Worst experience ever. Took my clothes and was told they could not heavy starch my shirts. Took…read morethem to the cleaners on palmetto. The only one not owned by white swan. They are the best and cheaper. Those ass holes still took my money for a service that was trash. I can iron better than what they did. White swan suck.

I grew up in Florence and moved away loooooong ago(35 years), however I always enjoy my trips back…read moreto visit with my family. Unfortunately, my latest visit for my mother's 92nd birthday celebration has turned into a debacle because this dry cleaning service refuses to actually respect the fact that the customer is always right. That customer loyalty is the thing that builds a brand and continued support. I took in one Blazer and two dress shirts on Friday January 16th for same day service. Apparently the new worker at the location on North irby Street did not put my order in properly and it was not ready on Friday evening. I then called on Saturday morning and was told that there had been an error that the individual was new and that she had made a mistake and I would have to pick up the clothes at the location on West palmetto Street and that they would not be cleaned because they would not be ready until Monday. I have a flight back to New York City at 6:15 a.m. on Monday morning so that was not going to suffice. When I went to the West palmetto location the first time, the young lady was cordial and kind and easy going and told me that she would look for them and that I could pick them up before 1:00 p.m. She also took down my phone number and said she would contact me after she found them to let me know when I could pick them up. I began calling at 12:30 p.m. on that Saturday after the initial trip to the store at 10:00 a.m. to pick them up the first time, but got no answer. At 12:45p.m. I figured it was best to just go back to the store to pick up the clothing. From the moment I walked in the young woman who had been kind and courteous earlier was profane and nasty and disrespectful! To the nth degree! As soon as I walked in she said I'm the only person here! I haven't had a chance to look for your clothes! You'll have to come back Monday! Yes, I did raise my voice after being greeted that way about my own clothing, and I said to her no, I need my clothes to take them back to New York. I'm not going to be able to come Monday because I have a flight at 6:15 a.m.. She proceeded to be continually profane and rude and nasty and then threatened to call the police! Then she called the owner and he threatened to call the police unless I left the premises! The unfortunate thing is that she would not stop being profane and nasty and rude and find some space of being reasonable and understanding that I am a customer. That seemed to have flown out of the window with she and the owner. He was just as pathetic and abysmal as she because all she did was essentially call him and say that I was being loud and harassing her and refusing to leave when that was not the situation at all. And I suggested that he might want to review the camera footage because they have cameras on the premises so that he could actually see the interaction. Again, yes, I raised my voice when she greeted me with the, I'm the only person here. I haven't had time to look for your things. You'll have to come back Monday. That's the first thing I was told. I kept reiterating I leave Monday morning at 6:15 a.m. but to no avail. I called the police myself instead for assistance. The owner then asked if I could come in at 6:00 a.m. on Monday morning to pick up the clothing! In what world is such a thing possible when one has a flight at 6:15 a.m.? I cannot begin to state how disappointed and angry and disrespected and absolutely outraged at such toxic and noxious behavior from some child who could not have been any older than 20 years of age speaking to me as though I was her peer, yet I am 58 years old. And the owner, this Grayson Sturgeon person, was simply the imbecilic icing on the cake of an abhorrent experience. I'm going to contact local media and get a consumer reporter to do a story, as well as blasting on all levels and areas of social media platforms to get my point across to these fools. PLEASE VALUE YOUR CUSTOMERS ESPECIALLY THE ONES FROM OUT OF STATE!! DO BETTER! Lesson learned the hard way.

Great svc always. Every time I'm in town, this cleaners always come through with the best svc.read more

At a cost of over $4 per shirt, I expect them to get it right. That seems reasonable doesn't it?…read moreWell, at this location, three times in a row, they have totally boned my shirts. Not only can they not get the heavy starch right (I get either light starch or none at all) the shirts are also wrinkled on the hangers. I have to press them at home before I can wear them. They also missed starching the khaki pants I brought in twice. The last excuse was that they thought they were supposed to be dry cleaned not laundered. The other excuse was to blame the staff in the back. The end result was they've done a very poor job three times in a row. A $40 - $50 dry cleaning tab is a luxury for me, so when I pay for something I don't get, I take it very personally. This place just plain sucks at what they do. I feel confident that after three attempts and a total of $152.00 spent on poor results, I am not being harsh in my judgement of their performance. There is another dry-cleaner within view of this one. I will be driving the extra block to check them out next time.

Worst service ever. Lost my 86 year old mothers brand new dress for her only grand daughters…read morewedding. Managed down his staff, charged me double what he told my mother he would charge if they found the dress. This after he told me and my mother he would not charge at all I'm assuming for the inconvenience.... I asked to be reimbursed for the dress my mother would now never wear, the response was "we don't do that". Although it was clearly your fault for loosing the dress with NO time to shop for another dress before the wedding. No apologies. No resolution. No respect for the employees who work for him.

The Cleaner's of Florence does quality work and the staff are friendly and personable. I am…read moreextremely excited about their prices.....my dry cleaning bill has decreased 30%!!!!

Great local business! They do a great job amd always so pleasant and easy to do business with!read more

If you want someone that you can trust to do the job right the first time then this is the place…read more Friendly, professional and done on time. You couldn't ask for more in the dry cleaner and alterations service. Bubba and Ben will take care of you with a smile. Definitely 5 stars!

This location is not very good at all with quality of the work that I received. I would not go…read morethere for alterations. Just not good with this type of work or the cleaning that I received. Multiple button broken on pants and shirts.

On the spot patches sewn onto a vest. Very friendly and had a cute dog to chat with in order to…read morepass the time.

