It is so frustrated that their online banking sucks and they never can help you with a login…read morebecause they have issues with the system. But at the same time when you request statement because you can't see the transactions online, they charge $2.50 per statement. Smh

Made a principal only payment towards my mortgage which I saw was deducted from my credit union…read more After 10 days it still wasn't applied to my mortgage so i called them. They applied my payment towards someone else's loan. Im speechless. All they said was "oops, sorry, made a mistake". Well thats a big mistake and the only reason it was caught was because i called.

They were very helpful they were good at explaining ing everything to me they followed up the next…read moreday about my visit

Miss Thuy Wetzler was the most knowledgeable and truly caring person to help you with your loan and…read morebanking needs. Look no further go to Matanuska Valley Federal Credit Union Palmer branch and look for Thuy Wetzler and you will never be disappointed of her expertise and care.

So when my grandmother passed away she bank at this bank. So after getting the proper paperwork to…read morerelease any monies this bank worked with me to take care of her business. I did open a account here to take care of her stuff and bills. I had a great person in the bank who did her best to get what I needed done.

On hold, or listening to a robot for at least 55 minutes doesn't make a customer happy. Called in…read moreto the Well's 866 phone number just to get a balance in our account. We have four people on the account, son, daughter in law, wife and myself. Wells Fargo would NOT pass on account amount because the phone number on the account could not receive a texted code. The number was a hard line phone, not a cell. I suggested he give me a call on the hardline phone and that would take the place of a code. Oh NO! Couldn't do that! What BULLSHIT Wells Fargo hands out. I provided ss #'s and all four phone numbers. After 94 minutes, I spoke to a supervisor who cured the problem. The other thing that is upsetting, all the calls I made into Wells Fargo went directly to a person in the Philippines. NOT EVEN AN AMERICAN. I visited our local branch of Wells Fargo in the town of Craig, Alaska and had our address on the account changed and purchased some checks. They were great, 5 stars except for the charge of three checks at $1 each. Little steep. Twenty years ago Wells Fargo tried to gain possession of our home because the money we sent in before our vacation was applied to the interest of our loan and not the principle. We only use Wells Fargo to pay taxes and building expenses on our down south home. We were smart enough to change banks 20 yrs. ago right after vacation ended. Our local credit union pays 3.8% more interest on a c.d. than does Wells Fargo. If you are smart, you will avoid W.F. Skip

I find it interesting that people who state they have had great experiences with a company years…read morewill never bother to write a review, but the first time something goes wrong, someone will set up a Yelp account to write a negative one star review. I find this very exasperating. I too have been an Alaska USA customer for years, have things gotten a little bumpy since the Pandemic- yes- but that's not unique to this company. There's a staffing shortage literally everywhere. Generally my experience with Alaska USA has been best when I seek assistance in person. This branch, like all others is no exception.

They used to be great and trustworthy. Unbelievably, they refused to make my tax returns available…read moreeven though it was a government issued check I had deposited. If you want a bank that will control your financial liquidity go for it, but just know there are better credit unions out there that will treat your own money as though it is yours.

I've been a customer since it was Teachers Credit Union in the 70's and I've had my ups and downs…read morewith them but consistently the 36th Ave. location has got the slowest drive through of any bank any where. The line doesn't even seem to love. You'd better plan on at least 1/2 hour if you get in that drive through. I very rarely go inside because it is always so crowded but they probably move customers through a lot faster.

Their customer service is very bad. They do not answer emails. The wait time to speak to someone…read moreis also really bad and the title department has no clue what they are doing. Been waiting since October 28, 2025 for the title of a vehicle that was paid off early. Going to file a complaint against them with the Alaska Division of Banking and Securities as well as call the Alaska Attorney General. This bank needs to be shut down.

Good customer service. As soon as a line was forming a banker came over to the customers to greet…read moreus and let us know it will just be a few moments till the next teller was available. I was pulled out of the line as I just needed a temporary debit card. Fast and friendly service. I felt well-taken care of especially after finding out there were some suspicious activities on my card thus I had to cancel the old one and get a replacement. You just don't understand the hassle I thought I was gonna face especially since I was out of town. But thankfully, this banking experience went smoothly.

used to bank with WFB which was handy when I would travel in the states since I could use ATMs…read morewithout a fee. I've since closed the account since I like my credit union better, but come here when I hang with my pop on Saturday; he makes a deposit in the morning. I decided to take a couple of pictures for Yelp, and at some point some chick with a desk, not a manager, came up and asked if I needed anything. Nope. Oh, you can't take pictures. Why? It's a security issue. Oh, I thought that was what security cameras were for, and this is a public place. Well, it's policy. Okay... So, I walk to the teller that pop is doing business with and I ask if I can take pictures, and she said yes. Hmmm, not all workers are alike, and some are busy bodies. I do second Joy's sentiment that the native crafts are great to look at, as well as all the Machetanz art hanging in the lobby.

I love Key Bank. This is the best account I have ever had. No Overdraft fees ever. They have been…read morefriendly to me every time I have gone in.

Went into this bank on multiple occasions asking them to cash on of my checks and they were always…read moreextremely rude to me and told me they couldn't cash it so I called the key bank in palmer and within 5 minutes of walking in they cashed my check no problem. It was upsetting that I had to drive all the way into palmer to do something they could have done.

Does your financial institution "count" when banking in Eagle River Alaska? NuVision Credit Union…read morein Eagle River in Carr's grocery is the place to go, if you want your count done right! Would you like professional quality banking services to count for you? For the BEST Banker in Eagle River you can count on Mz Sully, a top-notch professional with a positive attitude, Mz Sully, she "Counts"

Tommy and his team took care of a major life change for my child today. I'm happy we were prepared…read morewith the right documents. It helped ensure the process went smoothly. Colin was so quick! It was like I blinked and we were already done. They even offered an envelope to store all our documents in, and I walked out of there with not only a new account, but reminder cards for how to easily set up my online banking. Thank you Tommy and Colin for making this process a breeze!