I love Dr Kuhar. He always explains everything and I leave the office satisfied all my questions…read morehave been answered. I've been going there for years. The staff is also great.

Went in to for my yearly check up and to order contacts I usually go with Dr.kuhar but this time I…read morewent with the other doctor he was testing my prescription I kept telling him I couldn't see so he just gave up and he never got it to where can see so when I got my contacts it was the wrong prescription I had to go back again with Drkuhar this time and he took his time and got my right prescription he ordered me my trials and when I called back to order my yearly contacts with the right prescription they were trying to charge me again $600 to order these new contacts even though I had already paid last time when they messed up and gave me to wrong prescription I had spoke with Margaret and she was rude and not helpful at all I was explaining to her the situation and she just said it was weird and seem like she didn't want to order me the right prescription she was telling me only one of my prescription had changed but no it was both I'm not sure if these people are not communicating with each other or writing notes but this is very unprofessional she kept saying she would have to talk to her supervisor so I asked her if she can ask her and she said she wasn't in so I asked when would she be in so you can ask her because this is something I need to know as someone who is -11 with stigmatism I need to be able to see and she said she couldn't tell me and thats it she could've been more useful and put me on hold and ask someone else that maybe would've known but no she didn't seem too interested in helping when they are the ones who messed up. When I told Drkuhar about it he said we would just need to return my old prescription and they would order me the new prescription I don't see why they would make me pay twice or not put in more effort to fix the problem they caused if the first Dr would've just took his time and listen but since they already took my money the last time they probably don't care to help me actually see. Don't think I would recommend this place to friends and family

If you're looking for a doctor who's kind, patient, and diligent, look no further…read more Dr. Varney went above and beyond for my children. He took his time and did a comprehensive exam; unlike what you get at chain locations at the mall. He took the time to explain the exam not only to me, but the children as well. There's a no pressure approach to purchasing glasses, or other services. They have a nice selection of frames to fit every budget. Making the appointment was quick and painless, and we didn't have to wait weeks to get in. This office is about a 25 minute drive for me, and was absolutely worth it. We'll be back for sure.

This was my first experience and I was beyond happy. Friendly staff, very clean and thorough eye…read moreexam! They made me feel very welcome and were all easy to chat with. DR. KASIA ALESZCZYK VARNEY was thorough during my exam and helped me understand my vision change. She carefully listened to my concerns and did some specific tests to correctly diagnose me with an eye condition that had been missed previously. Not only was she able to apply her extensive knowledge of optometry, but was able to explain the condition in a way that I could really understand and now start to correct. Thanks so much to the friendly and accommodating staff from start to finish.

Wow!! Color me impressed. The staff is great, informative and helpful. Dr Tahir is exactly the kind…read moreof person who should be a doctor - knowledgeable and reassuring and kind. Nancy is an absolute delight - I felt like my best friend was helping me pick out my glasses. I highly recommend this office! Oh yeah, as a bonus they have the coolest fish tank I've ever seen in real life.

Do not go here to get contacts. Their customer service is lacking and explaining policies does…read morenothing. They have no problem charging customers over $500 for prescription even after you questioned them while you were getting them only to be right all along. Trying to talk clients into getting contacts over glasses is a rip off. The contact class is a ripoff. Just another way for them to get money from you.

Dr. New is great. I see him myself and my 5yr old as well. Everything has been great.read more

Dr. New is the best. He takes the time to thoroughly explain everything and answer all of my…read morequestions. They also offer a great selection of brands. Judy is very helpful, and Talia is incredibly kind and welcoming. I noticed some older reviews that don't reflect how the office is now, because my experience was genuinely great. I definitely recommend coming here if you want a great experience.

I went to my appointment, everything was fine, but then I got a call saying my trial contacts were…read moreready and that it was a "final notice." Funny thing is, I never received a single call before that. I even let her know I had no missed calls at all, but according to them, they "did" call me. And the best part? The only way to get contacts again is by getting another exam... which means paying out of pocket all over again. Lesson learned: don't wait for their call -- it's better to call them yourself. Maybe then I would've actually gotten them.

All I'm saying is save your time and money and just go get ur eye exam at cost co. They WILL give…read moreyou your PD because they care about customer experience. And they also thought it was weird this place wouldn't give me mine. Nice way to loose a new customer and a many year return customer. Also this seems to be a location problem. Never had this problem at any of the other locations. This place gives scam and money hungry vibes. I went here for an eye exam. It went okay until I got to check out. I had asked the doctor about getting my pupillary distance because I order my glasses online. He said it will come out when I check out okay. Then when I got done putting my contacts in I had to ask someone who was going to help me check out. Dylan was supposed to help me. I sat down and I told him I usually get contacts at Costco because it's cheaper. He typed for awhile on the computer and it was awkward silence. Then he said yea it's probably cheaper okay here's your total. (6months of contacts were going to cost about $80 - cost co quoted the same $80 for 9 months........) I paid for the exam. Then came my prescription and my PD is blank. I questioned about it and they said "it's a liability" to give it to me because I was not purchasing glasses with them.... What? A bunch of the people working were questioning me and their attitudes were not nice. One lady called Walmart to assure me they wouldn't give it to me either. Little did they know I went to Walmart out of state before. I've been wearing glasses since I was 10 and I've never had a problem asking for my PD. My boyfriend also has never had this problem. He had an eye exam (no glasses) with americas best in Colorado and they gave him his PD then. No problem. It's a problem because I'm not spending my money with you though. Interesting. Also mind you he brought his old frames in and they charged a $20.00 "handling fee". Dylan had wandered away at this point and they had to find someone else who thankfully was more pleasant. I honestly cannot believe the service here. It's unfortunate. Very unfortunate. I noticed this sign on the way out reading : "whatever it takes. Our commitment to you to do whatever it takes to ensure you're completely satisfied with the product and services we provided you today." I would also like to note they conveniently didn't send me a survey but did send one to my boyfriend. They also had the guts to schedule another eye exam for next year which I did not consent to. How interesting they wouldn't take a simple measurement for customer satisfaction. Seems if all you want to do is throw away money. This is your place. Needless to say I won't be a return customer. Do better. *edit* I did email the corporate email but it's been a few days with no response from corporate. Sara J did email me back... which makes me think the email is fake.... Great customer service Seriously save your time and money. Don't go here.

