I went in for what I thought would be a simple haircut and full color, but unfortunately, the experience was really disappointing. From the start, I had three different people working on me--cut, color, wash, and blow dry were all handed off between them. That already made me uneasy.
When the owner first showed me how much she planned to cut, I agreed. But once she started, I was shocked at how much hair was actually coming off. I stayed calm, hoping the blow dry would make it look better. Then came my bangs. Normally, stylists double-check before cutting to make sure the length is right, but she just went for it. Now I'm left with bangs way shorter than I ever wanted.
The color was supposed to be a simple solid tone, but the product smelled off and didn't feel right. By the time we got to the blow dry, I was heartbroken. My hair looked flat, dry, and brittle and nothing like the healthy, voluminous look I was expecting.
I had booked with them because of their TikTok clips, especially one of a beautiful blowout I wanted to recreate. Sadly, the result was nowhere near that. The whole process felt rushed, with little consultation or care, and I walked out feeling stripped of my confidence instead of refreshed.
I'm now just hoping I can repair the damage and grow my hair back out. If you plan to book here, please be cautious. I wouldn't want anyone else to go through the same experience.
8/25: Response to the Business:
I'm adding this follow-up note because Yelp doesn't allow a direct response to the business's reply on my original review.
First, I want to clarify something they mentioned: yes, I've been to many salons before, and in my experience at family run or non-family-run businesses, a single stylist typically handles the entire process: cut, color, wash, and style -- from start to finish. Having my service divided between three different people felt rushed and impersonal, which already set a very different tone than what I was expecting.
Second, while I did agree to trimming unhealthy ends, I did not agree to losing all the natural volume from my hair. What I was left with is heavy volume at the crown and very little elsewhere, making my hair look like I'm wearing short hair with extensions. That is not what I wanted, nor was it ever communicated to me as a possible outcome.
The reply from the business mentioned that I provided a picture and asked for layers and bangs. That's true, but what I value most in a stylist is professional input! Someone who can look at my hair texture and density and tell me honestly whether a style will suit me or not. In this case, there was very little communication. Aside from a very brief initial exchange, there wasn't much dialogue or reassurance along the way.
Finally, while they claim they checked with me at the end, the reality is that I was visibly upset, tearing up, even. But as their last client past closing time, I didn't want to make things harder for anyone. Out of politeness, I downplayed my dissatisfaction in the moment, but I left the salon feeling incredibly unhappy.
I've had questionable experiences before, but I've always respected stylists who guide me honestly and communicate openly about expectations versus reality. Unfortunately, that did not happen here, and It felt as though my expectation to have been guided by an expert in their field or for them to ensure a happy outcome just wasn't there. read more
