My first experience with Matt. Nothing huge but they did an excellent job, were courteous and…read morethorough and checked everything. I'll go back in a heartbeat. Jerry Utley

Being a parent with a young adult in school at UW La Crosse (hours from home) I've needed Matt's a…read morecouple times. They have been nothing short of amazing. Great communication and great service with the added touch of taking care of the little things to make the "adulting" a bit easier for my daughter. Thank you to all of the staff at Matt's. I appreciate ya!

Wanted a 2nd opinion on "need new tires" from dealer's service department during oil change. Dee's…read moredid a complete, free inspection of my vehicle, showed me the results. No tires needed at this time! Will be giving them all my vehicle service work from now on. Retired woman who can rely on Dee's to give me honest and sound advice on necessary repairs.

On a road trip from Chicago to Mt. Rushmore we were traveling through Onalaska when our oil…read morepressure light came on. We called Dee's the next morning and explained our situation. They able to get our car in right away, diagnose the problem--a faulty sensor, get the part from another location, fix the issue, and get us back on the road in just over two hours. Instead of waiting in the shop, one of the guys drove us to a local diner so we could have breakfast. Not only was it incredible service, but they only charged us for the part and a half-hour of labor! I almost feel like we were lucky to have the problem in Onalaska so we could receive the excellent service from Dee's Auto Care Specialists.

My car battery was dead, and I was unable to take the Prius to the Toyota dealer. I arranged for…read moreMike to make a house call to replace the battery. Although he was busy and ran a bit late, he showed up with the replacement and did the job efficiently, charging less than Toyota would have. He even showed me how to use Venmo, so I wouldn't have to pay a Visa service fee. Very satisfied.

I think Mike had been a lifesaver for me over the last 5 year. Always n outstanding service and…read morequality of work performed never a complain. Hope he does well in his new business and I have no doubt he will. Great service! Great Guy! Thanks Again Mike!

The AC was barely cooling the interior of my vehicle, and as I was driving by Nelson Auto Center I…read morenoticed their sign mentioned a reminder about getting an AC check. I made a note of that and eventually stopped in to see if they could do a check for me. I was met promptly at the service desk on a busy day, and while they couldn't me in same day (which was a Thursday) I was able to schedule an appointment for the following Monday morning. When I arrived, Joel met me at the service desk to get things started. Very smooth check-in process. Joel let me know it would be about an hour to do the check and said they'd text me when it was complete. I told him I'd head over to the Taco Bell next door and be back after that. Joel pointed out that some sort of construction had started that morning at Taco Bell and that it didn't look open (turns out it wasn't). That didn't stop me from breaking fast. Joel set me up with a loaner vehicle so I could go grab a bit to eat. Sure enough, about an hour later (as I'm finishing my breakfast) Joel called, let me know that the freon was low and that they topped it off, and that the car was ready. When I arrived, we completed payment in no time, and I was out the door with cold AC at a very reasonable price. I'm glad I got the work done at Nelson - friendly, knowledgeable folks who work quickly and charge reasonably. I would not hesitate to go back for additional service needs.

Tom saved the day for me! I'm a non-mechanic and with my car overheating, I didn't want to drive…read moreit. So, I called Tom and told him what I wanted him to do. When he got here, he didn't do what I asked him to! Instead, he told me what the real problem was, which was simpler and faster than what I had thought I needed, and he fixed my overheating in short order. He has a per-hour rate of 100 dollars and he pro-rated that for just needing part of it. What with throwing in labor and adding his own fluids and having all the right tools at hand, the whole thing was very reasonable. Tom is very knowledgeable and explains exactly what is going on and what needs to be done. I couldn't recommend his service more!

He a God dam Thief I had him come out to do an Alternator and he fixed something that did not need…read moreto be fixed and stolen money from me and my wife for a job he did not do he dam scammer and will not come back and fix his mistake and fuck up he did

Highly recommend! Friendly, professional, and reasonable…read more One of my brake rotors went out the day before I needed to leave for an internship on the other side of the state. They got me in right away and had it fixed that same day! Totally saved me a lot of trouble! As a young female, I am always nervous about taking my car in for repairs because I feel like I have a target on my back to be screwed over by auto repair people- completely not the case here. They fixed exactly what was wrong with my car at a reasonable price and didn't try to sell me anything extra. Not to mention that the staff, from the receptionist to the mechanics, were incredibly warm and friendly. I would definitely take my car to Bob's again.

