Wow. The doctor just left our house and I'm still shocked by how useless that was. I was texting my husband throughout, questioning if she was actually a doctor. The woman did not say more than a few words her whole time there. When looking at the issue(my 80 y/o mother in laws swollen ankles, the right being far worse than the left), she just kept poking it and watching the dent appear in the water retaining area. When I asked if she had any idea of the cause, she said no, and that she was confused by it (???). She seemed uncertain of even what to do or say! In the end, after my mother in law basically coached her, she prescribed some water pills and left. I agree that OHIP needs to review this organization and the doctors credentials within! Ps I Googled the doctors name, and could not find it anywhere!!!! ***next day update: my husband has now been waiting at the pharmacy for over an hour because the prescription dosage this doctor wrote does not make sense. Pharmacist has to connect with National Home Doctors to resolve because the prescription pad she used doesn't even include her name and contact info. In hindsight, although my MIL is bedridden, we would have been better off to take her to a walk-in clinic instead of using this service. And as a footnote to yesterday's visit, our doctor also did not wash her hands upon arrival , or wear gloves. She actually also didn't even listen to my MILs heart until I asked her to do so when I saw her putting away her stethoscope, which she had used to take my MILs BP AFTER my husband asked her to do that! I will be looking for a way to complain to the MOHLTC about this! read more

As a new mother of preemie twins, I couldn't risk getting my girls sick by waiting at a Doctors office for hours. First time using this service and I'm extremely impressed. Called first thing in the morning and was given a time slot. Doctor called an hour before arriving and was extremely polite and knowledgeable. Not only is this covered by OHIP, but it is extremely convenient. Highly recommend, and will definitely use again! read more

Life is busy, and it is not exactly easy to schedule doctor appointments around a busy schedule of kids and other misc obligations. Overall this is a good service to have in your back pocket to use . The best thing is that is completely covered if you have OHIP (Ontario Medical Care Coverage). There are a handful of caveats - this service is best used similar to an after-hours Walk-iIn Clinic. While they take calls from 8:00 AM for appointments. I would suggest calling earlier in the day and the Docs start doing house call post 4:00 pm on weekdays and they may start earlier on weekends. I would prefer to have a more definite window of visit - such as when they will be coming saying between 4 to 8 pm is a pretty big chunk time and not really knowing who I should be expecting is a challenge as well. Overall - house calls for the win. - I would prefer waiting at home for a doctor to see me vs waiting in a walk-in; especially if I am part of a busy family and may not have as much flexibility to go and sit at a walk-in. read more

I was very ill with the flu through the weekend and on the top of this Ive got a spasm. I didn't expect much from the house visits, especially after reading some reviews, but I got an amazing Doctor Who was very efficient knowledgable and compassionate. Dr. Kaplovich. Thank you Receptionist was not professional or helpful I had to insist for somebody to visit me she recommended to go to walk-in clinic( and she knew I could not move from the bed) read more

Ok, I don't have much to say here except we called last night and were told to call at 8am this morning. Only to be informed there is not a Doctor on call. ?????? Isnt this, this companies business. And why are people so rude today when challenged about their mistakes?? This is a blurb from THEIR website. In the Ottawa area, house calls are carried out weekday evenings, weekends and holidays. * Evening hours 5 pm-11 pm * Weekend hours vary * Requests for house calls Mon-Sun 8 am-11 pm Service Description: Does not provide medical or other health care services but acts only as a referral service. All requests for medical house calls are referred to private independent doctors. When you need a doctor to visit your home in the case of a non-emergency situation, they provide the following services: Caring physicians making house calls * same-day service * copy of medical report on request * prescriptions called in to your pharmacy on request.. If they dont have a doctor what is their purpose in life? read more

This is a great service for me. If my kids are sick I ususally end up having to work from home. So this really couldn't be more convenient. 1. Yes you need a valid Health Card 2. Yes you may end up waiting up to 8 hours or more... but you're at home! isn't that better than waiting in a clinic for hours? 3. Yes this service is best intended for bacterial infections that need a perscription. Helps avoid you bringing contagious infections out into the public and clinics, etc and spreading them around I love the service for what it is... saves me time and hassle and travel money read more

I am very sick and very tired to go to the walk in clinic so i called 416-631-3000 for a doctors home visit. I called in the morning and they said to wait doctor will come between 11pm and 3am. I was up all night waiting but doctor called after 3am informing me that he is too busy and could not come. He said he will let the office know so they can send a doctor the next day. I called the next day and they booked me again for a doctor to come right away before 3pm. Doctor phoned me at 2pm and said that he is coming within an hour when I asked him to make sure because the pharmacy will close. He just bluntly told me to go to the walk in clinic. What kind of doctors are these? They have no compassion with sick people. I did not even get any apology. I got more sick for staying up all night and the rude treatment by their doctor. I dont recommend them. Dont waste time calling this company. read more