I located kelly cleaners through a google search. I needed to get my uniforms dry cleaned for a…read morereasonable price. I'm not sure if I spoke to the owner, who said she would have it done, but she was extraordinarily nice and pleasant. My uniforms were ready just like she said on the day she said they would be. What was memorable for me was the woman asking about my graduation date and telling me I would do well during my clinicals. It's the little things that make customers glad they chose a business where people take note of the small things.

As a business owner and family of 5, Leslie's Laundry services were exactly what we needed. Having…read morea 24hr return of our freshly washed, dried, and perfectly folded clothes, allowed us to not worry about having to find additional time within our already busy schedule to complete this task. Plus they picked up and delivered directly to/from our house. Meaning I didn't have to lug any clothes anywhere! I would recommend this service to families, business owners, daycare centers, and everyone in between. Excellent service and very competitive pricing. Thanks again!

Excellent customer service, quality and timeliness. I highly recommend their service.read more

They called me this morning to confirm I still needed assistance with an alteration and sent a…read morefollow up message! Open communication has been GREAT and even provided a ballpark price quote! Very happy with them, and havent even brought my dress in yet! They called me this morning to confirm I still needed assistance with an alteration and sent a follow up message! Open communication has been GREAT and even provided a ballpark price quote! Very happy with them, and havent even brought my dress in yet! **CONTINUED** I am beyond impressed with this business. Long story short, my apartment complex lost my dress I ordered for my brothers wedding and I was scrambling to find a dress days before flying out to CA for my brothers wedding. I brought the dress in Friday afternoon, like 1:30/2PMish and had to bring the dress in significantly (ended up finding a dress last minute on FBMP a few sizes too big) and it was ready Tuesday evening after work! Its like it was originally made that size from the company! Beautiful work, flawless execution of this alteration. They had transparent communication around what they were gonna be doing and to say I am impressed is an UNDERSTATEMENT. I am shouting praise from the rooftops for this business and please dont keep hunting for dry cleaning/alterations.. THIS is your place!

I think this is my first Yelp review but I feel compelled to caution others before trusting Saber…read moreCleaners (C and M Custom Tailoring) with your time, money, and clothing. I dropped off 4 jackets on Friday, July 3rd for dry cleaning (with one small alteration for a hole in a jacket pocket). I was given a pickup date one week later, Friday July 10th. I arrived the following Tuesday, July 14th only to learn my items were not in the store despite the additional 4 days. After waiting for the gentleman behind the counter to place a few phone calls to locate my order, I was handed his cell phone and spoke with who I can only assume was the manager. I was told the jackets were still offsite due to one of the jackets being identified as "at risk" of being damaged, if dry cleaned. I found it inconsiderate that no one bothered to call me before making the trip to the store to learn for myself but honestly, not the end of the world. I was asked if I wanted them to dry clean it anyways and risk potential damage, or if I would instead wish for them to leave that jacket out and be given "store credit" for the dry clean purchase of that jacket. I responded clearly to please simply return the jackets - do not risk damage - and we will figure out the compensation (wasn't thrilled about having store credit pushed as the solution as I use dry cleaning services maybe once every 4-5 years and certainly would hesitate to be a return customer for this particular business given the experience so far). He agreed and told me the jackets would be available for pickup the next day. I received a call the next day, Wednesday, July 15th that my order had arrived and is ready for pickup. I returned to the store Monday, July 20th where the manager accepted my ticket, hung my jackets on the rack for me to take, and began what looked to be the steps of issuing a store credit. During that time, I instantly noticed the jacket "not dry cleaned" was in fact damaged due to significant bleeding red ink from the patches onto the white fabric. I immediately pointed this out to the manager, who quickly became defensive almost to the point of gaslighting me that I should have expected it. To be clear: I was asked directly if I wanted to assume the risk of damage and dry cleaning it after they identified the jacket as a risk. I told them clearly "no" and now I can't help but wonder if they had already damaged the item and had hoped I would have said "yes" to free them of responsibility. But I will never know for sure. I was told "We don't know it's going to do that until we do it." So is it then my mistake that I trusted their expertise to know EXACTLY that? In fact, that would seem to me to be the point of the hesitation expressed in the earlier phone call. His tone was stern, defensive, and at times aggressive or belittling. I feel confidently that he had no intention of discussing the damaged item with me had I not forced the conversation, and he would have been more than content for me to walk right out his door unknowingly. I do not own a business, but I've been a patron to many in 30+ years. I would not have returned either way but wouldn't have taken the time to write this review had any consideration to me as a customer been given. A recommendation? How about a phone call when you noticed the damage, "Hello sir. We've received your jackets back and I'm very sorry to inform you that one of the jackets was damaged in the process. While these things rarely happen, you trusted us with your valuables and we at Saber take that responsibility very seriously. Please come in so that we can look over the jacket together and come to an agreement on how we can make this right. Your business is important to us." Instead, I was met with rudeness and indifference. Saber provided a cash refund of $27 for the dry cleaning, and that's it. Sadly, the damaged item is vintage and not easily or cheaply replaceable. Two of the other three jackets appear fine, including the hole in the pocket. A third, however, wasn't cleaned to satisfaction (will share picture). I immediately took the damaged jacket next door to Jones Dry Cleaning to see if it was fixable but was unfortunately told no. There are many, many dry cleaners in the Charlotte area. I encourage any curious reader to strongly consider them over Saber.

Yes! Great service! Great quality! Finished when promised - very nice people! Locally owned -…read morefamily run!

Simply put the owner is rude and can care less about customer service. I'd pay more for a simply…read moresmile - sorry never again!