I had my car serviced. $1700. Then it died a trip to town later. Had to be towed to the business…read morefrom Losey and 35. He said it needed a new engine. Said he'd pay for the tow if I surrendered it. Many ugly emails and I did. I didn't get home and I was getting hate mail to bring them the title. It was probably time for a new car. $5-10k for a new engine. No reimbursement for the money I stuck into it. It remained there and is now a rental for those who use the mechanic. I got scammed. I was told to bring it here because he was friends with my ex's dad. Fucked over BIG TIME! And I was stuck with a used car, new payment when I didn't need it. Buyer beware. He's a scammer! Experience-negatives if it would give me negative stars.

This place is awesome, they have great customer support, and follow through after repair is done,…read morewe had transmission replaced , after driving about 20 miles , the car stopped in the middle of the road , managed to get it to side of road, called them and they came and put the car on a trailer, took it back to the shop, put in more transmission fluid and we were back on the road. They will be our family mechanic for sure, no extra charges, great service and we can't thank Colton enough for this experience , renews my trust in going to a independent mechanic, instead of paying huge dollars at a dealership or corporate business .

As a young woman with zero knowledge about cars, I am always wary about going to a new shop. I…read moreunexpectedly had to leave town, which was super convenient since my car had just started giving me some problems. After calling multiple shops, Bion's was the only place that could fit me in on such short notice. Not only was the staff very helpful and friendly, but they also fixed the problems with my car very quickly. Cost ended up being far less than I expected. Fair prices and a reputable, honest company that won't take advantage of you by draining your wallet. I would definitely recommend.

I was extremely dissatisfied with my service and do not suggest anyone go here…read more A friend of mine was in La Crosse with my car. I was camping in North Carolina. Unfortunately, my car took this moment to have a transmission failure. My friend towed my car to Bion's because they were a Mom and Pop kinda shop and she trusted them more. The diagnoses was that my transmission had leaked dry possibly due to a gasket or cap leak. Inspection, replacement, and flush were all quoted at $900 by Randy. I had always been told that transmission flushes are slightly dangerous for transmissions because they may jar sediment or impurities lose, only to get that sediment stuck somewhere else in the mechanism resulting in damage. Randy assured me that this would not be an issue and that I "would be taken care of." The next morning, the repairs were inexplicably jacked up to $1,300. The transmission was sticking in 4th and my new mechanic, Mike, didn't know why. He examined my transmission fluid and noted there was a lot of "metal fragments" in it and he didn't know why. Mike also said that if I wanted him to find the problem it would be at least 6 hours of labor for him to inspect my transmission. I want to take the time here to explain I could have ordered a used transmission for less than $1,300. The next day Mike said my car was running fine, and that I should probably replace the transmission. I requested an invoice of the service, and Mike said that he nor Randy new how to scan anything to email me. Here are my concerns: Shouldn't your mechanic accurately diagnose a problem before pouring your money into costly repairs? Shouldn't that mechanic also accurately quote his price? If the inaccuracy of service and failure to meet expectations results in a 45% cost increase, would you prefer the service representative offered to rectify the situation or at least talk to you again? Shouldn't these master mechanics, these tamers of technology, these wielders of wrenches, these kings of combustion... know how to scan a piece of paper into a PDF? TLDR; Cost me $1,300 to get my car to my regular mechanic for further repairs. Expectations not met. I was extremely dissatisfied with my service and do not suggest anyone go here.

I called the owner of Arden's on a Sunday evening when I had an issue with my car. I had a warranty…read morewith Arden's for a caliper, but since my car was stuck out of town and unable to take it to La Crosse, I received money that day to fix the issue myself. so thankful for the owner in being generous with his time.

I rolled into Arden's with a near dead battery and a failing alternator, and the guys got me…read morerunning again in a quick timeframe, were very polite, kind, and professional. Will be returning for all of my auto service needs.

Priced way too high. 230. To put a spare on. 280. for a 5 mile tow. Don't know who would pay this…read moreor why this is even a business. When the all mighty dollar overrides the customer service / experience it's not worth it. Glad my wife reminded me we have the State Farm app and it ended up being free with our insurance. Huge shout out to Kyle Visker at State Farm & Craig's towing for making my rough adventure a little smoother.

The secretary is highly unprofessional, she talks to people very rudely and unethical, she should…read morenot be working in a customer service field! The service is horrible, they fix your car and break it at the same time so you will have to come back and then they overcharge you! They are also racist! I would not recommend going to them!!!!!!!