EVERYBODY who works in this office is unreasonable unethical, and non-empathetic. From the…read morereceptionist to the physicians to office manager Deen to Dr. Ronnie Blunt himself, they do not care they make you wait hours and hours to be seen. They continuously miss schedule people and they do not care what you're going through as a human being. They look at people like drug addicts , when all my drug test have been clean so I'm very very far from a drug addict. I came to Dr. blunts office for help. I DID NOT get that. FRIDAY 10th I had a TeleMed with Dr. Blunt. The receptionist called me and told me to hold for my telehealth appointment at 11:01 AM I stayed on hold to talk to Dr. Blunt for 52 minutes. I was abruptly hung up on which I thought the office would call me back, I was highly mistaken. Never call me back after a couple of minutes. I called them back at which point I was advised by the receptionist the doctor wanted me to come in the office. I said OK but I live 1 1/2 hours away you want me to get into a wreck trying to get there in Friday traffic ? She asked where was I I told her and she said come on and even stayed on the phone with me for over an hour while I was driving there. She told me when I arrived Dr. Blunt wouldn't see me knowing this why didn't she say that while I was on the phone waiting over a hour driving there ? She said he has an appointment that he had to leave the office and get to. At this point, I was highly upset. I was having a panic attack/anxiety attack at which no point I was offered water assistance or offered any kind of empathy. I asked to speak with the office manager, which was Dean. I explain the situation to him. He basically said oh well there's nothing he could do. There was no sorry there was no Can I get you anything? Can I get you some tissue? Nothing they treated me so inhumane to the point my mental health was spiraling to not a good place. They asked me to come back Saturday at 1:30 to see physician Judy. I said OK I asked the receptionist. Can I use the restroom before I leave She told me No Dr blunts about to come out. Can you just leave so we don't have to call Bibb county there's a Burger King on the corner I asked her where is the empathy? So I drove 1 1/2 on Sat to get there and speak with the physician for her to tell me she was keeping everything the same she said my folder, lack notes For the past several months I've been seeing Dr. Blunt. She apologize for the way that I was treated and she also told me that she is QUITTING the office and that she will no longer be working there because of how the staff there treat patients. Noticing my prescription wasn't called in , I turned back around becayse nobody's answering the phone for the receptionist to tell me that Judy the physician couldn't call in my prescription. So She said that she's gonna call Dr. Blunt and see what's going on and tell him everything that transpire She called Dr. Blunt, which he said he was calling in my prescription To my surprise, I sat there for 30 minutes, waiting for the verification from my pharmacy . The pharmacy advised me that all my prescriptions were not called in at which point I asked the receptionist what was going on at that point she advised me he DC my medication. For What ? She said she doesn't know that it's just in the system as DC. I found this appalling and I was very caught off guard As you can see in my urine, I take my medication every day and I don't use any drugs. I don't understand how a doctor like. Dr. Blunt can just cut off somebody's medication if there hasn't been any issues. So you're telling me as a doctor It's OK to give somebody medication for several months and then just cut their medication off for no reason that's OK and that's humane? This behavior that the staff all have shown is disgusting, especially working for an officer that claims to help people with their mental health. I find this distasteful disgusting and very, very inhumane. The actions From ALL SO CALLED STAFF ARE ALARMING.All you did was cause me TRAUMA. SAD just retire if you don't care !!

This is a weight loss program that I was referred to. Where to start. (1. I saw the Dr one time,…read morethat's it. (2. Every payment I made was either cash or cash app. (3. The checks were made out to his assistant. She claimed he(The Dr) didn't want his name associated with the checks.(fishy) (4. They are never in the office. They close down, everytime anyone needs to run a errand or go get lunch. (5. There is also 3-4 people hanging around and behind the counter. They do not look like nor dress like employees. They all look like thugs and are always looking in people's chart and watching what they're getting. ( HIPPA) law, don't apply to them.(6. They also claim to run out of meds all the time and have to make several runs to Macon and Atlanta to restock. (7. I hope the right person reads this, they need to be checked out or investigated.

I am a Georgia physician myself and would have been lost these last 10 years without Dr. Fackler's…read moretreatment for my two family members with previously untreatable conditions. Choose her if you need serious compassionate help!

This office is great for my annual check ups. Melissa Butts is attentive and cares about her…read morepatients. My favorite part about this office is when I need to be seen for a sick visit they have the pull up service and don't even let you leave the car for testing and eval.

This office has gone downhill. I was a patient for a long time before moving out of the area…read more After moving back, I tried them once again, and it has been one disaster after the other. The receptionist submitted the wrong lab test order to the lab technician when I checked in for my scheduled lab appointment. As a result, I had to go back for more blood to be drawn, costing me more time and money. This is not the first costly mistake that I've experienced here, nor, sadly has it been the last. There appears to be little to no communication among the office staff. No one can answer any questions, even simple, general questions that would normally be handled by competent office staff. Instead, the patient is handed off to someone else, who in turn either can't or won't answer questions either. The onus is on the patient to figure out their processes, yet asking questions to understand that process or to try to resolve an issue, is actively discouraged through rudeness and passing the patient off to someone else for an elusive answer that never comes. No one listens to understand what the challenge is, nor do they show any interest or initiative in resolving the actual issue. Solutions are non-existent and, as a result, the quality of care has deteriorated significantly. The problem appears to lie with the office staff rather than the nurse practitioners, who seem to be competent and capable. Perhaps better training for your office staff on clear processes, problem resolution, and setting of expectations will prevent more patients from leaving before you no longer have a viable practice.