I was a walk in client just to have a couple items quickly repaired as well as weighed. I did wait…read morea moment as there was a couple of appointments going on but it wasn't very long. Despite me being young and having a relatively unexciting and inexpensive request I was still met with respect and attention which I really appreciated. Lonnie himself helped me with my pieces. His work on display was beautiful. The experience was nice enough that I will consider coming here in the future for larger projects and definitely will be back for repairs in the future if needed.

I have had several items made by hand from these jewelers, all to my specifications and…read moresatisfaction, and at prices I found reasonable. More important, Lonnie knows colored stones in an era where faux has replaced formidable. If you want diamonds-- No! I mean DIAMONDS!--talk to Lonnie, sit down with him, choose your stone, and with him construct and preview a graphic image of the jewelry you have in mind. Lonnie's Jewelers will then make it, just as you specified.

Great experience! I had a gold chain necklace repaired here. The necklace is extremely valuable to…read moreme and they took great care of it. Excellent customer service and staff. Fast, with reasonable pricing. If I ever have another repair need I'd go straight here and trust them again. Thank you very much.

I needed some repolishing of my gold signet ring, which had sustained many scratches over a short…read moretime and which I had tried to fix by sanding it, only to make it worse. Johnny was honest about the work needed and the pricing. I dropped off my ring on a Thursday afternoon and picked it up Friday afternoon (although it was ready earlier). Whole process was simple and felt honest. I'd recommend this business!

My fiancé and I recently went to Shelton to get a wedding band to match my unique engagement ring…read more The girls were so kind and knowledgeable about their products. We found a great ring and were able to customize it at a very agreeable price. Would hands down recommend this place over any other jeweler.

I have been a customer of Sheltons for over 2 decades. Recently I took a ring in to get some stones…read morereplaced- after a week I was called & told they no longer had a jeweler/repair person available & that I needed to come get my ring. I have been trying to do this for a week. First I went to the store during regular business hours- doors were locked. I waited & called & have been doing so basically every day. Nothing. Their answering service prompts you to leave a text- I have left several- photos of my invoice, still nothing. I'm shocked. I'm not sure what to do next?? I'm moving soon & don't know what else to do except call APD to retrieve my jewelry!! What a nightmare.

my wife and i are very pleased with the service we received from amy in native touch today. my…read morewife had a ring which we bought dec 7, 2018 and we returned for repair a week later when a stone fell out. since it had been more than a month we went in to see amy and the ring had not been repaired. amy helped us find another ring my wife liked, gave us full credit for the first ring and a discounted price on the new ring. we thank amy for her pleasant and courteous service. we definitely will be repeat customers and recommend their nice selection of jewelry at native touch. neal and sue johnson

Kay (Romeros Jeweler's / Kay Frances Designs) performs absolutely beautiful custom work. The…read morefinished products are very high quality and built to last a lifetime. However, working with her is an exercise in frustration. If you do not mind that she routinely takes an average of a year to complete an order, she does not communicate, the communications she provides are contradictory or that the finished product is 33% over her estimate then Kay Francis Designs is the place to go. Our most recent odyssey started February 8, 2025 when we sent a set of broken eternity bands to her for resetting. She provided an estimate dated February 18, 2025 and a 57% deposit was requested and paid on February 25, 2025. Regarding the high deposit on February 25, 2025 Kay stated "I have to use a different system now because I buy the metal not my jeweler. I save you money that way". We heard nothing from her so in late July 2025 we reached out for a progress update. On July 30, 2025 Kay stated "I need to be able to cover the platinum cost to finish. It's an additional $1500.00". On August 6, 2025 Kay stated "When a caster charges me for platinum it includes their alloy their time and they double their price to make money on their craft". Yet on February 25, 2025 she had stated "I buy the metal not my jeweler". If she had actually purchased the metal on or near February 25, 2025 the cost for platinum would not have gone up. Either she buys the metal or her caster charges her an up charge but not both. At this point the cost per gram of platinum was $589.04. Again, we received no feedback or progress updates so we reached out in December 2025 for a progress update. On December 22, 2025 Kay stated "I apologize for not keeping you informed. It's almost finished I will keep you updated so you will know when to expect delivery. Again, I apologize so very much." In February 2026 after no additional communication, we reached out again. Kay refused to continue communicating with us and asked us to communicate with her manager who is evidently her boyfriend. In late February 2026 he insisted on full payment prior to completion. We, naturally refused, as we had already provided a deposit and progress payments totaling 81% of her original estimate. Upon completion, April 18, 2026, a set of photos of broken stones was sent as well as a final invoice 33% above the original estimate including the cost of broken stones. I am not certain if it is customary for jewelers to charge for their errors (broken stones) but Kay Frances evidently does. I certainly recognize diamonds, while hard, are brittle and prone to damage during setting. The final tally is the project took over 14 months and was 33% over budget.

Get a signed and notarized contract whenever doing business at this location. You may be asked to…read moreskip the contract, but do not. Ensure the contract covers all aspects of cost and expected work as well as timely completion.

Wonderful Jewlery restore In New Mexico, but a beautiful necklace. Unfortunately, it dropped off my…read moreneck, which is none of their fault. It's just mine and I lost it after getting it and wearing it twice, but the store itself is gorgeous and the people are lovely.

They are great. I came into have a long pearl rope restrung into three necklaces. Not only were…read morethey fast and did quality work, but the price was less than other jewelers. 10/10

I have been viewing, selecting and buying remarkable pieces of silver, gold and turquoise from Tom…read moreand Laura for around years. They are steller.

The penultimate place to buy Native American hand made products. From rugs to pottery to jewelry,…read moreall of the things they sell are excellent to superior quality. I love shopping and buying there! Recommend them highly!

JC was absolutely phenomenal. He fits the pipe. Even though sometimes the fit didn't fit he never…read moregave up and always took measurements again. What a great apprentice JC A+.

Gorgeous, authentic jewelry and one of the few Native-owned jewelry stores in Old Town. Customer…read moreservice was excellent and I love my new earrings!