For my first time in Melbourne, this hotel/serviced apartment is really nice…read more
For the cost of the place per night, you get a lot of amenities. My one bedroom apartment has a balcony (one that you can actually stand in), a full kitchen, a separate work study, and a washer/dryer combo. The AC/heater unit is only in the living room/kitchen area, so it can be a bit inconvenient when if it gets too cold or too hot at night. On some of the colder nights, I ended up sleeping with the bedroom door open (gasp!) with the heater on full blast just so I wouldn't become a popsicle in the morning.
I feel like while washer/dryer combo really saves space, the technology isn't quite there yet. Each cycle took about 1-2 hours... then the drying required about 6 hours for your clothes to be completely dry. For the dry cycle, I highly recommend the "cupboard dry" option as "iron dry" or timed dry (you set your own time) doesn't seem to be quite as effective. I foolishly thought an hour would suffice, as that's usually how long it takes to dry our clothes at home... but my clothes ended up being sopping wet.
Awesome stove. Induction stoves aren't a regular thing in the US, so it was a real treat to be able to use one. I had to watch an YouTube video on how to turn it on, but other than that, cooking could not have been easier. Everything heats up really quickly. I think the only negative would be that my kitchen did not have paper towels, but maybe that's not as common here? Can't figure out how to use the dishwasher... the only time it was on, the housekeeper turned it on for me as she kindly loaded my dishes while I was out of my room.
Great location. The location is quiet, but you are also walking distance to Flinders Street and Elizabeth Street. I like that this hotel is located on the quieter side of the Queens Bridge. There is also a 7-Eleven and McDonald's within a 5-min walk from the hotel.
I think the one negative I have regarding this hotel chain is the customer service. As a foreign traveler, I felt that they need to establish better ways to connect with them from overseas should there be an issue with your reservation. I mistakenly forgot to take into account that Australia is 18 hours ahead of California time, so I needed to change my reservation. However, the website was having issues and wouldn't allow me to alter my arrival date. I tried to chat with them via the web, but they were never online. I tried to e-mail, but I didn't get a response until more than 12 hours later. Finally, I had to call them and pay international calling fees. For a hotel that states they are open 24 hours, it's awfully difficult to reach a live person. Once I did reach a representative, things were taken care of and the person was very helpful.
Overall, great hotel and great location. But keep in mind that if you are visiting from overseas, be sure not to make mistakes as it can be really difficult to reach someone to help you.