I went to the Myles hair salon in Meadowbank to get a cut and style by Gary; all I needed was to get rid of split ends and a small bit of length, get my layers redone, and ensure the front sections were properly blending into the rest of the haircut - maintenance of the existent haircut, so to say.
After initially leaving the salon somewhat happy, I saw my hair the next morning after a shower, and noticed it was in fact cut FAR shorter than what I had requested, to an awkward length and also unequally long on both sides, no layer had been cut, and the front sections weren't appropriately trimmed and blended in with the rest. It was quite the surprise to me to be honest, because, before booking an appointment I had looked up the salon and the stylists' work on Facebook and was happy with what I saw. So to come out with an entirely disappointing result was surprising and unexpected, to say the least.
I called up a few days later to express my disappointment and received a call back from Joanne Myles herself, apologizing for the incident repeatedly, explaining this was not the usual standard of their service and offered me to go see one of their top stylists the next day to have all issues fixed for free.
Needless to say, the next day I walked into the hair salon and was greeted by a bunch of friendly, chatty girls. I was introduced to Gemma, who again offered her apologies for the mishap and understand my worry that fixing the cut could mean far more length being taken off. After one of the girls washed my hair (relaxing), Gemma took her time to examine my cut and find the issues and explained each step necessary to fix them, continuously checking up with me that I was happy with all. Overall, it was simply comforting to see she listened to my requests and wishes and offered her advice and expertise to even improve the cut slightly. Although I was in only to get the cut fixed, she was happy enough to help me in finding a new look by bouncing ideas off me in concern to certain types of cuts, colouring, etc.
I walked out extremely happy with what she made out of the 'remains' of my long hair and would recommend Gemma's hairdressing skills. She's a lovely, chirpy, bubbly, and all staff were very friendly. Thank you again to Joanna Myles for your understanding and service. read more