I used this service yesterday for my elderly father. I usually would drive him but my car was unavailable so I decided to give this service a try. The doctor arrived when we were expecting him and was very helpful. I will be using medvisit again in the future. read more

Great service and very convenient. Every doctor I have had was well experienced and provided appropriate treatment. As a mom of 2 young kids it's difficult to lug them to wait for hours in a waiting room. I once experienced someone who I think may have had developmental delays try to take my sick infant's soother out of his mouth in an after hours clinic wait room...so yeah this couldn't be a more convenient service. I have also used this for my self when sick with strep throat. The wait can be long but oh well I'd rather wait at home than in a waiting room. read more

I think those are the bottom of the barrel doctors because why else would a doctor visit patients at home. The doctor I got was very inexperienced and had no idea what was wrong with me. He didn't prescribe me anything and said to just wait for 3 days and see how it goes (what?with a fever?). Needless to say I won't be using them again read more

I called to report that I have a fever, guess what? They sent a very unexperienced doctor, he didn't know what's wrong with me, he said I should go to get blood work done. He didn't give me any prescription for anything. And when I asked him to check my Temperature he said that he doesn't have his thermometer with him!!! What kind of a doctor that comes to your house after you had reported you feel you have a fever and doesn't bring his thermometer with him??? MedVisit Reviews and Complaints Employees unexperienced doctors, this is not the first time I had an issue with MedVisit, but this is the first time I posted a complaint. If you feel sick don't waste your time and call MedVisit! Go to a hospital near you it's better. The doctor still got paid by OHIP even if he didn't do anything and even if he didn't have his thermometer with him which is very unfair, this is called stealing from OHIP and OHIP SHOULD NOT ALLOW THIS!!! I will make a call to OHIP in the morning and report this nonsense service. read more

Doc came by in good time, but did not remove his shoes, did not wash his hands, and then used his otoscope in my daughter's ears without sterilizing it or using a disposable cover. I kept second guessing myself until he said HE'S been "sick as a dog" for 10 days...! Proceeded to blow his nose... and again didn't wash his hands. I'm in shock. Hoping my daughter doesn't get sicker for having had him visit. :( read more

Needed a house visit as I could not make it to the walk in. Called the service and got an appointment the same day. The Doctor was professional, caring and great demeanour. I am very happy with the service and would recommend to anyone. read more

absolutely useless. dr. x (i thought long and hard about whether to use his real name) made a timely visit to my home--thank you. after telling him that i was experiencing profound weakness, fever, and body aches, he asked me if i had anything come "out of your bottom end". wtf? first of all, aren't you a physician? like, is the most medically accurate verbiage you can use "out of your bottom end"? and secondly, what on earth does that have to do with "profound weakness, fever and body aches"?!? he went on to tell me that if nothing came out of my bottom end, i may have to go to the hospital. but what about my complaints? do you have any relevant advice? no, take tylenol, get rest, drink plenty of fluids? he was in and out in, literally, 5 minutes. a colossal waste of time and dying to know how many of my tax dollars go to support this "free" service. it's a shame, the concept is brilliant, and perfect for the elderly and extremely sick, but utterly useless. perhaps people have had better luck with "doctors" other than the one that visited me... read more

Called the service at 9AM to schedule a visit for my 3 year old son. Receptionist took down my phone number, my son's health card number, my address details, closest intersection even BUZZER code for my building's entrance!!. Advised that doc will come between 4pm and 11pm!! I waited and waited and waited .... and noone showed up and no calls either! I call back a day later enquiring what happened and receptionist says that I am nowhere in the system and if I AM SURE I CALLED THEIR COMPANY.. THEN IF I AM SURE IT WAS THE SAID DATE!! Hello! i am not a cow!!.. i use an IPHONE that gives you exact details of who you called and when and for how long! Anyways, that tells me a lot about their service and systems too!! What a waste of taxpayers' money! NEVER AGAIN! read more

Ridiculous. My elderly father had a fall and needed to be evaluated. He is unable to travel. They would not send a doctor because he had no visible injuries. He may have a concussion, but they were unwilling to send a doctor to evaluate him. Terrible and very disappointing service. Obviously, if he could travel to a doctor he would. Not sure what the point of their services is, if not to help those who cannot get to their own GP. (I'd like to add that this service was recommended to me by a medical professional to use in this very situation) read more

First time contacting the clinic and upon describing my symptoms which were that of a STI and discharge during urination, was advised by the person that picked up the phone that my symptom is not recognized and as a result there was nothing that she could do about it. How can such blatant discriminatory conduct and complete ignorance Be something that is publicly funded and covered by ohip read more