Ease of scheduling, friendly greeting, great exam experience. Easy to order contacts. Will be…read moreback each year. Recommend to others.

Shout out to Michelle O. ( she also assists at the Naperville location ) and all the staff at PVC…read morefor their outstanding customer service and attention to detail, and to Dr. Boots who thoroughly examines your eyes, and his attention to detail, which allows you the opportunity to maintain your best possible vision. I highly recommend Plainfield Vision Care and I will continue to use their services in the future!!

As a new mom of 2 with a newborn, things slip your mind and I forgot to reschedule my appointment…read more I get a EXTREMELY RUDE message so I call the office. I was informed the dr was in charge of the messages. I asked to speak with him and he refused I could hear him in the background saying he didn't want to speak to me. I then get a call back from the doctor and he was still rude saying if I can't give a courtesy call he doesn't want me as a patient. Mind you this is my first impression of this man. I am glad I will not be going to his office. I understand I should have called but it was in no way intentional, but this response was RIDICULOUS. I would give him a zero if I could.

Every time I go here, I get welcomed with friendly arms. I walked in today with broken frames and…read moreexpecting to pay for a new frame. The doctor welcomed me and assured me that he would fix it with no charge. Definitely recommend coming here, their expertise and kindness really sold it for me.

I am truly baffled by my experience here today that I am sitting in the parking lot writing this…read morereview and I NEVER write reviews. This location had abosolutley ZERO customer service. Firstly, I walk in and no one greets or approaches me. Ok whatever NBD. So then, I approach the front desk to pick up an online order and the manager at the cash register, Sheri, seems rather taken aback by my presence. Asks what I need, tell her my name for a pick up order. She proceeds to collect my order and hand it to me, which at that point, not sure if she just expected me to leave without recieving a fitting check and cleaning, because she seemed like that was the end of the interaction?!! I proceed to ask her if they do not check fittings and measurements for new glasses purchased and she says "Well you have to tell me if you can see out of them." Like what?? Everytime I have purchased glasses from ANYWHERE, whether an online order pickup OR instore, the sales associate sits me down with my order, measures the glasses with some kind of instrument to ensure they fit correctly, cleans them, tightens them, etc. The fact I wasnt even offered that is crazy. Especially considering this was the MANAGER who was helping me. To add- I also brought in a pair purchased online that was delivered to me yesterday to recieve a proper fitting. Anyways, I put both of my glasses on, she says they look centered, she tightens them both for me, I ask if they have cleaning products, purchase them, and leave, feeling super taken aback by the utter lack of customer service. Why was I doing all of the asking and taking regarding my glasses purchases?! She just seemed totally indifferent to my presence, purchase, and the need for a proper fitting and adjustment to ensure my glasses fit correctly- because I recieved none of that service. Suffice it to say, this interaction left such a sour taste in my mouth. I will definitley not be back here nor give LensCrafters my business again. Im debating returning both pairs ordered and taking my business elsewhere. Recieving this customer service after spending almost $2,000 on two pairs of glasses is insane. LensCrafters - do better customer service training and make sure your managers dont act like their customers are an inconvience when they come in to recieve their glasses ordered. But yeah, will not give this location nor company my business again.

VISION QUEST…read more Optometry visits can result in eye-popping expenses, but at least this Bolingbrook LensCrafters treats you nicely. I'm grateful to be blessed with a number of things in life; decent eyesight, unfortunately, is not one of them, and so I rely on corrective lenses to see stuff properly. Many years ago I was a customer at a crappy PearlVision before moving (and upgrading) to a LensCrafters in River Forest. Relocating to B-brook, I found this eye care center conveniently inside the Promenade, right off of Boughton. Scheduling an appointment was easy breezy, and they called me a day prior to confirm. I showed up at the designated time and was greeted right away. Kasey was very sweet, she handled the first part of the eye exam ("see that red balloon in the distance?") before an older gentleman took over the more involved bits (including the tonometry test, a.k.a. tiny puffs that startle the bejeezus out of you). Joan assisted me with the financials, and aside from a slow computer at checkout, everything went smoothly. EyeMed insurance picked up $130 from the contacts and $59 from the vision exam/evaluation, not too bad. Contacts were delivered to the house less than a week after my appointment, and the temporary 1-day lenses they gave me in the interim were great. I find it hilarious that my previous LensCrafters in River Forest was listed on Yelp as '$$$$' -- the highest level -- indicating an upscale or "splurge-like" experience. I'll admit that LC isn't cheap, but it's far from outrageous and certainly not the uber-expensive place others have made it out to be. This location is marked as '$$', right on the money. * TL;DR * Start to finish, I was here for just over an hour with a nominal amount of waiting. I had good conversations with the staff, everyone was professional and polite. Last week, I ran into some problems with one of my Acuvue Oasys contact lenses, but it turned out to be an isolated issue (strangely enough, I never in my life encountered a defect with contacts before this). I'd planned on closing this one out with a joke about having "renewed 2020 vision", though that implies I have the gift of foresight and I seriously doubt ANYONE, soothsayer or not, could have predicted this totally f*cked-up calendar year. I'm just waiting for the Election Day asteroid to hit and render all of this moot.