This is going to be a long negative post as there are many issues regarding the purchase of a new truck from Natchez Chevrolet. I beg you to read the entire post. You need to know what you may be getting into if you are looking to buy a new vehicle from Natchez Chevrolet or any other dealership's owned by this company, especially if you are buying as an out-of-state buyer. Many might wonder why I waited 8 weeks to write this review. I will explain that later. I started this horrible purchase on or about August 4th, 2025. I was looking for a specific vehicle and at that time there were only 3 available within a 700-mile radius of my hometown. Natchez Chevrolet was the closet dealer which had the truck I was looking for. My hometown is approx. 300 miles from this dealer. Within the first minute of my initial conversation with the salesman he offered to deliver this truck to me. I have bought multiple new vehicles over the years and have had many of them delivered and was initially pleased to know this dealer would do the same. In addition, this truck had a factory installed light/roll bar I did not want. I asked the salesman if this could be removed and if removed would it be noticeable it was initially installed. The salesman informed me they could remove this light/roll bar with no issues. During this week we completed the negotiations, and I agreed to purchase this truck. As part of the discounts available you needed to finance at least 10K and I agreed to finance this amount with the balance to be paid via wired money. This dealer initially sent me the amount which would be the difference of my trade. The next day I received a picture of a handwritten note of the amount of the check which needed to be wired. The next day I decided to have the entire balance financed and I contacted my salesman, and he stated this wouldn't be an issue and he would contact the finance dept and make that change. Two days later I receive a call from the finance dept informing me they were still waiting on my check to which I informed them of my conversation with the salesman about financing the entire balance. The finance dept. stated they never got that information from the salesman. It was agreed my vehicle would be delivered to me on Aug 9th. I requested the delivery driver call me when leaving the dealership so I would have an idea of his arrival time. My salesman called me and stated they would be leaving Natchez very early in the morning and did I want a call that early. I told him no but to please have the driver text me so when I awoke, I would know about what time to expect the delivery. This information didn't get passed to the driver as he indeed did call me at 4 AM on a Saturday morning. Once the driver arrived, I looked everything over and determined part of the off-road kit was not in the truck and I informed the salesman of this. He stated he would immediately have this mailed to me. I have been waiting for this to be mailed for 8 weeks. This is the reason I have waited to write this review as I figured I would never receive this if I sent the review before receiving it. At this point I don't think they will ever send it. In fact, the last time I asked the salesman about it he didn't even return my text. About 2 hours after the delivery driver left, I realized there was a difference in the numbers they originally stated would be owed on the balance and the amount to which I was charged. I contacted my salesman and asked why the two numbers had a difference of over $1600. He told me the general manager had added the cost for the delivery and the removal of the light/roll bar. Never was there any mention there would be a fee for delivery or there was going to be a fee to remove the light/roll bar. Never did I agree with these charges and they were never discussed. In addition, even if I had agreed to these charges, this dealer took it upon themselves to add it to my total amount to be financed and didn't give me the option to pay for these charges outright. The salesman couldn't even tell me how much I was charged for delivery and how much the charge was for removal of the light/roll bar. The following Monday I attempted to contact the finance department to try and figure out this issue and to determine how they processed the paperwork with my local tag/title office. After 3 days and 7 phone calls I finally was able to get word to an unnamed employee I needed the finance person to call me back as you couldn't leave messages on her phone. After finally speaking with the I thought maybe they were the correct person who might be able to correct the unauthorized charges. This was not the case as I was told the general manager would need to be contacted regarding this. I was also told by the finance dept. this dealership uses a third party to do their tag/title work. I didn't think much about that although now it being over 8 weeks later and I still do not have the proper paperwork to put this vehicle in my name read more

I recently purchased a 2023 Yukon Denali. I spoke with Natasha about the details and pricing of the vehicle. I had to speak with Jason, the manager, because Natasha was new and made promises that "she didn't know any better because she was new" I had the vehicle delivered to my home. Upon receiving the vehicle it was dirty, grease marks on the side, dirt on all the mats/seats, plastic half removed from the inside. I am now having to pay for a brand new vehicle detailed. Jason was extremely rude and very unprofessional. If there was another Denali like the one i wanted anywhere in the US already built, i would have driven days to buy it there. I will never purchase another vehicle from this dealership again. read more

Purchased a Ford F-150 here........mistake. We must have purchased the warning light special. The salesman promised it was an easy fix and they would get it fixed when the part came in. Well that's not the case with the truck really going crazy after the first attempted repair it went into limp mode and 3 weeks later the shop told us, sorry we can't fix it. The salesman offered to trade the vehicle out but of course it would cost more!! After the shop said we can't fix it the salesman said bring it back we can fix it No Problem!! Really? Unbelievable poor service and no respect for the customer. This has dragged on now for almost 2 months and we haven't driven the vehicle for 2 weeks. Funny thing is they said all the customer wants to do is complain. Wow better think twice from our experience. read more

Great experience! Everyone was very helpful and friendly.Thanks Derika Lanclos! You are awesome!

I was planning on purchasing a vehicle. I spoke to a salesman earlier that day and decided to drive down with check in hand since the out the door price was given to me. I drove down and this dishonest salesman advised me that she had left earlier so since I had driven over two hours I test drove the vehicle. The vehicle was not cleaned prior to being placed on the lot for sale. There was melted candy in the gear shift and he advised we can clean it up. The vehicle had a rough idle and was pulling to the right. I advised that if those items were taken care of that I would purchase. On April 3 I reached out to Derica and advised her that I came Saturday but she was gone, She advised that she was in the other building. So this dummy with jeans and a polo shirt on just lied to me. I advised her that I would still like to purchase if those items were taken care of. She worked hard and did her part but Management advised the vehicle was being sold and no repairs would be made. This is sad, this isnt a 1500 dollar car this was a Ford 150 Plat with 65K miles. This is sad, the used car business does not value potential customers anymore. Please go else where. read more

we unfortunately HAD to bring our Camaro SS into this dealership after being told to take it to Baton Rouge. with our work schedules we just couldn't drive that far. we are the most understanding people ever. we understood when they said they quite literally never answered the phone because they were short staffed, we understood when it took a month to fix the car because they had to contact GM about the issue we were having. what we weren't understanding about was when we picked it up and the tank was not only on E, but they put 43 miles on our car! they would of had to drive it 1-2 miles every single day for that to happen! You're being paid to fix cars, not joy ride in them. To make matters worse the white interior was brown because they didn't care one single bit about cleaning up before they got in our car. Next time I will cross an ocean to use another dealership! There's zero excuse for that level of disrespect to someone's property read more