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    National Restore

    5.0 (1 review)
    Open Open 24 hours

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    Services - National Restore

    Biohazard cleanup

    Damage restoration

    Mold remediation

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    7 years ago

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    Joseph L.

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    Ask the Community - National Restore

    SERVPRO of West Pensacola - SERVPRO of West Pensacola provides mold remediation for furniture and upholstery.

    SERVPRO of West Pensacola

    (5 reviews)

    ServPro came to my home after it had flooded. Their moto "like it never happemed". Well, it…read morehappened. As it began i thought they were very thorough but it wasn't long before I realized things were missing. The first thing I noticed missing was a prescription drug. The ServPro employee returning to my home regularly was Chris (he listed his last name as ServPro so I don't know his real last name). Chris was the only ServPro employee at my home when the drug went missing. I live alone and I was missing my prescription so you do the math. That was the first thing because it was a drug I needed daily. I filed a police report but the drug was never returned. After i noticed the prescription was missing I began noticing other things missing. I found there were many things, like household products missing. Of course it's difficult proving theft so I just lost the items stolen. In addition, there were damages done to my home. Like, holes in the walls. Base boards were taken off and in the process of removing, holes were punched into the walls. A hole was also punched in the wall behind one of the doors. After the discovery of all the things missing and damages done, I was extremely disappointed that I had chosen ServPro. I'm relating my experience to alter anyone considering ServPro. Because of flooding, ServPro has unlimited access to the whole house and it's difficult to monitor things missing. ServPro must move everything out of the affected areas and that creates a mess and things are misplaced but not missing. ServPro did not finish the job. Base boards were not replaced and things moved out of the way were not put back in place. My moto when I have company after ServPro left is ""see it happened" The message I wish to convey is "Customer Beware" and monitor your possessions hourly, at least daily to insure you are not in my position after ServPro leaves.

    This company is hands down what a company with integrity should be. If you are looking for someone…read moreto be fair and honest, and not out to just "make a buck", then this is the company to go to. Extremely knowledgeable, professional, and personable. They look out for the customer 100%. Will definitely get our business again.

    ServiceMaster Restoration by EMCO

    ServiceMaster Restoration by EMCO

    (2 reviews)

    Florida-Consumer beware. Get details in writing with the consideration of hiring this company out…read moreof Pensacola (owner Jake Petrovic). We were naive and got ripped off. We were told a quote based off the sq.ftg of our home. When they were finished ripping literally ripping sheetrock, removing much more than needed, not preparing our house professionally for the tear out like these companies are supposed to with covering belongings with plastic, etc. Lets just say when all said and done our house was DESTROYED much more than should have been, beautiful doors thrown out that most definitely been saved, they didn't tear out 2 bedrooms of walls (just ripped baseboard off ripping up walls), didn't remove kitchen, one wall in garage, main bath, master bath was destroyed removing the toilet for no reason, not covering up the sewer drain and now there is a ton of sheetrock debris in our pipes. They didn't even have a wet vac to clean up all the debris all over the place. What would you think? The bill would be quite less when all was done. Wrong. It was higher. When Jake was contacted about all this, he reduced the bill to where it was in the original quote of the whole house being done and we would have thought professionally. We had sheet rockers come to our house saying our tear out was definitely on the top list of worst seen especially when they measure the unusual heights of the cuts, all off measure with being able to cut a 8ft piece of sheetrock in half. Their cut measurements are all different heights and again making it very difficult for a sheet rocker to work with. We had someone from the city feel so bad about what we were charged for this mess, they brought us a Pinellas County Consumer complaint form to submit. There is a major amount of patch work, not just sheet rocking and blending in as should be which is costing us more than should have to finish closing up the walls. To top it off, we helped all weekend cleaning out debris, called the city to pick up the trash to which with the price they charged should have been hauled by them, bought them lunch and got backstabbed with a higher than expected bill. The amount of fans thrown all over the house was insane with thrown wires all over the place with major tripping hazards I had to clean up so we didn't trip over the total mess. 2 year young business with complaints and learning curves in progress. I lose sleep allowing this company to tear my house apart and feel sick just thinking about the experience we have been thru and providing a $8,000 deposit which they wanted. Just beware of the nice talk. It's all about the money and taking advantage of insurance. Not sure why this review is stating California. It was done in Florida.

    I still have a mold issue and Jake Petrovic was to come back out and finish the mold mitigation but…read morehas refused. Thought its pointless because half the subfloor is petrified. He said he 'hand scrubbed' the whole crawl space area but I call BS. He never completed an inspection prior to hiring, he said the subfloor was sound based on the home inspection photos of the mold. Half the subfloor was actually rotten and we were falling through it once the carpet was up. He never came back out for a followup to make sure there was no active mold, never went inside. I have to hire another mold remediation company to come out now. He told me mold does not eat through wood. I am filing a complaint with the state against his license. He should not be performing mold mitigation. He charged me $12,500 for 1.5 days of work and the franchise told me I should have hired an industrial hygenist!! Yet thats not what I was told needed to be done!! Please beware of this company...he will screw you over big time and not take any responsibility!! We had to go buy sheets of plywood just so we could walk over the floors without hearing crunching or falling through! Such a waste of money!

    National Restore - damagerestoration - Updated May 2026

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