I grew up in Florence and moved away loooooong ago(35 years), however I always enjoy my trips back…read moreto visit with my family. Unfortunately, my latest visit for my mother's 92nd birthday celebration has turned into a debacle because this dry cleaning service refuses to actually respect the fact that the customer is always right. That customer loyalty is the thing that builds a brand and continued support. I took in one Blazer and two dress shirts on Friday January 16th for same day service. Apparently the new worker at the location on North irby Street did not put my order in properly and it was not ready on Friday evening. I then called on Saturday morning and was told that there had been an error that the individual was new and that she had made a mistake and I would have to pick up the clothes at the location on West palmetto Street and that they would not be cleaned because they would not be ready until Monday. I have a flight back to New York City at 6:15 a.m. on Monday morning so that was not going to suffice. When I went to the West palmetto location the first time, the young lady was cordial and kind and easy going and told me that she would look for them and that I could pick them up before 1:00 p.m. She also took down my phone number and said she would contact me after she found them to let me know when I could pick them up. I began calling at 12:30 p.m. on that Saturday after the initial trip to the store at 10:00 a.m. to pick them up the first time, but got no answer. At 12:45p.m. I figured it was best to just go back to the store to pick up the clothing. From the moment I walked in the young woman who had been kind and courteous earlier was profane and nasty and disrespectful! To the nth degree! As soon as I walked in she said I'm the only person here! I haven't had a chance to look for your clothes! You'll have to come back Monday! Yes, I did raise my voice after being greeted that way about my own clothing, and I said to her no, I need my clothes to take them back to New York. I'm not going to be able to come Monday because I have a flight at 6:15 a.m.. She proceeded to be continually profane and rude and nasty and then threatened to call the police! Then she called the owner and he threatened to call the police unless I left the premises! The unfortunate thing is that she would not stop being profane and nasty and rude and find some space of being reasonable and understanding that I am a customer. That seemed to have flown out of the window with she and the owner. He was just as pathetic and abysmal as she because all she did was essentially call him and say that I was being loud and harassing her and refusing to leave when that was not the situation at all. And I suggested that he might want to review the camera footage because they have cameras on the premises so that he could actually see the interaction. Again, yes, I raised my voice when she greeted me with the, I'm the only person here. I haven't had time to look for your things. You'll have to come back Monday. That's the first thing I was told. I kept reiterating I leave Monday morning at 6:15 a.m. but to no avail. I called the police myself instead for assistance. The owner then asked if I could come in at 6:00 a.m. on Monday morning to pick up the clothing! In what world is such a thing possible when one has a flight at 6:15 a.m.? I cannot begin to state how disappointed and angry and disrespected and absolutely outraged at such toxic and noxious behavior from some child who could not have been any older than 20 years of age speaking to me as though I was her peer, yet I am 58 years old. And the owner, this Grayson Sturgeon person, was simply the imbecilic icing on the cake of an abhorrent experience. I'm going to contact local media and get a consumer reporter to do a story, as well as blasting on all levels and areas of social media platforms to get my point across to these fools. PLEASE VALUE YOUR CUSTOMERS ESPECIALLY THE ONES FROM OUT OF STATE!! DO BETTER! Lesson learned the hard way.

Worst experience ever. Took my clothes and was told they could not heavy starch my shirts. Took…read morethem to the cleaners on palmetto. The only one not owned by white swan. They are the best and cheaper. Those ass holes still took my money for a service that was trash. I can iron better than what they did. White swan suck.

Great svc always. Every time I'm in town, this cleaners always come through with the best svc.read more

At a cost of over $4 per shirt, I expect them to get it right. That seems reasonable doesn't it?…read moreWell, at this location, three times in a row, they have totally boned my shirts. Not only can they not get the heavy starch right (I get either light starch or none at all) the shirts are also wrinkled on the hangers. I have to press them at home before I can wear them. They also missed starching the khaki pants I brought in twice. The last excuse was that they thought they were supposed to be dry cleaned not laundered. The other excuse was to blame the staff in the back. The end result was they've done a very poor job three times in a row. A $40 - $50 dry cleaning tab is a luxury for me, so when I pay for something I don't get, I take it very personally. This place just plain sucks at what they do. I feel confident that after three attempts and a total of $152.00 spent on poor results, I am not being harsh in my judgement of their performance. There is another dry-cleaner within view of this one. I will be driving the extra block to check them out next time.

Worst service ever. Lost my 86 year old mothers brand new dress for her only grand daughters…read morewedding. Managed down his staff, charged me double what he told my mother he would charge if they found the dress. This after he told me and my mother he would not charge at all I'm assuming for the inconvenience.... I asked to be reimbursed for the dress my mother would now never wear, the response was "we don't do that". Although it was clearly your fault for loosing the dress with NO time to shop for another dress before the wedding. No apologies. No resolution. No respect for the employees who work for him.

The Cleaner's of Florence does quality work and the staff are friendly and personable. I am…read moreextremely excited about their prices.....my dry cleaning bill has decreased 30%!!!!

Great local business! They do a great job amd always so pleasant and easy to do business with!read more

If you want someone that you can trust to do the job right the first time then this is the place…read more Friendly, professional and done on time. You couldn't ask for more in the dry cleaner and alterations service. Bubba and Ben will take care of you with a smile. Definitely 5 stars!

Jenny is kind and generous. I went to get a quote to fix my husband's leather jacket and she fixed…read moreit no charge; "it will only take a minute", she said. My husband will be so pleased for Christmas! I recommend Jenny's!

Jenny's is reasonably priced, the alterations were done correctly, and she's FAST! I'll definitely…read moreuse this service again!!

I located kelly cleaners through a google search. I needed to get my uniforms dry cleaned for a…read morereasonable price. I'm not sure if I spoke to the owner, who said she would have it done, but she was extraordinarily nice and pleasant. My uniforms were ready just like she said on the day she said they would be. What was memorable for me was the woman asking about my graduation date and telling me I would do well during my clinicals. It's the little things that make customers glad they chose a business where people take note of the small things.

As a business owner and family of 5, Leslie's Laundry services were exactly what we needed. Having…read morea 24hr return of our freshly washed, dried, and perfectly folded clothes, allowed us to not worry about having to find additional time within our already busy schedule to complete this task. Plus they picked up and delivered directly to/from our house. Meaning I didn't have to lug any clothes anywhere! I would recommend this service to families, business owners, daycare centers, and everyone in between. Excellent service and very competitive pricing. Thanks again!

Excellent customer service, quality and timeliness. I highly recommend their service.read more

Great place with quality cleaning. Charles, the proprietor, is kind and conscientious. My items…read morecame back in great shape. Thank you, Charles.

Amazing service, quality, and value as well as being the kindest people! I would recommend Saber…read morefor any tailoring or dry cleaning needs

Excellent service and quality work! Julius Alterations & Cleaners has done an outstanding job dry…read morecleaning all of my husband's business attire--everything always comes back looking perfect. It's also the only place I trust for alterations. They've tailored dress slacks and jeans for us and even repaired zippers on our outdoor cushions with great attention to detail. The quality of their work really shows. The staff is friendly, knowledgeable, and truly cares about what they do. Family-owned and operated, and it shows in the pride they take in their service. Highly recommend to anyone in the Charleston area!

Yes! Great service! Great quality! Finished when promised - very nice people! Locally owned -…read morefamily run!