The company themselves were fine; my main complaint was I didn't like the boat... though I'm sure if you like a rough/wild ride, the other zodiac boats would be the same... I'll blame this on my wife for booking the boat that was "more of an adventure" and not the "more tame" experience of the larger boat (despite my telling her that I did not want to be on a zodiac. Though I'm not sure this boat is technically a zodiac, it is in that style---they call it a "rigid hull inflatable boat".
We were on the 14-person "zodiac style" boat, the Na Pali Explorer I. You have to hang on the entire time, lest you get thrown from the boat. It is *not* relaxing; it affords few chances for pictures, b/c you're so worried about hanging on and/or getting soaked and you're unable to get out a camera. Moreover, there is no shade on the boat, so you will (probably) get a little sunburn (make sure to re-apply sunscreen after you stop for 'lunch').
Lunch was fine, but not that exciting; really just some meat on rice (pretty typical for Hawaiian/Japanese(?) lunches). Came with soft drinks or bottled water. Also, we ate 'lunch' at like 10:30am, before we snorkeled. The snorkeling was decent, but unfortunately I got cold and had to quit a little sooner than I would have liked. The snorkel gear they provided was good and there were loads of other boats stopped at the same snorkel place. The trip also included a brief tour of an historic village that is being restored --- which was at the beach where we had lunch and snorkeled.
You may want sandals or boat shoes for the trip, since you'll have to brace yourself and run your foot under a rope the entire ride. You will almost certainly get soaked by waves crashing over the boat. When you get back from the trip, you are coated with dried, crusted salt. Bring a change of clothes and a towel; you'll want to rinse off when you get back to shore.
The captain we had was very chatty... told lots of stories. My wife said he seemed a little 'over-confident' and/or was compensating.... The day we were out (in July) was relatively calm; 3-6 foot swells; I can't imagine doing that boat ride in 8-20 foot swells... but the water does get a lot rougher in the winter months... so think twice about booking a tour then.
No one on the boat we were on got sea sick; I didn't feel bad at all. But I guess 1) the sea wasn't too rough; and 2) you're out in the fresh air, away from engine exhaust, and if you're looking towards the front of the boat... you should be fine.
On our tour we went into a couple sea caves; they were ok, but not terribly spectacular (in my opinion). We didn't do nearly all of the coast.... as it takes so long to get out around from port. Plus, once you do get up to the northern bit, it seems the weather up there is liable to be much stormier than what you left (that was our case, at any rate); so we turned around sort of early, b/c we were getting rained on.
We did see a number of dolphins the day we went, but no whales. (maybe they come in a different season..?) We also saw a turtle or two swimming around our boat. Also, at least for us, I would say the view on the way back was better than on the way out b/c there was more fog/clouds over the coast and mountains in the morning, but by afternoon it had mostly burned off. While I thought the coast was pretty, I also felt rather unable to appreciate it, given the fact that I was hanging on for dear life. If you like roller-coasters and 4-hr long wet raft rides, this boat is for you. If you prefer to take in the natural beauty of a place in peace, find a calmer ride. read more