Terrible experience with them. Their salesmen use all the usual tactics to sell you things/brands you don't necessarily want or ask for. Out of urgency I went for what they could offer, they promised delivery at 9:30 the following day.
Didn't hear from them by 10am so called them up. Adam, the salesman said he forgot to call me and that they wouldn't be able to deliver till this afternoon, after 1. I waited and 2pm went so I called them, they said they would be here by 3pm, no apology, 4 o'clock came and still no delivery so I called them up again and they said 'the delivery men came to your address and spoke to a lady who said she didn't order anything'...then he asked for my number and it turned out he had the wrong number so then changed his story to 'the delivery men couldn't get hold of you'...promised delivery by 45mins...at 5 I called again (furious by now), to be told they were stuck in traffic. This went on and on and on.
I went out to pick the kids up at 5:30 which I warned them I would have to do, by which time I got a call from the delivery men saying they were outside my house, I was a minute away but when I got home they weren't there. I cancelled the order and demanded a refund, which apparently I have got but haven't checked so will reserve comment on that. My husband got involved and again they fed us a bunch of lies, tried to say they'd compensate us for the inconvenience but back tracked on that.
Would warn anyone against using them, they have no idea of customer service, spend the extra money going to somewhere like Currys/John Lewis..any reputable company. You may have to pay a bit more but you won't be lied to and you won't be sold items you don't actually want. It turns out this Tumble Dryer has been discontinued anyway....sums them up in a nutshell. read more