We selected Millenia catering company after a great initial experience with their Regional…read moreDirector, Hannah. The tasting was seamless, the food stood out, and the overall operation appeared organized and professional. Based on that, we felt confident booking with them.
As part of their process, we were assigned a care team assistant, Joanie, to manage logistics leading up to the event. Unfortunately, this part of the experience fell short. Key milestones, such as the three-month check-in, were missed and required us to initiate follow-up. Communication was often delayed, with responses taking several business days, and at times occurred at unusual hours, which made coordination more difficult.
There were also instances of confusion around previously discussed details with Joanie. In one case, instead of contacting us directly for clarification about tables (after being provided a floor plan and having a meeting), she reached out to the venue with incorrect information. This created unnecessary stress close to the wedding date and required additional time to resolve. She also told us she would make note for them to bring cake cutting knives, but on the day of, they did not, which impacted planned photo moments. (If we had known not to trust her we would have taken the extra expense to buy our own.) Most importantly, we were explicit in the detail that we (the bride and groom) would eat last, to account for taking photos with each table of guests as they were released to get food from the buffet. At the event, the staff brought food to our sweetheart table first, resulting in food being in the background, on our table in every single photo. This is completely unacceptable given the multiple times we discussed this detail.
That being said, the overall execution on the day of the event (outside of bringing food to the sweetheart table) was outstanding. Our catering captain, Skylar, and the entire onsite team were exceptional with guests. They were professional, extremely attentive, and highly organized. The service staff and chefs delivered an incredible experience, and the food exceeded expectations. It was a highlight of the reception, and we continue to receive compliments from guests.
We were surprised there was no post-event follow-up from the company, as we would have gladly shared positive feedback about the onsite team. We hope we do them justice in these posted reviews (specifically Skylar, whom we hope will replace Joanie's role for future clients - she is talented in her organizational role).
Overall, we would recommend this company for the quality of their food and event-day execution. However, based on our experience, we strongly suggest confirming who will be assigned as your care team assistant (request anyone but Joanie) and ensuring clear, timely communication throughout the planning process.
