Carpet in the past before there seemed to be a change in ownership or…read moreintegrity with the company or both. Confident about using them again, we had carpet installed in our main floor owner's suite which is visible from the main foyer. The first Mohawk carpet installed had a significant odor that didn't subside even after we were told to wait for a week or more. When it didn't subside, a representative came back again and agreed the odor was still there. I was told a claim was submitted and approved through Mohawk. The first installation was beautifully installed! Not seams were visible because they placed the seam on the west side of the room, which did not receive natural light through a window and the furniture was placed over where they chose to place the seam. It was unfortunate the carpet was defective because the room looked absolutely beautiful! A second carpet was then chosen. When the second carpet was ordered my husband recognized the wrong padding was installed the first time, so the padding he expected was then added to the second install order. The installation the second time was the worst installation of carpet we have EVER had! The seam was now placed on the south side of the room with the natural light hitting the carpet from the window in the owner's bath. The room went from a beautiful installation the first time to a dreadful unsightly line visually cutting the room. I contacted two other carpet companies to look at the seam, and both agreed the seam should never have been placed in that location. Heritage Carpet insisted it was a "good install." In addition to the poor unsightly installation, they installed a defective padding that had high and low levels when you walked on the carpet. Two people came out to look at the carpet, Dennis, apparently the owner, who rudely insisted there was nothing wrong with the padding, and the other person who came with him was the person who determined the first carpet install had a problem. HE agreed there was a problem under the carpet. After doing something to the floor or padding close to the bathroom entrance, the padding problem still existed. I was told to hire an inspector and if it was determined there was in fact a problem, I would be reimbursed for the cost. I hired a highly reputable inspector who agreed with the two carpet companies and the one representative from Heritage Carpet who came with Dennis that there was a problem with the padding. The inspector measured and took photos confirming the defective padding installed had high and low areas. I was then given an option to have new padding installed or receive a $1000 refund. I thought long and hard and decided to accept the refund because I will be replacing the unsightly carpet installation in the future, and with it the defective padding. I also should mention one of the carpet installers stole the furniture Slider I used under a large ceramic seat in my foyer, and the third time they moved my furniture, they broke a piece of my armoire cabinet. They did end up finally admitting and replacing the stolen item, but replaced it with an inferior quality furniture "slider" not the high quality name brand Slider we owned. Fortunately, my husband was able to repair the cabinet. Things happen, and in the past under prior ownership, perhaps, we had good service, so we decided we would use them again with a room that required no seam and we would move our own furniture out of the room and back in. When I came back into the store and then the day of the measurement, we were told because of the challenges we had with them with the last installation, they would NOT guarantee this installation. So, it appears that as long as you are willing to accept inferior work, defective products, theft, and allow the owner Dennis to disrespect you and deny any problems exist until professionals confirm the problems do in fact exist, only then will they warrant future work. It was painfully clear if you have any challenges to their workmanship or products, all the fault falls on the consumer. I would like to add that I did not submit a review of Heritage Carpet with the poor installation experience because we had a different experience in years past, but the company is a very different company today, and I chose to reluctantly accept a refund instead of the risk of having my furniture moved again. Heritage Carpet used to be a company one could trust. Things have certainly changed! Consumer beware!

My experience with Heritage Carpet and Flooring exceeded all my expectations!! I had luxury vinyl…read moreplanks and fresh carpet installed. I couldn't be more impressed with the experience!! The sales team was knowledgeable, helpful, and willing to accommodate. The installers were efficient and professional. I highly recommend Heritage Carpet for all your flooring needs!!

Recently used Dan's not once, but twice! Great selection,…read morereasonably priced and quick install. Great customer service too!

Dan takes time to explain the product delivery was good…read more installation was a bit tricky but this was the former owners fault Dan did what he needed to do to make it right the end result was what we wanted

Interesting spot in Akron, an old warehouse full of building materials - mostly wood - doors,…read moreflooring, trims, etc. My partner has been finding quality hard woods for making cutting boards. The building itself is an old structure from Akron's industrial past, and it's great to see a business thriving there. It's open to the elements, so you definitely need your coat, gloves and hat when shopping in the winter. There's ample off street parking and you get an impressive view of the Route 8/77 highway construction from the front entrance.

Not a source of quality materials. The materials are cheap but highly priced. The staff is…read morefriendly but do not know what customer service is. Shopping in the summer is fine but during the fall, winter and spring is not worth the trip. The roof leaks on materials and there is always water on the floor. We saw 4 large critters running around the clutter. They probably had better service with one location but they cannot manage two stores. Your phone calls will not get returned and you have to physically go to the store to ask a question. All the positive reviews are by friends and family and not actual customers.

Coming from someone who has used and worked with Floorz over a dozen times, Kim K is an absolute…read moreidiot. You can't rate a company based on a driver who "cut you off." You haven't even done business with this company. It's fair to say that we've all been in a hurry before, and tried to speed up to get in another lane. Kim K is just one of those people who can never do wrong, but God forbid anyone step out of line around her. You can't rate a company that you've never done business with. And yes, I've done business with Floorz many times... Brian is a fantastic businessman who always puts the customer first. That's why he's go-to flooring company for many of the premier custom home builders in the area. Don't listen to idiots who have no real experience with the company.

Starts off great with an engaging and welcoming "sales" associate and manager…read more Overpromising. Spend over $30k+ and think they would actually care and attempt to make it right. Difficult to get responses and answers and still waiting. Beware.

I worked with Pro Source in Kent Ohio Amanda helped me with…read moreall choices to remodel my kitchen. She was great I would recommend her to other customers. EZ Construction did my remodel and my new kitchen is beautiful

Great flooring selections with an excellent, professional staff. Everything we needed to complete…read morerenovation of a condo. Don't be deterred by the front door notice that says "Members Only"--they're happy to have walk-ins. Jerry (Account Manager) and Dave (overall manager, I think) were particularly helpful, as well as having a great sense of humor. You can take sample boards of tiles, for example, back to your work site to see how they match up with other décor. If you're tired of big box DIY stores where you can't find anybody that actually knows anything about the products being sold this is the place to go.