I just completed Cataract surgery with Pankratz Eye Institute. I can honestly say I would…read moredefinitely recommend Dr. Pankratz! He makes sure you understand everything he has explained in regard to the surgery, making sure you understand the options and what to expect after the surgery. He listens to all of your question's. All of his staff is so helpful, short wait time and always so pleasant to talk to and again willing to answer any questions. I have never know a doctor that will make a personal phone call to your home the same day of your surgery to make sure you doing okay and he will answer your questions if you have any. My vision is great! I cannot believe the improvement! I no longer need my glasses or contacts. Dr. Pankratz is the top of the line in regard to doctors!

I have seen both Dr. Pankratz and Dr. Boehmer for my eyecare. They are both very professional,…read moreknowledgeable, and caring. I would highly recommend them to anyone, including my friends and family.

Please note that they did not have a large selection of frames, & the frames they did have were not…read moremodern or interesting. I got the scratch resistant coating on my lenses, but within a couple of months they had several scratches on them even though I was careful with them & only used a lens cleaning cloth. When I went in to inquire about getting the scratches fixed since I'd purchased the special coating, the woman told me rather curtly that they don't fix them, but order new ones & that would cost me $40. She seemed like she had no time to deal with me although I was the only one in the store. I also told them twice that I was not satisfied with my frames because they did not fit on my nose properly & was offered no solution in order to fix that problem either. They told me I would "get used to them" -- I assured them I was used to them, they didn't fit properly. Both times that I went into the office to ask for help, an officer worker named Angie was rude to me & failed to be the least bit attentive or helpful. I then called & spoke with John & although he was a little nicer, he was not helpful either. So now I have expensive glasses that I don't like, that don't fit well, & that are scratched. I will not return & cannot recommend Columbus Optical, unfortunately. I hate my ill-fitting, scratched glasses & the customer service is just awful.

A customer for years. I went in to get my records since the one doctor had retired. I'm told he…read moretook the records with him? Wait those are MY records not his. No notice of his retirement to come in and get your records. Just a letter to the editor reliving his history and the next day he disappears. Took the records with him. Now as someone with an eye disease I have to start all over. I went in to discuss and after a few minutes dancing around I was told that it sure is a bummer. More like unethical. I don't care how many decades they have been in business that is some of the poorest service I've received anywhere.

I was able to get in right away, Very through eye exam, friendly staff, I will come back for my…read morefuture eye exams.

From the owner: Stephen G. Brueggemann, M.D. Dr. Stephen G. Brueggemann is a…read moreBoard-Certified Ophthalmologist with more than 25 years of experience, including his practice at Columbus Eye Center in Columbus, Indiana, since 1989. He is a member of the medical staff at Columbus Regional Hospital. He specializes in cataract surgery, medical and surgical care of glaucoma, diabetic eye disease, macular degeration, functional eyelid surgery and comprehensive eye care. Dr. Brueggemann graduated with his medical degree from the Indiana University School of Medicine in 1985 and completed his internship at Methodist Hospital in 1986. He completed his residency at the Department of Ophthalmology, Indiana University Medical Center in 1989. During his residency, he participated in the selection process of the first phacoemulsification machine used in the residency program for modern cataract surgery. He was the first resident to perform the capsulorrhexis procedure during phacoemulsification, an integral component in maintaining adequate centration of the intraocular lens placed during cataract surgery. He was appointed to the medical staff at Columbus Regional Hospital in 1989 and has been a member of the Surgical Case review committee and Pharmacy and Therapeutics committees in the past. As a member of the department of surgery, he actively participates in maintaining the high quality of medical care delivered to patients undergoing eye surgery at Columbus Regional Hospital...

Everyone was very friendly and patient. The facility was clean and the appointment was quick.read more

I've always been happy with this location. My vision is not good, yet I see better today than I…read moredid 2 years ago. In a technical job and I needed this. Recommend.

Had my appointment on timely very professional staff from the front to the back. All extremely…read morefriendly and helpful. Dr Coers was great, good listener and very detailed on his examination. Great experience, highly recommend this practice.

I had gone to Dr. Coers for years and he is top notch…read more Unfortunately, over the years, the staff service and the product itself has declined to the point, it was time to move on. I don't like switching doctors but sometimes you must do what you have to do! I can only hope they can turn it around!

the discount t isn't worth the lack of customer service. I went in for an exam, I had a tech who…read morewas prepping the tests so I could be connected to a "Zoom" type exam via television in the exam room. it took 4 separate times of the intrusive light in the eye/picture taking portion and a call to the tech department to figure out they didn't change the time on the fancy camera after day light savings so the recordings wouldn't transmit. I had to sit there for 45 minutes before I saw the TV Dr while they fumbled to figure out the problem. Then they didn't have my prescription in stock SoThey ordered them. I informed them I was in a time crunch and going out of town in a week. Fast forward a week later and no phone call, so I stopped in to be told that they haven't even been shipped yet. Today it's been a week. The rep said there is nothing they can do. i asked if they could call another store to check for availability, they refused. I asked to speak to the manager, told "no" asked for the Dr as supposedly she is the only one who can approve and was told she was lit until Friday.. convenient and I guess she is the only person I know without a phone...... how frustrating. They knew my timeline when I called in to make my appointment. I was very clear i needed them no later than the 13th. They just don't care.....my eyes were so dry during the exam I mentioned it to the tv dr and sage dismissed me called corporate they did nothing

I went there to get new eyeglasse, instead I got a referral for next year. So I am still without…read morenew glasses and can barely use my computer at work daily until next year