Confirm your booking is made! The reception was a totally clueless lady took all my info down and said someone is available and said I can call in later with my healthcare number as I was at the office, make the booking, drive home and call back right away to be told that NO doctors are available now. What did you tell me it was okay to call in later with my card for? Why did you take my info down? And told me but one is available by 3am when it was 5pm when I called, totally clueless and untrained. Hopefully their actual doctors are better! read more

I think this service is amazing. Dr. McFadden was so kind to my mother before she died. My Mom was very sick and refused to go back to the hospital but she felt safe and comforted by him. I would rather be at home and be comfortable than be in a contagious environment like an emergency waiting room any day. There are no transportation costs. Perhaps if the doctor was asking "if anything came out of your bottom" he was trying to find out if you were constipated or had a virus. This is a completely reasonable question. I'd be more upset if the doctor didn't ask questions. These doctors see many patients so they need to be quick but when you are very ill they are there for you. I fell apart when I lost my Mom and Dr. McFadden remembered seeing my Mom and he comforted me. I would call them time and time again and not worry about the quality of healthcare I received. read more

Was on hold for 25 minutes and gave up because no one was picking up. The same music played and the same recording thanked me for waiting but that was the extent of their services. Would be nice to know what number I was in queue and if someone would ever answer. Really poor customer service. read more

Very bad experience. my dad had a bad cough and needed to see a doctor. I called the service and reception at first told me they were fully booked, then she called again and said someone called, they got all the health card information and phone number and said the doctor would be there between 8-1130pm and the doctor would call before they came. At 1145, I called again and they said we were still on the list and the doctor was coming but running late. I called again at 1230, and reception was close. No doctors showed up or even bothered to make a call to let us know they were not coming. Totally a fraud!! very disappointed and they totally took advantage of sick people who are in need. Terrible!! read more

I can't comment on the doctor's because we never saw one. I called in the morning to see if my 6 year old daughter could be seen today. The reception said that the doctors visits are between 4pm and 11pm. I was concerned that the doctor would come after 10pm when my daughter would be asleep. The receptionist seemed impatient with me and wasn't able to offer any reassurance as to what time the visit would be scheduled. I understand that the doctor most likely would schedule his visits according to location but waking a sick little girl at 11pm seems unacceptable to me. I doubt I would use this service again. read more

I'm in awe with the incompetence of the doctor, supervisor and intake workers. It was brought to my attention that my sons health card was not working well so once I got things sorted out with service Ontario I had given the updated information to the doctors from medvisit who told me the information would be updated. So I called for a visit today for all three of my kids who have been sick all day with a fever and I figured a house call would be the best option so that I wouldn't have to drag 3 sick kids out and about one being a baby. The doctor showed up at 10:30pm and I explained I Hadn't yet received the new card and he asked me for a version code which I didn't have because I haven't yet received the card however I had been given it over the phone once by service Ontario before which I had then passed on to the doctor Through text as I was given it over the phone. The doctor then refused to see one of my children due to me not having the updated code and I asked him to please see him and that in the morning I would call service Ontario to give him the updated version he continuously refused saying under no circumstances would he ever. I became extremely upset due to the fact that they have seen my kids so many times before and that the intake office didn't properly update my information avoiding this problem entirely. He very childishly grabbed his case and ran out and I asked him to see my other kids and he yelled back that his supervisor would contact me to discuss whether or not he would see my child with the card issue. I called the supervisor myself and he kept me on the phone trying to understand the situation then once explaining I had remembered I had texted the updated version code to the dr so I looked back in my texts and gave it to him and he told me he has nothing to do with the office work and to call in and the office workers have a tendency to not complete simple tasks. I then asked that my other 2 kids be seen and he laughed and said no that the Dr left. I became confused and asked why and he said because he instructed the doctor to. I then asked why and he said because he has other house calls and I then became furious and explained that my kids had been waiting all day to be seen and I could have taken them earlier to see a doctor and he said that he couldn't help me and that I could still take them to the hospital. Angrily I told him that I shouldn't have to take my three kids one being a baby to a hospital at 11pm because they are insanely unprofessional. I told him I was going to file a complaint and he then told me "go ahead file one so will I and guess who they're going to believe" I'm disgusted at the lack of professionalism from both the doctor and supervisor. On a side note I've been seen before and told I had a cold and later seen a more experienced walk in doctor who figured out it was pneumonia pre chest X-ray and my daughter was also diagnosed with a cold and had bronchitis. I've finally had enough of the lack of diagnosis and am shocked at how insincere the doctor and supervisor could be to an 8 year old child. My rating is a negative 5 unfortunately I don't have that option. Don't waste your time moms and dads there's plenty of excellent doctors all around the city who will save you time in the long run. read more

