After shopping at this store for 5 years and being known to the storekeeper as a regular customer, I purchased a dog toy that I found had soft plastic inside, like a plastic bag or plastic wrap - a serious choking hazard for dogs. My dog had ripped the toy open (nothing unusual about that, every other toy contains white stuffing material) and begun tearing up the plastic with his teeth, spitting out small bits of plastic. I took the toy and receipt back to the store, not even concerned about getting a refund or replacement but wanting the store to be aware of the danger of the product. As soon as the store owner realised I had a problem, she became astonishingly rude, loud and hysterical. She said they were retailers, not manufacturers, and they don't know what's inside the products. I told her that's why I was showing her. I explained she had a responsibility to take dangerous products off the shelf. She told me to go complain to fair trading, waved aggressively at the door and said "Go Way". I asked her if she had a dog herself and the answer was, of course, no. When I told her this soft plastic can cause a dog to choke and die, she literally rolled her eyes. I went to the dog toy shelf, found five other identical products (a squeaky toy shaped like a turkey), brought them to the front counter along with a different replacement toy of equal value. I told her to take the dangerous toys off the shelf (I have no doubt they are now right back there) and I showed her the toy I was taking as a replacement. I walked out. She started screaming YOU ROBBER YOU ROBBER. I reminded her that I'd showed her my receipt (she wasn't interested in the slightest) and that she doesn't care about product safety nor stand by her products. And I left. At all times i was polite and calm, though appalled at this woman's behaviour over one $7.50 purchase compared to my 5 years of regularly shopping there. I will never go back, nor will my family and friends. Be warned: do not buy pet items from this store, be wary of other items and if you ever need a refund or replacement, you won't get it.
If this does happen to you, stand your ground. Do not let this awful woman fail to uphold her duties as a retailer and don't allow her to treat you in this obnoxious way.
Side note: this store is utterly filthy. Check the floor as you walk in, just underneath the displays near the entrance. Wear a dust mask. Better yet, steer well clear. read more