I do not typically write reviews - either negative or positive - but I feel an ethical obligation to write one here for prospective clients.
Juliana Medrado is very nice and usually diligent about my follow up concerns. However, I do have major concerns about this office. I had to call back frequently to prompt communication following testing, and while I understand the burden on the medical system currently, there is no excuse for negligence of standard of care. It was evident that my inquiry was subjected to the bottom of the pile as it was not deemed urgent enough despite persistent and yet respectful phone calls from myself to them.
Each medical staff member who called me back did not have answers for me and I found myself repeating my concerns only to be told to await another call. They were often dismissive and did not understand why I was looking for clarification regarding my test results.
I had to strongly assert myself in order to receive a referral to a specialist because they did not personally deem it necessary and challenged what is a basic patient right to a second opinion. While they likely see an influx of patients with health anxiety, they should not view each client through this biased lens or allow it to be a barrier toward addressing patient concerns fairly, with discretion. That being said, patients with mental health challenges are particularly vulnerable to this type of treatment by medical staff. Let this serve as a reminder that these individuals in positions of medical authority have the responsibility to treat every patient concern with dignity, diligence, and empathy - and that nothing short of this should ever be tolerated.
I left each conversation with this office questioning my own judgment and this is the opposite of what the patient experience should be. Please be wary of receiving services from this office or any office that causes you to doubt your own expertise, which is that of yourself and your health! I genuinely hope that they do better in the future. read more