I was reminded about this service by a couple of other moms and decided to try it this past week when my baby wasn't feeling so well but I could not make the trek across town to her pediatrician or a walk-in. I called around 1:00 P.M. and was told that a doctor would be in my area and able to visit between 4:00 and 11:00 P.M. Since I wasn't planning on going anywhere, this was fine by me. I was relieved when the doctor (really, really young guy! I was surprised. For some reason, I was expecting someone MUCH older, ha ha!) arrived shortly before 8:00 P.M. He was very professional but friendly and thoroughly assessed my little one. I asked some questions, he gave clear answers and we were left very satisfied by the whole experience. I plan to use this service again and hope the next time is just as good. :) read more

Light in the end of a broken system. I ll make it short. I suffer from neurological pain combined with anhedonia . Fibrosis is the proper term for a condition that can't be cured. If I don't take my off label medications , it feels like I have no will to even eat on top of of indescribable pain in the pancreas. 1 visit . I run out of my meds quite often and since its a controlled meds (non narcotic) but our screwed up system gives it to children for ADHD . Anyway , I had learned not to go John Q on some of the heartless arrogant pricks that are Rude to the point of being malicious. I have all my medical history including cppd and 6 hospital admissions and then I first needed a 3 day dosage of vyvense (sch 2) the gentleman who showed up told me the following"Sorry I can't prescribe narcotics to anyone" then the med visit employee(I wish I remember his name , breaks the law again by telling me after 1 min and 30 seconds he has an "emergency appointment" Now to the positive. I don't give up on my rights as I used to.I called med visit and told the person in charge if that incompetent gentleman bills Ohip I would contact ministry of health To my surprise , I was listened to and my next doctor was great . Doctors like Dr.Doug MacFadden give me hope that humanity and empathy does exist in medical profession. He was non judgemental ,courteous ,also very strict as he should be .He had called shoppers drugmart to confirm the last prescribed date and in few minutes I was helped.Doug I told you my dislike if your many peers but you sir are a gentleman and I gave a CEO of Med visit a follow up phone call, to thank him for employing a fantastic human being. Next time I need help I d only request Mr MacFadden Cheers read more

Absolutely unreliable. We called for an appointment for our little girl, provided all the required information (including phone number) and they gave us the 6-11pm window. We waited and waited, but when 11pm arrived we called them to see what the hold up was. They said they called and no one picked up, which was not possible as we had no missed calls. They then realized their guy had been calling the wrong number! And why didn't they come to my address since they were provided with it??? Worst of all they said it was too late to send anyone over!?!? What kind of service is this? Good thing they aren't the only ones in the GTA, because they'll never get my call again, and I'll make sure to tell everyone else I know to avoid them. read more

I have been using Med-Visit for many years now and they've always been great. Yes, the docs tend to arrive quite late in the evening but it's worth it, for being able to rest your sick body on the couch and not drag it out in the cold to a clinic office!! 1000 times better than relying on Telehealth, (which will send you to Emerg automatically, even if you call about a hangnail!) I do find that in the past year, the service at Reception has deteriorated *badly*. The women who answer the phone have 1) bad attitudes the minute you need to deviate from their formula of who are you, what's wrong and where do you live; 2) and, as I've seen mentioned in other reviews, they do feel quite free to express their impatience with you like they are doing you a big fat favour to be talking with you at all. Example: you ask a question, they respond with a party-line response that does not in any way answer the question, you try to re-word the question to make it more clear, and they snarkily repeat the exact same thing they just said and tell you that 'you aren't listening'...and once I called for a doctor and was trying to explain the concept of a "stamped" sick note I required for my school; the receptionist couldn't grasp this concept right away, and put me on hold because she had to "deal with a customer"!!! Hello?! Am I not a customer????? As a customer service rep myself, I'd like to assure the ladies of Med-Visit that it is not the customer's job to "listen", it is THEIRS!!! So because of them, my would-have-been-5-star rating must drop to 3 stars. If the Reception staff could get some customer service training and perhaps some occasional supervision or call monitoring, it might go up to 5 stars again. read more

I used the service for the first time last week and I will never use it again. I called the service for my 84 yr old mother. SHe had been sick for a week with appeared to be flu like symptoms. The Doctor showed up 12 hrs after I called in. He checked my mother's chest and prescribed an antibiotic (for bronchitis) and a cough syrup. She felt worse the next morning, I tried to reach the doctor but he never called me back. I rushed my mother to the ER by ambulance. She was admitted to the Cardiac Critic care, they put her in isolation, started oxygen, and IV right away. My mother had pneumonia, sepsis from a UTI and e-coli and they diagnosed AFIB. Thankfully we went to the hospital when we did...she could have gone into septic shock! I don't understand how a doctor missed all the red flags? I asked him (DR. Hill) if we should take her to the hospital and he said "NO, not every illness requires hospitalization!" I'm glad I listened to my insticts and not to the Doctor. read more