VERY RUDE MANAGER and very poor customer service by JACK .
I bought iPad and pen from here and by mistake the chap who sold it me ( a nicer sales staff ,not Jack) had given me the wrong pen . I phoned the store and was told I could simply swap it the next day with the correct pen . Next day Friday 13th I returned to the shop to exchange the pen. The staff Jack and his manager were both very grumpy from the start the manager told me the pen was an extra £5 now not considering my return to the shop parking and time . I explained I was told it would be exchanged his reply was I'm not losing a F*,!~ing fiver . you can have your money back you should've bought the right person in the first place. Eventually after a disagreement with The grumpy manager who gave very poor customer service total dishonour to Nathan co as a representative of the company, saw the light eventually and reluctantly let me take the pen at no extra charge but lost the sale of a computer console a PS2 they had in the window I enquired about so I walked across the road shortly after I bought one from Cash converters instead I won't be using the shop again .
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